Current Headlines
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Affinity Plus Elevates Member Experience With NovelVox's Advanced Contact Center Solutions For Credit Unions
5/28/2024
When members interact with a bank or a credit union contact center, they expect to receive swift and personalized responses rather than going through a repetitive and time-consuming process that validates their identity every time they connect and puts them on hold while the agent on the other hand manually searches the member records in multiple apps.
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Atento Launches AI Studio, Its Comprehensive AI Platform To Elevate The Experience And Efficiency In The Customer Relationship
5/22/2024
Atento Luxco 1 ("Atento" or the "Company"), one of the largest global providers of customer relationship management and business transformation process outsourcing (CRM) services /BTO) and industry leader in Latin America, has launched Atento AI Studio, its own Artificial Intelligence platform that elevates the customer experience and transforms the operational efficiency of companies, within an ethical, safe and private framework.
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iCIMS Delivers Next-Generation CRM Technology With Availability Of AI-Powered iCIMS Candidate Experience Management
5/16/2024
iCIMS, a leading provider of talent acquisition technology, today announced availability of its award-winning solution, iCIMS Candidate Experience Management (CXM), at the iCIMS Next virtual user conference.
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Vonage Expands Salesforce Service Cloud Voice Offering With Einstein Integration
5/14/2024
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has expanded its Vonage Premier for Service Cloud Voice solution to include integration with Salesforce Einstein Conversation Insights.
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GTPL Hathway Limited Enhances Its Customer Experience With GIVA, An AI-Powered Chatbot
4/26/2024
GTPL Hathway Limited, India's largest Multi-System Operator (MSO), unveiled an enhanced version of its WhatsApp bot, GIVA, integrating advanced AI capabilities.
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Global Insurance Provider Selects 3CLogic To Streamline AI And Contact Center Capabilities With ServiceNow
4/25/2024
3CLogic, the leading Conversational AI and Contact Center solution for ServiceNow®, today announced its selection by a global insurance provider to replace its existing contact center infrastructure as part of a larger CX transformation effort.
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Protocall Services Partners With EMR Provider Titanium
4/24/2024
For over 30 years Protocall's behavioral health contact center, HelpNow, has set industry standards for round-the-clock access to high-quality crisis care. Received calls are documented within Protocall's custom database and sent to the caller's care provider.
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automotivemastermind Enhances Mastermind's Connectivity Through Tekion Integration
4/23/2024
automotiveMastermind, the automotive industry's trusted data and technology provider, will integrate its Mastermind technology with Tekion, innovator of the first and fastest cloud-native automotive retail SaaS platform, Automotive Retail Cloud (ARC).
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Leveraging Ansa's technology, Sweetfin Launches Customer Wallet
4/23/2024
Ansa, the fintech infrastructure solution enabling merchants to launch branded customer wallets, today announced its new partnership with Sweetfin, the chef-driven, premium poke bowl concept based in Los Angeles.
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TTEC And Bright Software Unveil AI-Enhanced Learning Solution To Elevate Contact Center Associate Performance
4/23/2024
TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) and AI technology and services innovator and Bright Software, Inc., a global leader in immersive learning and simulation technology, today announced a strategic alliance to dramatically improve contact center associate performance and engagement.