Current Headlines

  1. Global Technology Solutions, Inc. (GTS) Enhances Contact Center Transformation With AWS Cloud Migration Solutions 11/19/2024

    Global Technology Solutions, Inc. (GTS), a force in revolutionizing customer experience (CX) and crafting AI-driven cloud solutions, is reshaping the contact center landscape through advanced AWS cloud migration strategies.

  2. Bucher + Suter And Upstream Works Announce Partnership To Expand Omnichannel Options For Bucher + Suter Private Cloud Contact Center Customers 11/14/2024

    Bucher + Suter, a leading contact center solutions company, announced a partnership with Upstream Works, a provider of omnichannel and AI contact center solutions.

  3. ServiceNow And Five9 Expand Partnership With Turnkey AI-Powered Solution For Unified Employee And Customer Experiences 11/13/2024

    ServiceNow World Forum & Five9 CX Summit—ServiceNow he AI platform for business transformation, and Five9 provider of the Intelligent CX Platform, today announced an expanded partnership to deliver a turnkey AI-powered solution for unified end-to-end employee and customer experiences.

  4. Accelergent Growth Solutions Adds Inbound Customer Contact Center Services 11/8/2024

    Accelergent Growth Solutions today announced a services expansion featuring the addition of a full-service customer contact center to support client needs for inbound, white-label customer service including phone and email.

  5. Hyro Transforms Patient Care With AI-Powered Assistants And Cisco's Webex Contact Center 10/24/2024

    In a move poised to significantly improve patient access and support experiences across U.S. healthcare systems, Hyro, a member of Cisco's partner ecosystem, today announced it will transform traditional contact center operations with its responsible AI-powered assistants.

  6. Cisco Announces New Webex AI Agent And AI Solutions For The Contact Center To Transform Customer Experiences 10/23/2024

    Today at WebexOne, Cisco (NASDAQ: CSCO) unveiled new AI-powered innovations, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant features for Webex Contact Center.

  7. Magnaquest To Empower Ozonetel's Cloud Communication Solution, Transforming Its Call Centre Operations With Sure 10/18/2024

    Magnaquest Technologies Ltd., a leader in subscription billing, management, and CRM solutions, is proud to announce the successful implementation of its flagship product, Sure, with Ozonetel Communication Pvt. Ltd., a pioneer in the Customer Experience (CX) domain.

  8. Viiz Partners With Consumer Cellular To Provide Monitoring Services For IRIS Ally Medical Alert Device 10/18/2024

    To ensure greater personal security and responsiveness in these situations, instant emergency alerts, real-time location tracking, and rapid access to help must be generated.

  9. Vonage Launches Intelligent Workspace To Deliver A Next-Gen Contact Center Experience 10/17/2024

    Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has launched Vonage Contact Center (VCC) Intelligent Workspace, an AI-powered new agent experience built directly into its award-winning contact center solution.

  10. RapidScale Expands Offerings With New Contact Center As A Service (CCaaS) 10/17/2024

    RapidScale, a Cox Business company, proudly announces the launch of its new Contact Center as a Service (CCaaS) solution, fueled by Talkdesk. This cloud-native platform enhances customer service through AI-driven features, industry-specific integration, and omnichannel customer support.