Current Headlines

  1. Zendesk Lauded By Frost & Sullivan For Delivering Seamless Omnichannel Digital Customer Engagement Across Platforms 6/2/2020

    Based on its recent analysis of the North American omnichannel digital customer engagement market, Frost & Sullivan recognizes San Francisco-based Zendesk with the 2020 North American Competitive Strategy Innovation and Leadership award.

  2. Pega Simplifies Omni-Channel Customer Engagement With New Unified Messaging Capabilities 5/5/2020

    Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world's leading enterprises, today announced the launch of Pega Customer Service™ Unified Messaging Edition – a new SaaS-based application that helps customer service teams respond faster and more efficiently to customer inquiries flooding in across disparate messaging channels.

  3. AT&T Cloud Contact Center Platform Helps Businesses Rapidly Deliver An Enhanced Customer Experience 5/4/2020

    AT&T* today unveiled its new AT&T Cloud Contact Center platform empowering businesses to rapidly and cost-effectively transform their customer experience through a superior omnichannel experience.

  4. Announcing ScreenMeet Live: Voice, Video Chat And Screen Sharing To Empower Brands To Recreate Face-To-Face Customer Support Activities Online 4/29/2020

    ScreenMeet announced today the release of ScreenMeet Live, a suite of instantly available, browser-based, remote customer engagement tools helping retail and consumer services brands to transition their face-to-face, personalized shopping and customer support services to an online environment.

  5. Comm100 Launches Second-Generation Digital Omnichannel Customer Engagement Solution 4/28/2020

    Comm100, a global provider of digital customer engagement solutions, today announced the launch of Comm100 X, its second-generation omnichannel platform.

  6. Kustomer Launches KustomerIQ, Leveraging Intelligence Throughout Its Customer Service Platform 4/15/2020

    Kustomer, the SaaS platform reimagining enterprise customer service, announced the broad rollout of KustomerIQ, its artificial intelligence engine embedded across the Kustomer CRM platform.

  7. Jacada To Offer Easy-To-Launch Customer Service Automation Solutions For Contact Centers Affected By The Coronavirus Pandemic 4/6/2020

    Jacada, Inc., a global pioneer in customer service automation software, has been monitoring the impact the coronavirus has had on contact centers.

  8. Intermedia Contact Center Solution Helps Los Angeles County Department Of Health Services Handle Hundreds Of Thousands Of Patient Communications During COVID-19 Pandemic 4/2/2020

    Intermedia, a leading provider of unified communications and collaboration solutions to businesses and the partners that serve them, announced today that the Los Angeles County Department of Health Services – the second largest healthcare municipality in the U.S. – has greatly expanded its usage of Intermedia Contact Center as part of a concerted effort to deliver timely and efficient patient communications during the COVID-19 pandemic, and beyond.

  9. Pipeliner Releases 3.0 - Productivity In A Time Of Uncertainty 3/31/2020

    Pipeliner today announced its most comprehensive release since bringing its Cloud version to market in September 2018.

  10. USU Supports Customer And IT Service Teams During Covid-19 With Cloud-Based Tools 3/31/2020

    Organizations and individuals have many new challenges to cope with due to COVID-19. Company-wide remote work and high volumes of service inquiries and tickets require quick solutions to enable business continuity and consistent, quality service.