Current Headlines

  1. Hello Sugar Chooses PolyAI Voice Agents To Scale And Automate Exceptional Customer Experiences 8/13/2025

    Hello Sugar®, a revolutionary tech-pioneering beauty franchise, today announced a strategic partnership with PolyAI, a leading provider of enterprise conversational AI.

  2. Cresta Launches AI-Augmented Customer Experience For Email, Bringing Higher Performance And Real-Time Intelligence To Every Major Support Channel 8/12/2025

    Cresta, the leading contact center AI platform for human and AI agents, announced its expansion of its Agent Assist and Conversation Intelligence solutions to email-based customer support today, enhancing support quality and efficiency while providing a single view of the voice of the customer across the enterprise.

  3. Glance And CloudHesive Partner To Bring Human-Centered Customer Experience To The Cloud 8/6/2025

    Glance, a leading provider of cobrowse and visual collaboration solutions, today announced a strategic partnership with CloudHesive, an AWS Premier Partner known for delivering secure, scalable cloud solutions.

  4. Kyndryl Expands Strategic Alliance With HPE To Accelerate Customer Adoption Of AI Private Cloud Solutions 8/6/2025

    Kyndryl (NYSE: KD), a leading provider of mission-critical enterprise technology services, today announced an expansion of its global strategic alliance with HPE to deliver services that enable and support customer adoption of HPE Private Cloud AI, a turnkey enterprise AI factory solution co-developed with NVIDIA.

  5. LivePerson Announces Expanded Partnership With Google Cloud To Transform Enterprise AI Outcomes And Customer Experience 8/6/2025

    LivePerson (NASDAQ: LPSN), a leading provider of trusted enterprise conversational AI and outcome-driven digital transformation, today announced a significant expansion of its partnership with Google Cloud to integrate its advanced AI capabilities directly into the LivePerson Connected Experience Platform.

  6. Squaretalk Launches WhatsApp Integration To Enhance Secure And Trusted Business Communication 7/31/2025

    Squaretalk, a cloud-native contact center solution built for high-performing sales and outreach teams, has officially announced the go-live of WhatsApp into its omnichannel suite, allowing businesses to connect with customers through one of the world's most popular messaging platforms.

  7. Curinos Launches Amplero CRM App To Deliver Decision Intelligence At The Front Line 7/30/2025

    Curinos, a global data intelligence business that combines industry-exclusive expertise, insights, and analytics to help leading financial institutions put customers at the heart of every decision, today announced the launch of its Amplero CRM application.

  8. Customer Contact Week (CCW) Returns To Nashville To Lead The Next Wave Of Customer Experience 7/29/2025

    Customer Contact Week (CCW), the leading event series dedicated to advancing the customer service industry, announces its final CCW event of 2025, taking place from October 22-24 at Omni Nashville.

  9. Cognizant And Lineage Partner To Set Customer Experience Standard In The Cold Chain 7/28/2025

    Cognizant (NASDAQ: CTSH), a leading provider of technology services, today announced that it has expanded its strategic partnership with Lineage, Inc. (NASDAQ: LINE, "Lineage"), the world's largest global temperature-controlled warehouse REIT, to advance Lineage's ongoing customer service transformation.

  10. TransPerfect Opens New Contact Center In The Philippines 7/22/2025

    TransPerfect, the world's largest provider of language and AI solutions for global business, today announced the opening of a contact center in Manila, marking the company's first entry into the Philippines and further strengthening its global service network.