Current Headlines
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OneCloud CX™ Brings Powerful AI Features To Omnichannel Contact Center Solutions
2/14/2024
OneCloud®, a leading provider of cloud-based solutions, is enhancing the services they provide with OneCloud CX™, an innovative, AI-driven, comprehensive Customer Experience Platform designed to revolutionize how businesses interact with their customers.
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Admiral Selects Google Cloud To Accelerate Innovative Customer Experiences
2/14/2024
Admiral, a leading financial services company in the UK and part of the Admiral Group, has selected Google Cloud as a strategic cloud partner.
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Brevo Launches Customer Data Platform, Enhanced AI Features And Mobile Push Notifications
2/13/2024
Brevo, a leading provider of Customer Relationship Management (CRM) solutions, announces the launch of Brevo Customer Data Platform (CDP) and mobile push following the recent acquisitions of WonderPush and Octolis, demonstrating its capacity to quickly integrate new stacks within its solution.
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Anywhere365® Elevates Customer Experience With Intelligent AI Assistant Through Acquisition Of Deepdesk
2/13/2024
Anywhere365®, a global leader in Enterprise Dialogue Management software and a pioneer in customer service technology, today announced the acquisition of Deepdesk BV ("Deepdesk"), a leading provider of AI Assistant technology.
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Southern Cross Credit Union Boosts Customer Engagement With Vonage Fusion
2/7/2024
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has been chosen by Southern Cross Credit Union (SCCU), a community-based organization committed to its purpose of supporting customers through their financial life stages.
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SOFTEL Communications Partners With Prophecy International To Deliver Superior, Data-Driven Customer Experience Solutions
2/6/2024
Prophecy International (ASX:PRO), a global software solutions company, has announced its strategic partnership with SOFTEL Communications, a leading managed services artificial intelligence (AI) provider with a focus on Contact-Center-as-a-Service (CCaaS) and Unified-Communications-as-a-Service (UCaaS).
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Global B2B Travel Platform Selects 3CLogic To Leverage ServiceNow-Centric Conversational AI And Contact Center Solution
1/25/2024
3CLogic, the leading Conversational AI and Contact Center solution for ServiceNow®, today announced the recent selection of its offering by a leading B2B travel platform serving hotels, airlines, car rental companies, and travel agencies in over 60 countries.
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Wealthbox Announces Agreement For Firmwide CRM Implementation With Accurate Advisory Group
1/24/2024
Wealthbox, the highest-rated CRM software for financial advisors, today announces a new firmwide CRM agreement with Accurate Advisory Group, a Florida firm with 30 CRM users and over 5,000 customers served.
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Fix-It Right Plumbing Enhances Customer Experience With ServiceTitan Implementation
1/19/2024
Fix-It Right Plumbing, a leading Melbourne plumbing company with a commitment to excellence announces a significant leap forward in customer service through the strategic implementation of ServiceTitan CRM.