Current Headlines

  1. NEC And T-Metrics Combine Industry-Leading Technologies To Provide A Robust And Highly Responsive On-Premises Contact Center Solution 1/18/2023

    NEC Corporation of America (NEC), a leading provider and integrator of advanced IT, communications and networking solutions, and T-Metrics, Inc., a provider of next-generation omnichannel contact center systems, today announced a strategic go-to-market alliance that provides organizations maximum control over their ability to deliver seamless contact center experiences across multiple touchpoints within an on-premises business model.

  2. REsides Sets New Standard With Launch Of Agent-Centric MLS Portal Driven By Innovation & CRM Integration 1/11/2023

    REsides, the first and only MLS to launch a revolutionary new equity-ownership model for its members, announced today the launch of its new Integrated Agent-Centric MLS portal.

  3. Broadvoice Launches GoContact Cloud Contact Center Solution In North America 1/11/2023

    Broadvoice®, a provider of hosted voice, unified communications (UCaaS), omnichannel contact center (CCaaS) and SIP trunking services for small and midmarket businesses, announced the anticipated launch of the GoContact omnichannel cloud contact center solution for business customers in North America.

  4. TTEC Digital Announces Strategic CX Partnership With Google Cloud 1/11/2023

    TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced the expansion of its partnership with Google Cloud that will allow customers to use Google's AI-powered Contact Center-as-a-Service (CCaaS) capabilities to strengthen the real-time interactions with customers across digital and live channels.

  5. Playvox Launches New Workforce Engagement Solutions For Salesforce Contact Center 1/9/2023

    Playvox, one of the leading providers of workforce engagement solutions for digital-first and CRM-centric contact centers, today announced the launch of a global collaboration with Salesforce (NYSE: CRM).

  6. Sanctuary Wealth Chooses Wealthbox For Enterprise CRM Relationship 1/4/2023

    Wealthbox today announced that Sanctuary Wealth, an advanced RIA platform designed for the next generation of elite advisors, has signed an agreement for the enterprise version of Wealthbox and its CRM workspace technology.

  7. Zappix Signs Two New Customers Through A Strategic Partnership As Self-Service Demand Rises 12/28/2022

    Zappix, the leading Visual Self-Service solutions provider, has signed two new strategic customers for its industry-leading Visual IVR product. The increasing demand for automated self-service solutions is growing rapidly, and businesses are implementing solutions such as Zappix to meet their needs.

  8. Zoho Launches Blended Conversations For Zoho Desk, Delivering Highly Contextual And Conversational Customer Service Experiences 12/15/2022

    Zoho Corporation, a leading global technology company, today launched new tools for Zoho Desk, the anchor application in the company's customer service platform, to help customer service teams evolve with the changing needs of customers and meet heightened business expectations.

  9. Oomiji Selected To Provide Customer Engagement Platform To FuelFood.io 12/13/2022

    Oomiji, the first predictive, conversation-enabled customer engagement platform, announced today that the company had been selected by FuelFood.io to provide state-of-the-art customer intelligence and engagement using Oomiji’s audience insight and targeting technology.

  10. Send SMS Messages With The New Hubspot Integration By ProTexting 12/9/2022

    ProTexting, a leading provider of text message marketing services, provides integration with the popular CRM (customer relationship management) platform HubSpot, making it easier for clients of both services to communicate with customers and automate tasks.