Current Headlines

  1. Hypergrowth UK Auto Insurance Firm Selects eGain For Knowledge-Powered Customer Engagement 10/26/2021

    eGain Corporation (NASDAQ: EGAN), a leading cloud platform provider for customer engagement automation, today announced that one of UK’s fastest growing motor insurers has selected eGain as their new platform for digital transformation of customer engagement.

  2. Fidelity Bank Selects Total Expert To Expand Customer Relationships Through Data-Driven Insights 10/21/2021

    Total Expert, the customer experience platform purpose-built for modern financial institutions, today announced it has been selected by Fidelity Bank, one of the oldest and continually growing independent, local community banks serving customers in Central and Eastern Massachusetts.

  3. Automation Anywhere Launches New Contact Center Solution, Empowering Enterprises To Deliver Better Service, Faster 10/20/2021

    Automation Anywhere, a global leader in intelligent automation today introduced Automation Anywhere for Contact Centers, a cloud-native, AI-driven automation solution that empowers enterprises to deliver better customer service faster.

  4. Conversica Brings Conversational AI Assistants To Auto Dealers Using CDK Elead CRM 10/19/2021

    Conversica, the leader in Conversational AI Assistants helping dealerships attract, acquire, grow, and retain customers at scale, announced a strategic partnership with CDK Global that will integrate Conversica’s Automotive Sales Artificial Intelligence (AI) Assistants into CDK Elead customer relationship management (CRM), offering automotive dealerships a competitive advantage through the ability to scale communications with customers and enhance the shopper experience.

  5. HubSpot Introduces A More Customizable, More Connected, More Customer-Centric CRM Platform At INBOUND 2021 10/12/2021

    HubSpot, the leading customer relationship management (CRM) platform for scaling companies, announced today at INBOUND 2021 new enterprise-grade features and updates to help businesses better align their data, channels, and teams and easily adapt to every phase of growth.

  6. ActiveCampaign's Secret To Hypergrowth Helps Technology Companies Around The World Scale 9/23/2021

    ActiveCampaign, the leader in Customer Experience Automation (CXA), revealed that the secret to its own growth, as well as how it helps over 150,000 businesses around the world grow, is by helping companies create 1:1 experiences at scale using automation.

  7. Forrester Introduces New Forrester Decisions Service For Customer Experience Leaders 9/23/2021

    Cambridge, MA /PRNewswire/ - Forrester (Nasdaq: FORR) introduces Forrester Decisions for Customer Experience to help customer experience (CX) leaders and their teams strengthen and scale the CX discipline, maximize the ROI of CX improvements, and align CX investments to the experiences that improve loyalty and drive revenue.

  8. Launch Of A New Revolutionary Platform Enables Businesses To Engage With The Entire Customer Base Not Just Purchasers 9/23/2021

    A Closer Look is excited to announce the launch of the Customer Ambassador Program, an innovative customer engagement platform that enables businesses to measure customer experience in real-time as consumers interact with their brand.

  9. Bright Pattern Powers CX For Innovative Home-Workout Equipment Company 9/21/2021

    Bright Pattern, a leading provider of AI-powered cloud contact center software, has been deployed by a revolutionary at-home workout equipment company to power sales and customer support for their app-based home fitness machines.

  10. Really Simple Systems Releases New Integration With Microsoft 365 9/17/2021

    Leading cloud software developer and vendor, Really Simple Systems, has launched of a new integration between its popular CRM and Microsoft 365, enhancing its platform integration with Microsoft Outlook, Microsoft Calendars, Contacts and Single Sign-On tools.