Current Headlines

  1. Salesforce Announces Genie - A New Data Platform Powering The World's First Real-Time CRM 9/20/2022
  2. Multinational Fleet Management Company Selects eGain Knowledge Hub™ To Power Digital-First Customer Service 9/20/2022

    eGain Corporation (NASDAQ: EGAN), the leading knowledge management platform provider for customer engagement automation, today announced that one of the world’s largest fleet management companies has selected the eGain Knowledge Hub to automate digital self-service and augment contact center agents at the point of service.

  3. First Tech Federal Credit Union Uses Pega To Help Drive Efficiency Across Business Operations And Customer Experiences 9/13/2022

    Pegasystems Inc. (NASDAQ: PEGA), the low-code platform provider that builds agility into the world's leading organizations, today announced First Tech Federal Credit Union (First Tech), the nation's ninth-largest credit union, deployed Pega Customer Service for Financial Services™ to help enhance member and employee experiences.

  4. ConvergeOne Announces The Availability Of C1Conversations On Google Cloud Marketplace 9/8/2022

    ConvergeOne, a services-led provider of cloud, collaboration and digital modernization solutions, today announced the availability of C1Conversations, its Integration Platform as a Service (IPaaS) powered by Google Cloud, on Google Cloud Marketplace.

  5. Trella Health Announces The Release Of Its Integrated Market Intelligence And CRM Platform For Post-Acute Care Customers 9/7/2022

    Trella Health, the leader in post-acute growth solutions, announces the release of its integrated Marketscape platform.

  6. ConvergeOne Announces Availability Of Google CCAI's Full-Suite Capabilities As Part Of C1Conversations Solution 8/16/2022

    ConvergeOne, the preeminent services-led provider of cloud, collaboration and digital modernization solutions, today announced the integration and availability of Google Contact Center AI (CCAI)'s full suite (Dialogflow CX, Agent Assist, and Insights) into C1Conversations, its Integration Platform as a Service (IPaaS).

  7. Full Circle Insights Awarded Patent For An Attribution Software Solution Inside A CRM System 8/16/2022

    Full Circle Insights today announced that the company was awarded its third patent, U.S. Patent 11,341,166, for its attribution software solution inside a CRM system. 

  8. C&A Adopts mParticle Customer Data Platform To Power Omnichannel Customer Experience 8/16/2022

    mParticle, a leader in customer data infrastructure, today announced that C&A, one of Europe's leading fashion retailers, has selected the mParticle Customer Data Platform (CDP) as its customer data management infrastructure.

  9. Momentum CRM Announces It Is Now A Toyota SmartPath Approved CRM 8/11/2022

    Momentum CRM, a customer relationship management provider specializing in enabling elite automobile dealerships to maximize sales through proprietary software, customized support, and mentoring, has officially announced its Toyota SmartPath approval.

  10. Qtrac Earns Zendesk Customer Satisfaction Badge 8/4/2022

    Qtrac® by Lavi Industries, a world-leading provider of virtual queue management and appointment scheduling systems, today announced it has received a Zendesk Customer Satisfaction Badge, a milestone that highlights how Qtrac customers can depend on reliable and knowledgeable support personnel for exceptional customer service during every engagement.