Current Headlines

  1. 360 Broadband And GOCare Collaborate To Deliver Exceptional Digital Customer Experiences 12/17/2024

    GOCare, a leading SaaS provider of digital experience software, announced today that 360 Broadband is upleveling its CX management with GOCare's solution. 360 Broadband is focused on delivering an exceptional customer experience over an advanced network to its growing subscriber base in Oklahoma and Texas.

  2. Wix Releases AI Feature For Businesses To Engage With Their Customers Online 12/11/2024

    Wix.com Ltd. the leading SaaS website builder platform globally1, today announced the launch of the AI Site-Chat - designed to serve as a virtual agent for customers.

  3. Lyte Fiber Chooses GOCare And Dialpad To Transform Customer Experience 12/11/2024

    GOCare, a leading SaaS provider of digital experience software, announced today that Lyte Fiber, a fiber-focused internet service provider based in Texas, has selected GOCare's and Dialpad's integrated digital experience and UCaaS platforms to elevate its customer experience strategy.

  4. Wealthbox Selected By Steward Partners For Enterprise CRM 12/10/2024

    Wealthbox, the highest-rated CRM software for financial advisors, today announces a new enterprise CRM agreement with Steward Partners, an independent wealth management firm managing over $38 billion in assets.

  5. HeartCore Announces New Digital Customer Experience Initiatives And Cross-Selling Efforts 12/9/2024

    HeartCore Enterprises, Inc. (“HeartCore” or “the Company”), a leading enterprise software and data consulting services company based in Tokyo, announced a series of strategic initiatives designed to elevate the customer experience, enhance the value offered to current HeartCore CMS clients, and promote cross-selling opportunities.

  6. Veeva Announces AI In Vault CRM 12/6/2024

    Veeva Systems (NYSE: VEEV) today announced Vault CRM Bot and Vault CRM Voice Control, two new GenAI capabilities in Vault CRM . Highlighted at Veeva Commercial Summit Europe, CRM Bot & Voice Control joins a slew of new innovations coming to Vault CRM next year.

  7. OnviSource And TForge Form Joint Venture To Transform Contact Centers Into Intelligent Contact Centers Using AI-Driven Analytics, Automation And Communications Solutions 11/21/2024

    OnviSource, a leading provider of Intelligent Transformation solutions with innovative AI-driven analytics and automation capabilities, announced today its joint venture and strategic partnership with TForge, a premier provider of performance-enhancing technology and conversational AI for contact centers, serving almost 400 clients and over 35,000 agents.

  8. Financial Advisors Launch Advisor CRM, An All-In-One Solution For RIA Firms 11/20/2024

    Today, Ryan Borer and Leibel Sternbach, advisors with extensive industry experience, along with Bruce Ferguson, a seasoned technology leader, announced the launch of Advisor CRM, an all-in-one CRM platform designed exclusively for registered investment advisors (RIAs).

  9. Global Technology Solutions, Inc. (GTS) Enhances Contact Center Transformation With AWS Cloud Migration Solutions 11/19/2024

    Global Technology Solutions, Inc. (GTS), a force in revolutionizing customer experience (CX) and crafting AI-driven cloud solutions, is reshaping the contact center landscape through advanced AWS cloud migration strategies.

  10. Bucher + Suter And Upstream Works Announce Partnership To Expand Omnichannel Options For Bucher + Suter Private Cloud Contact Center Customers 11/14/2024

    Bucher + Suter, a leading contact center solutions company, announced a partnership with Upstream Works, a provider of omnichannel and AI contact center solutions.