Veeva Announces AI In Vault CRM

CRM Bot & Voice Control in Vault CRM provides GenAI-powered assistance

Singapore /PRNewswire/ - Veeva Systems (NYSE: VEEV) today announced Vault CRM Bot and Vault CRM Voice Control, two new GenAI capabilities in Vault CRM . Highlighted at Veeva Commercial Summit Europe, CRM Bot & Voice Control joins a slew of new innovations coming to Vault CRM next year. With these new capabilities, companies can deploy AI to achieve immediate value by increasing field productivity.

CRM Bot embeds your selected Large Language Model (LLM) into Vault CRM, enabling a wide range of context-driven tasks including pre-call planning, suggested actions, recommended content, and context-specific learning. Planned for availability in late 2025, CRM Bot is included in Vault CRM at no additional cost and requires the Vault Direct Data API.

AI-powered Voice Control generates a human voice as the user interface in Vault CRM using Apple Intelligence for hands-free operation of CRM via spoken commands. Planned for availability in late 2025, Voice Control is included in Vault CRM at no additional cost and requires Apple Intelligence and appropriate devices.

Providing AI within its products - such as CRM Bot & Voice Control - is part of Veeva's overall strategy to help enable AI for the life sciences industry. For high-speed access to the data needed for AI, Veeva also offers the Vault Direct Data API and the Veeva AI Partner Program which seamlessly integrates with Vault applications and enables customers and partners to more easily build AI applications.

Arno Sosna , General Manager of CRM Products at Veeva , said, "Vault CRM Bot and Vault CRM Voice Control bring the latest advancements in generative AI to Vault CRM for more efficient, profitable performance. Our product focus is on leveraging AI for clear high-impact use cases and ensuring a smoother and more effective deployment of advanced technologies."

Veeva customers and life sciences industry practitioners can learn more about these innovations in a re-presentation of the Vault CRM Product Roadmap session at Veeva Connect starting November 25 .

Introducing Veeva Systems
Veeva is the global leader in cloud software for the life sciences industry. Committed to innovation, product excellence and customer success, Veeva serves more than 1,000 customers ranging from the world's largest biopharmaceutical companies to emerging biotech companies. As a Public Benefit Corporation , Veeva is committed to balancing the interests of all stakeholders including customers, employees, shareholders and the industries it serves. For more information, visit veeva.com .

Veeva's Forward-Looking Expressions
This release contains forward-looking expressions regarding Veeva's products and services and the expected results or benefits from the use of its products and services. These expressions are based on our current expectations. Actual results may differ materially from those in this release and we have no obligation to update such expressions. There are a number of risks that have the potential to negatively affect our results, including the risks and uncertainties described in our filing on Form 10-Q for the period ended July 31, 2024, which you can find here (a summary of risks that may affect our business can be found on pages 36 and 37), and our subsequent SEC filings, available at sec.gov .