Current Headlines

  1. SugarCRM Helps Companies Reach New Levels Of Predictability And Unveils New Branding To Drive It Home 5/18/2021

    Today SugarCRM Inc. is bringing SugarPredict to marketing automation to facilitate rapid and reliable marketing lead qualification and prioritization through AI-powered predictive lead scoring.

  2. Blue Prism Announces Comprehensive New Enterprise Contact Center Offering With Amazon Connect 5/18/2021

    Blue Prism® (AIM: PRSM) today announced the availability of Blue Prism Service Assist on Amazon Web Services (AWS) – a comprehensive, no-code, intelligent automation contact center solution that combines intelligent digital workers and native AWS services so enterprises can deliver faster, more efficient, and more engaging customer experiences.

  3. Total Expert Launches Platform Capabilities To Drive Authentic Customer Relationships 5/18/2021

    Total Expert, the CRM and customer engagement platform purpose-built for the financial services industry, today launched new capabilities to help financial institutions humanize sales and marketing outreach, and build stronger, long-lasting relationships with customers.

  4. Capsule Enhances Online CRM Platform With Microsoft 365 Integration 5/14/2021

    Capsule, the online CRM, has launched an integration with Microsoft 365 (M365), enhancing its platform with a new Microsoft Outlook add-in, Calendar integration, and Single Sign-On.

  5. Text Request Launches 7 New CRM Texting Integrations 5/11/2021

    ext Request, a business texting platform, announced today new integrations with six customer relationship management (CRM) platforms — HubSpot, Mindbody, FranConnect, Pipedrive, SugarCRM, and Clio — as well as with email marketing service Constant Contact.

  6. Strengthening Companies In Their Digital Transformation: Whatfix Announces Collaboration With C-Clear Partners 5/6/2021

    Whatfix , a leading provider of digital adoption solutions ("DAS"), today announced a strategic partnership with C-Clear Partnersto have entered. The aim is to help companies in the Benelux countries accelerate their digital transformation initiatives by supporting them with the introduction of CRM platforms such as Salesforce and Microsoft Dynamics. C-Clear Partners supports companies in the design, creation and management of their customer strategy.

  7. CPaaS Will Strengthen Your Contact Center To Deliver The Best Customer Experience For Businesses 5/6/2021

    The events of 2020 have created many challenges for the customer contact (CC) industry. During the pandemic, when an unprecedented number of CC workers had to switch to a work-from-home (WFH) model—often using ad-hoc, remote workspaces—call volumes and customer requests surged.

  8. Xigem Technologies To Launch ‘Out-Of-The-Box’ Version Of iAgent 5/5/2021

    Xigem Technologies Corporation (“Xigem” or the “Company”), a technology provider for the emerging remote economy, today announced the development of an “out-of-the-box” version of its iAgent customer relationship management (“CRM”) software.

  9. Backstop Solutions Group Acquires CRM Asset Management Software Provider Protrak International 4/27/2021

    Backstop Solutions Group, the industry's leading cloud-based productivity suite for institutional and alternative investors, today announced the acquisition of ProTrak International, a leading provider of a client relationship management (CRM) solution tailored specifically to the needs of asset managers.

  10. DVLA Chooses Wavenet To Transform Their Contact Centre And Drive Their Digital Transformation Journey 4/27/2021

    Wavenet today announced that DVLA has awarded Wavenet Limited a 5-year contract to transform Contact Centre services along with their back-office telephony.