Current Headlines

  1. Careington Implements Cognigy's Voice AI Solution To Elevate Customer Service Capabilities 6/24/2025

    Careington International Corporation is proud to announce enhanced customer service efficiencies through its collaboration with Cognigy, a global leader in AI-driven customer service solutions.

  2. W.C. Bradley Co. Unveils AI-Powered Care Center To Enhance Customer Experience And Insights 6/24/2025

    W.C. Bradley Co., the parent company of leading outdoor cooking brands Charbroil, Oklahoma Joe's, and Pit Boss has successfully launched an AI-powered platform within its Customer Care Center, reinforcing its commitment to delivering faster, smarter customer service, providing richer insight across the organization for further improvements.

  3. VXI Continues To Expand Egypt Operations With New Contact Center Seats 6/19/2025

    VXI Global Solutions, a leading provider of customer experience (CX) and business process outsourcing (BPO) solutions, announced the addition of several hundred new contact center seats in its delivery center in Egypt, marking the latest period of expansion and growth at the site since its inauguration in March 2024.

  4. Smarter Support, Quicker Fixes: Cognizant Partners With Google Cloud To Rethink Customer Service With AI 6/18/2025

    Cognizant (NASDAQ: CTSH), in partnership with Google Cloud, has launched Cognizant® Autonomous Customer Engagement, a new AI-led autonomous contact center solution, built to deliver hyper-personalized customer experiences across every stage of the order journey, across industries.

  5. Glance Cobrowse For Microsoft Dynamics 365 Contact Center Now Available In Microsoft Appsource 6/17/2025

    Glance, a leading provider of cobrowse and visual collaboration solutions, today announced the availability of its Glance Cobrowse for Microsoft Dynamics 365 Contact Center on Microsoft AppSource, an online cloud marketplace providing tailored line-of-business solutions.

  6. TTEC Expands Strategic Partnership With Zendesk To Deliver Enhanced AI-Driven Customer Experience Solutions 6/11/2025

    TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (Customer Experience) technology and services innovator, today announced the expansion of its strategic partnership with Zendesk, a pioneer in agentic AI-powered service.

  7. Cresta Launches Intelligent Omnichannel AI Agent, Delivering Seamless Customer Experience Across Voice And Digital Channels 6/9/2025

    Cresta, the leading contact center AI platform for human and AI agents, today announced new capabilities for its AI Agent solution, which can automate even the most complex conversations with an experience that sounds and feels human.

  8. Astellas Chooses Veeva Vault CRM As Global Standard 6/4/2025

    Veeva Systems (NYSE: VEEV) today announced Astellas has chosen Veeva Vault CRM globally and Veeva China CRM for China.

  9. Two Ivy League Institutions Select 3Clogic Voice AI And Contact Center Solution For ServiceNow To Transform IT Help Desks 6/3/2025

    3CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, today announced that two globally recognized academic institutions, both with extensive ServiceNow ITSM deployments, have recently selected it to overcome critical pain points within their IT service desk operations.

  10. Davies Engineering Group Replaces Inefficient Legacy System With Modern ERP And CRM From Unanet 6/2/2025

    Unanet, the leading provider of project-based enterprise resource planning (ERP) and customer relationship management (CRM) for the architecture, engineering, and construction (AEC) industry today announced that Davies Engineering Group (Davies Engineering), formerly the Cincinnati, Fort Worth, Central Pennsylvania and Indiana offices of ThermalTech Engineering, has updated its software to Unanet AE ERP and CRM.