Current Headlines

  1. Ascential Technologies Introduces Expanded Customer Service Program: Ascential Care 5/6/2025

    Ascential Technologies announced today the launch of Ascential Care, a broader, globally responsive and agile customer service platform designed to further enhance customer experience and ensure exceptional lifetime value for its customers' equipment and automation technologies.

  2. Izzi Improves Customer Experience And Revenue Growth With Oracle 5/1/2025

    Izzi, a subsidiary of Televisa Group, is modernizing its business support systems (BSS) in the cloud to bolster customer experience.

  3. eHealth Introduces AI Voice Agents To Enhance Customer Experience In Health Plan Selection 4/30/2025

    eHealth, Inc. (Nasdaq: EHTH), a leading private online health insurance marketplace, today unveiled a new AI-based voice, non-licensed agent designed to streamline the health insurance plan selection process.

  4. Transforming Customer Experiences: Insights From Team Marksmen's CX Transformation Conclave 4/26/2025

    In a world where customer experience (CX) is increasingly defining business success, the Bengaluru edition of Team Marksmen Network's CX Transformation Conclave 2025, scheduled for 21st March, 2025 at Taj Vivanta, Bengaluru, proved to be a beacon of insight and innovation.

  5. GarageExperts® Unveils 4 New Technology Platforms To Elevate Franchisee Success And Customer Experience 4/23/2025

    GarageExperts®, the leading provider of custom garage flooring, cabinets, and organizational solutions, is proud to announce the launch of a powerful suite of technology platforms designed to streamline operations, enhance customer engagement and drive franchisee success.

  6. BCN Launches Cloud Voice Call Center To Deliver Intelligent Insights And Improve Customer Interactions For SMBs 4/22/2025

    BCN, a leading managed network and technology solutions provider, today announced the launch of the BCN Cloud Voice Call Center.

  7. Lennox Invests In The Dallas-Fort Worth Area To Strengthen Customer Experience And Distribution Infrastructure 4/17/2025

    Lennox (NYSE: LII), a leader in the HVAC industry, is making significant investments in its distribution network and customer service and training capabilities in the Dallas—Fort Worth area.

  8. PolyAI Unveils Agent Studio, Empowering Enterprises With Generative AI For Customer Service Excellence 4/15/2025

    PolyAI, a leading provider of AI agents for enterprise customer service, today announced the launch of its latest version of Agent Studio, the world's only voice-first omnichannel platform for conversational AI, offering enterprises full control and transparency over AI agents.

  9. Samsung India Enhances Customer Service With AI-Powered Remote Diagnostic And Troubleshooting Tool 4/14/2025

    Samsung, India’s largest consumer electronics brand, has launched its Home Appliances Remote Management (HRM) tool, a next-generation remote diagnosis and troubleshooting solution that significantly reduces service wait times and enhances customer experience.

  10. Tredence Unveils Customer 360 At Google Cloud Next 2025: The Ultimate Customer Intelligence Engine For Telco, Media & Tech 4/10/2025

    Tredence, a leading data science and AI solutions provider, today announced the launch of Tredence Customer 360, a transformative customer intelligence solution designed for Telco, Media & Technology (TMT) enterprises at Google Cloud Next 2025.