Current Headlines

  1. Bucher + Suter Introduces b+s Elevate: The Comprehensive Customer Communication Suite Built For Salesforce With Webex Contact Center 10/4/2024

    Bucher + Suter today announced the launch of b+s Elevate, a complete cloud contact center solution built for Salesforce, powered by Webex Contact Center, and seamlessly integrated with Salesforce Service Cloud Voice.

  2. Providence Real Estate Selects Funnel's Renter-Centric® CRM To Create An Exceptional Renter Experience 10/4/2024

    <p>Funnel Leasing, the best AI-infused multifamily CRM, today announced its newest client, Providence Real Estate (&quot;Providence&quot;), an owner-operator of multifamily residential communities since 1985.</p>

  3. New Customer Service Book Shows Companies How To Transform Customer Interactions Into Meaningful And Profitable Experiences 9/20/2024

    Your Hidden Profit Center: Mastering the 5 A's of Successful Customer Engagement by Brett Frazer introduces customer service leaders to a simple framework that cultivates loyalty through engaging, tailor-made customer experiences.

  4. Acosta Group Announces Strategic Leadership Appointments To Strengthen Client And Customer Relationships And Drive Growth 9/16/2024

    Acosta Group has announced key leadership appointments aimed at strengthening CPG client and retail customer relationships and driving growth.

  5. Veeva Vault CRM Suite To Unlock Greater Customer Centricity With Launch Of Service Center 9/6/2024

    Veeva Systems (NYSE: VEEV) today announced Veeva Vault CRM Service Center for inside sales, contact center, and hybrid reps in APAC.

  6. Michigan Construction Consulting Firm Intentio Innovations Upgrades To Unanet CRM 8/23/2024

    Intentio Innovations, a construction consulting firm specializing in the BIM (Building Information Modeling) process, has selected Unanet, the leading provider of project-based enterprise resource planning (ERP) and customer relationship management (CRM) for the architecture, engineering, and construction (AEC) industry, as its CRM platform.

  7. Glance Announces Guided CX™ Integration With Five9 To Deliver Smart, Human Customer Experiences 8/22/2024

    Glance, a leader in Guided CX™ solutions, today announced its partnership with Five9, the intelligent CX platform provider.

  8. Steer And AutoOps Merge To Revolutionize Customer Experience For Auto Shop Owners 8/20/2024

    Steer, the industry-leading CRM solution for automotive shops, today announced its merger with AutoOps, a leading provider of intelligent scheduling software for auto repair shops.

  9. HGS Agent X Experiences Triple Growth For Active Users And Clients, Revolutionizing Contact Center Operations 8/8/2024

    Hinduja Global Solutions (HGS) (listed in BSE & NSE), a leader in technology-led customer experience (CX), today announced the tripling of growth for active users and clients for HGS Agent X, a first-of-its-kind holistic contact center accelerator that incorporates artificial intelligence (AI) for intelligent experience management, making it the cornerstone for top-tier contact center operations.

  10. LivePerson And Sycurio Partner To Bring Frictionless, Secure Payments To Digital Customer Conversations 8/7/2024

    LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, and Sycurio™, the leading provider of seamless and secure digital payment experiences for contact centers, today announced a new partnership empowering enterprises to offer seamless, secure payments directly within the digital channels their customers prefer.