Current Headlines
-
Yellow.ai Launches Generative AI-Powered ChatBots And VoiceBots Solution For Customer And Employee Experience Automation In SAP® Store
6/21/2023
Yellow.ai, a global leader in conversational AI, today announced that its AI-powered generative ChatBots and VoiceBots solution for customer and employee experience automation is now available on SAP ® Store , the digital marketplace for SAP and partner offerings.
-
G12 Communications Partners With Luware To Deliver Next-Generation Teams Contact Center Solutions Within Operator Connect
6/21/2023
G12 Communications, a leading provider of unified communications solutions, is pleased to announce its partnership with Luware, a pioneer in contact center solutions, to deliver an innovative Teams Contact Center offering through Operator Connect.
-
Carbyne Selects NWN Carousel's Experience Management Platform For Emergency Call Center Integration With NG911 Cloud-Native Call Handling Services
6/19/2023
Carbyne, the leading provider of cloud-native public safety communications, is thrilled to announce a new partnership with NWN Carousel, the leading cloud communications service provider, to integrate Carbyne's NG911 Cloud Native Call Handling solutions into NWN Carousel's resale portfolio.
-
Cincom Systems Partners With Sapiens To Deliver Better Customer Experiences Through Automated Correspondence Processing
5/25/2023
Cincom Systems, a global organization devoted to business success through process automation is pleased to announce a strategic partnership with Sapiens International Corporation, a leading global provider of software solutions for the insurance industry.
-
Genesys Customers Reach New Heights On Genesys Cloud CX
5/24/2023
Ahead of Xperience 2023 (June 19-21), the customer experience (CX) event of the year, Genesys® highlights how organizations are transforming their customer engagement through the power of the Genesys Cloud CX™ platform.
-
HeartCore Signs Partnership Agreement With Toppan Inc.
5/24/2023
HeartCore Enterprises, Inc. (Nasdaq: HTCR) (“HeartCore” or “the Company”), a leading software development company offering Customer Experience Management Platform (“CXM Platform”) and Digital Transformation (“DX”), has signed a partnership agreement with Toppan Inc. (“Toppan”) effective May 22, 2023.
-
Simplr Announces Capabilities To Automate Customer Service Phone Inquiries
5/23/2023
Simplr, a bot-first CX outsourcing solution that offers automation and human agents, today announced new Voice-to-Digital capabilities, enabling clients to quickly shift customer inquiries from expensive phone channels to cheaper, optimized digital support channels.
-
DealerBuilt Expands Suite Of Solutions With Oplogic CRM Acquisition
5/22/2023
DealerBuilt, a leading provider of dealer management system (DMS) software, acquires Oplogic, a comprehensive CRM solution provider for dealerships.
-
Tempo Automation Enhances Customer Experience With Advanced Customer Portal Trials
5/22/2023
Tempo Automation Holdings, Inc. (“Tempo Automation” or “Tempo”, NASDAQ: TMPO), a leading software-accelerated electronics manufacturer, announces the initiation of customer trials for its upgraded customer portal.
-
ActiveCampaign Introduces Content Generation Powered By AI
5/16/2023
ActiveCampaign, the leader in marketing automation, email marketing, and CRM, is investing in AI by launching tools that generate content for marketing messaging and sales outreach, while empowering businesses to create and iterate on the best marketing strategies.