Current Headlines
-
Outreach Announces New Integration With HubSpot
5/10/2023
Outreach, the leading sales execution platform helping revenue organizations create and close more pipeline, today announced that customers can now seamlessly integrate data with the HubSpot CRM platform.
-
Space Auto Launches Game-Changing New CRM Software With AI Responses For Auto Dealerships
5/10/2023
Space Auto, the new integrated software and marketing solution for car dealerships, announces the launch of the first-ever centralized CRM technology for retail automotive that tracks the entire customer journey from first click to close, and uses AI-generated responses to create personalized interactions for car shoppers.
-
ASAPP Launches Generative AI AutoAssist To Provide Real-Time Assistance For Contact Center Agents
5/9/2023
ASAPP, the AI cloud company for contact centers, today introduced AutoAssist, providing real-time assistance to contact center agents, closing the gap between top and bottom performers, enhancing their proficiency and empathy to resolve customer issues more effectively and boost their productivity.
-
TTEC Expands AI Customer Experience Solutions For Global Clients
5/3/2023
TTEC Holdings, Inc. (NASDAQ:TTEC), a leading customer experience (CX) technology and services innovator for AI-enabled CX solutions, announced today an expanded suite of artificial intelligence (AI) offerings incorporating the latest in generative AI for its CX solutions.
-
Veeva Unveils Vault CRM, The Next Generation Of CRM For Life Sciences
5/3/2023
The Veeva Commercial Summit, North America 2023 — During a demonstration kicking off the Veeva Commercial Summit in front of an audience of nearly 1,500 life science leaders today, Veeva Systems unveiled Vault CRM, the next generation of CRM for life sciences.
-
CommBox Accelerates The Autonomous Customer Experience Revolution With The Integration Of Generative AI From ChatGPT
5/2/2023
CommBox, provider of the first and only SaaS-based omnichannel autonomous customer communications platform, announced today the first in a series of AI-driven capabilities based on OpenAI's ChatGPT integrated into its platform.
-
Bucher + Suter Announces Webex Contact Center Support For Service Cloud Voice With b+s Connects
4/27/2023
Bucher + Suter today launched the sale of b+s Connects for Service Cloud Voice 2.0 - the premier Webex Contact Center integration for Salesforce Service Cloud Voice.
- Zenarate AI Coach Simulation Training Helps Startek Develop Confident Top-performing Agents And Deliver Exceptional Customer Experiences For Its Global Roster Of Clients 4/20/2023
-
Kore.ai Launches AgentAssist For Zendesk Support
4/19/2023
Kore.ai, the world's leading enterprise conversational AI platform and solutions provider, today announced the integration of its conversational AgentAssist with intelligent virtual assistant (IVA) automation for Zendesk, Inc Support.
-
Upstream Works Announces AI-Driven Optimization, Real-Time Video Engagements And A New Platform With Cisco Webex Contact Center
3/29/2023
Upstream Works, a provider of agent-first contact center desktop solutions, announces Upstream Works Desktop 6.0, which features optimized AI and bot management capabilities, performance dashboards, enhanced digital and video engagements with Webex by Cisco, and platform expansion with Upstream Works on Cisco Webex Contact Center (UWW).