Current Headlines

  1. International Airport To Integrate 3CLogic With Deployment Of ServiceNow Customer Workflows To Optimize CX 5/30/2024

    3CLogic, the leading Conversational AI and Contact Center solution for ServiceNow®, today announced its selection by a European airport and travel retail group serving millions of passengers annually.

  2. Yardi Introduces Enhanced CRM Solution For Senior Living 5/28/2024

    Yardi® announces the release of RentCafe® Senior CRM IQ, a prospect-centric customer relationship management solution for senior living operators. Seamlessly integrated with key elements of the Yardi® Senior Living Suite, Senior CRM IQ provides a frictionless experience for managing senior living prospects and residents.

  3. Blackwater Environmental Group Upgrades To Unanet CRM 5/28/2024

    Unanet, the leading provider of project-based enterprise resource planning (ERP) and customer relationship management (CRM) for the government contracting (GovCon) industry, today announced that Blackwater Environmental Group (Blackwater), an environmental planning services company, will replace its off-the-shelf software with Unanet CRM to streamline new business development efforts and enhance strategic planning.

  4. Affinity Plus Elevates Member Experience With NovelVox's Advanced Contact Center Solutions For Credit Unions 5/28/2024

    When members interact with a bank or a credit union contact center, they expect to receive swift and personalized responses rather than going through a repetitive and time-consuming process that validates their identity every time they connect and puts them on hold while the agent on the other hand manually searches the member records in multiple apps.

  5. Atento Launches AI Studio, Its Comprehensive AI Platform To Elevate The Experience And Efficiency In The Customer Relationship 5/22/2024

    Atento Luxco 1 ("Atento" or the "Company"), one of the largest global providers of customer relationship management and business transformation process outsourcing (CRM) services /BTO) and industry leader in Latin America, has launched Atento AI Studio, its own Artificial Intelligence platform that elevates the customer experience and transforms the operational efficiency of companies, within an ethical, safe and private framework.

  6. iCIMS Delivers Next-Generation CRM Technology With Availability Of AI-Powered iCIMS Candidate Experience Management 5/16/2024

    iCIMS, a leading provider of talent acquisition technology, today announced availability of its award-winning solution, iCIMS Candidate Experience Management (CXM), at the iCIMS Next virtual user conference.

  7. Vonage Expands Salesforce Service Cloud Voice Offering With Einstein Integration 5/14/2024

    Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has expanded its Vonage Premier for Service Cloud Voice solution to include integration with Salesforce Einstein Conversation Insights.

  8. GTPL Hathway Limited Enhances Its Customer Experience With GIVA, An AI-Powered Chatbot 4/26/2024

    GTPL Hathway Limited, India's largest Multi-System Operator (MSO), unveiled an enhanced version of its WhatsApp bot, GIVA, integrating advanced AI capabilities.

  9. Global Insurance Provider Selects 3CLogic To Streamline AI And Contact Center Capabilities With ServiceNow 4/25/2024

    3CLogic, the leading Conversational AI and Contact Center solution for ServiceNow®, today announced its selection by a global insurance provider to replace its existing contact center infrastructure as part of a larger CX transformation effort.

  10. Protocall Services Partners With EMR Provider Titanium 4/24/2024

    For over 30 years Protocall's behavioral health contact center, HelpNow, has set industry standards for round-the-clock access to high-quality crisis care. Received calls are documented within Protocall's custom database and sent to the caller's care provider.