Current Headlines

  1. Vonage Contact Center For Salesforce Service Cloud Voice Now Available On Salesforce AppExchange 6/28/2021

    Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, today announced that it has launched Vonage Contact Center (VCC) for Service Cloud Voice, empowering customers to enhance the agent and customer experience with intelligent, omnichannel and global calling capabilities - all within Service Cloud Voice, powered by Vonage.

  2. AWS And Salesforce Announce Expansive Partnership To Unify Developer Experiences And Launch New Intelligent Applications 6/23/2021

    Amazon Web Services, Inc. (AWS), an Amazon.com Inc. company (NASDAQ: AMZN), and Salesforce (NYSE: CRM), today announced a significant expansion of their global strategic partnership that will make it easy for customers to use the full set of Salesforce and AWS capabilities together to quickly build and deploy powerful new business applications that accelerate digital transformation.

  3. Planet Home Lending Humanizes Marketing And Customer Engagement With Total Expert 6/17/2021

    Planet Home Lending, a national mortgage lender and servicer, today announced implementation of Total Expert’s purpose-built CRM and customer engagement platform to increase loan officer productivity, transform marketing and engagement efforts, and improve customer experiences.

  4. AutoVitals And 360 Payments Team Up To Improve The Overall Customer Experience 6/17/2021

    AutoVitals, the only complete digital Shop Success Solution for independent auto repair shops, today announced a partnership with 360 Payments, a San Jose-area credit card payment processing company with a national client roster.

  5. Copado Joins Veeva's Technology Partner Program To Provide Proven DevOps Tools For Life Sciences Companies 6/9/2021

    Copado, a leading DevOps platform, today announced automated tools for configuration, deployment and integration of Veeva CRM, which will help customers drive digital transformation with speed, quality and value.

  6. Allbound Becomes A HubSpot App Partner With A Certified Integration 6/9/2021

    Today, Allbound announced that it has built an integration for the HubSpot platform and has joined HubSpot's App Partner Program as an app partner with a certified integration. HubSpot, a leading customer relationship management (CRM) platform, works hand-in-hand with App Partners to help grow their business through extending the product value of their apps, and distributing quality apps through the HubSpot App Marketplace.

  7. European Luxury Retailer Uses Bright Pattern Contact Center Software To Connect In-Store Personnel With Online Customers Using Mobile Messengers And Video 6/8/2021

    Bright Pattern, a leading provider of AI-powered cloud contact center software, has been deployed by a leading luxury retailer in Europe to expand digital channels and connect in-store associates with online customers during the COVID-19 pandemic using emerging digital channels such as the messenger app WhatsApp.

  8. Salesforce Unveils New Digital 360 Innovations To Help Companies Go Digital Faster 6/2/2021

    Salesforce Connections -- Salesforce, [NYSE: CRM], the global leader in CRM, today announced new innovations across Digital 360, helping companies go digital faster and deliver the next generation of marketing, commerce and digital experiences.

  9. Unanet's New CRM For GovCon Technology Enables Complete Project Lifecycle Management From Pursuit Through Execution 6/1/2021

    Unanet, the leading SaaS project-based Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) provider, today released CRM for GovCon, a complete CRM solution from market intelligence through proposal delivery.

  10. Black Knight To Acquire Top Of Mind Networks, Adding AI-Driven Marketing Automation To Integrated Mortgage Technology Ecosystem 5/28/2021

    Today, Black Knight, Inc. (NYSE: BKI), an award-winning software, data and analytics provider to the mortgage and consumer loan, real estate and capital markets verticals, announced it has entered into a definitive agreement to purchase Top of Mind Networks (Top of Mind), developer of Surefire, a leading customer relationship management (CRM) and marketing automation system for the mortgage industry, for approximately $250 million in cash.