Current Headlines

  1. Strong Tie Insurance Forges 5-Star Customer Experience With Liberate's Multilingual Voice AI 5/27/2025

    Strong Tie Insurance Services is redefining what modern customer service looks like by deploying Liberate Voice AI, delivering seamless, 24/7 human-like experiences in both English and Spanish.

  2. Jabra Launches Engage AI Complete, The Human-Focused AI Software For Call Centers 5/22/2025

    Jabra, the world’s leading professional audio brand, today announced Jabra Engage AI Complete – a new premium tier of its call center software, Engage AI.

  3. Datacor Announces Strategic Partnership With mezzeIQ To Enhance B2B Customer Experience 5/19/2025

    Datacor, Inc., a leading provider of process manufacturing, chemical distribution, and engineering simulation software, is pleased to announce a new partnership with mezzeIQ, an innovative B2B ordering and customer self-service platform.

  4. Yardi Introduces The RentCafe CRM IQ Mobile App 5/13/2025

    Yardi® is proud to announce the launch of the RentCafe® CRM IQ Mobile App, now available for iOS and Android devices.

  5. Ascential Technologies Introduces Expanded Customer Service Program: Ascential Care 5/6/2025

    Ascential Technologies announced today the launch of Ascential Care, a broader, globally responsive and agile customer service platform designed to further enhance customer experience and ensure exceptional lifetime value for its customers' equipment and automation technologies.

  6. Izzi Improves Customer Experience And Revenue Growth With Oracle 5/1/2025

    Izzi, a subsidiary of Televisa Group, is modernizing its business support systems (BSS) in the cloud to bolster customer experience.

  7. eHealth Introduces AI Voice Agents To Enhance Customer Experience In Health Plan Selection 4/30/2025

    eHealth, Inc. (Nasdaq: EHTH), a leading private online health insurance marketplace, today unveiled a new AI-based voice, non-licensed agent designed to streamline the health insurance plan selection process.

  8. Transforming Customer Experiences: Insights From Team Marksmen's CX Transformation Conclave 4/26/2025

    In a world where customer experience (CX) is increasingly defining business success, the Bengaluru edition of Team Marksmen Network's CX Transformation Conclave 2025, scheduled for 21st March, 2025 at Taj Vivanta, Bengaluru, proved to be a beacon of insight and innovation.

  9. GarageExperts® Unveils 4 New Technology Platforms To Elevate Franchisee Success And Customer Experience 4/23/2025

    GarageExperts®, the leading provider of custom garage flooring, cabinets, and organizational solutions, is proud to announce the launch of a powerful suite of technology platforms designed to streamline operations, enhance customer engagement and drive franchisee success.

  10. BCN Launches Cloud Voice Call Center To Deliver Intelligent Insights And Improve Customer Interactions For SMBs 4/22/2025

    BCN, a leading managed network and technology solutions provider, today announced the launch of the BCN Cloud Voice Call Center.