Current Headlines

  1. ServiceNow And Five9 Expand Partnership With Turnkey AI-Powered Solution For Unified Employee And Customer Experiences 11/13/2024

    ServiceNow World Forum & Five9 CX Summit—ServiceNow he AI platform for business transformation, and Five9 provider of the Intelligent CX Platform, today announced an expanded partnership to deliver a turnkey AI-powered solution for unified end-to-end employee and customer experiences.

  2. Accelergent Growth Solutions Adds Inbound Customer Contact Center Services 11/8/2024

    Accelergent Growth Solutions today announced a services expansion featuring the addition of a full-service customer contact center to support client needs for inbound, white-label customer service including phone and email.

  3. Hyro Transforms Patient Care With AI-Powered Assistants And Cisco's Webex Contact Center 10/24/2024

    In a move poised to significantly improve patient access and support experiences across U.S. healthcare systems, Hyro, a member of Cisco's partner ecosystem, today announced it will transform traditional contact center operations with its responsible AI-powered assistants.

  4. Cisco Announces New Webex AI Agent And AI Solutions For The Contact Center To Transform Customer Experiences 10/23/2024

    Today at WebexOne, Cisco (NASDAQ: CSCO) unveiled new AI-powered innovations, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant features for Webex Contact Center.

  5. Magnaquest To Empower Ozonetel's Cloud Communication Solution, Transforming Its Call Centre Operations With Sure 10/18/2024

    Magnaquest Technologies Ltd., a leader in subscription billing, management, and CRM solutions, is proud to announce the successful implementation of its flagship product, Sure, with Ozonetel Communication Pvt. Ltd., a pioneer in the Customer Experience (CX) domain.

  6. Viiz Partners With Consumer Cellular To Provide Monitoring Services For IRIS Ally Medical Alert Device 10/18/2024

    To ensure greater personal security and responsiveness in these situations, instant emergency alerts, real-time location tracking, and rapid access to help must be generated.

  7. Vonage Launches Intelligent Workspace To Deliver A Next-Gen Contact Center Experience 10/17/2024

    Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has launched Vonage Contact Center (VCC) Intelligent Workspace, an AI-powered new agent experience built directly into its award-winning contact center solution.

  8. RapidScale Expands Offerings With New Contact Center As A Service (CCaaS) 10/17/2024

    RapidScale, a Cox Business company, proudly announces the launch of its new Contact Center as a Service (CCaaS) solution, fueled by Talkdesk. This cloud-native platform enhances customer service through AI-driven features, industry-specific integration, and omnichannel customer support.

  9. TechSee Announces Visual Remote Assistance With AI (VRAi) For Visual AI-Powered Automation On Salesforce AppExchange 10/16/2024

    TechSee, a global leader in visual customer assistance, today announced it has launched VRAi on Salesforce AppExchange, a leading enterprise marketplace for partner apps and experts.

  10. SmartBug Media® Announces Senior Living CRM Powered By HubSpot 10/14/2024

    SmartBug Media® — HubSpot's most decorated Elite partner in the world and the digital agency of choice for organizations looking to create resilient growth across the entire customer lifecycle — today announced its Senior Living CRM Powered by HubSpot, an offering built for small and medium-sized senior living communities.