Current Headlines

  1. Kyndryl Launches New Agentic AI Services To Support Agentic-Driven Workforce Strategy Development And Customer Experience 11/13/2025

    Kyndryl, a leading provider of mission-critical enterprise technology services, today unveiled new advisory and implementation services to guide organizations in change management to scale agentic AI for business outcomes.

  2. Tata Communications And NiCE Are Collaborating To Transform Global Contact Centers With AI-Powered Customer Engagement 11/4/2025

    Tata Communications today announced a strategic partnership with NiCE to revolutionize enterprise contact center operations.

  3. Optimove And Hybrid Interaction Double Down On Their Collaboration To Deliver Faster CRM Impact For Operators 10/30/2025

    Optimove, the creator of Positionless Marketing and the #1 Player Engagement Solution for iGaming and sports betting operators, and Hybrid Interaction, the iGaming CRM and Gamification agency providing expert managed services to operators, announced an expanded collaboration designed to accelerate CRM impact for sportsbooks and casinos.

  4. Wealthbox Announces Launch Of AI Notetaker 10/30/2025

    Wealthbox, the highest-rated CRM software for financial advisors, today announces its AI Notetaker is now available, following a successful pilot program.

  5. ComputerTalk's Ice Contact Center Achieves Unify Integration Model Certification For Microsoft Teams Phone Extensibility 10/22/2025

    ComputerTalk, a leading provider of customer experience solutions, announced that its ice Contact Center solution has been Certified for Microsoft Teams Phone extensibility through the Unify Integration model.

  6. Movate And Reef.ai Partner To Empower Enterprises With AI-Powered Churn Prediction And Retention Solutions 10/14/2025

    Movate, a global leader in digital technology and customer experience (CX) services, announced a strategic partnership with Reef.ai, a predictive revenue intelligence platform, built to accelerate Net Revenue Retention (NRR) growth.

  7. Zoom Partners With Oracle To Help Enterprises Scale Customer Engagement 10/13/2025

    Zoom Communications, Inc. (NASDAQ: ZM) announced a strategic go-to-market (GTM) partnership with Oracle designed to help organizations transform the experience they deliver to customers through faster resolutions, streamlined omnichannel interactions, and intelligent self-service.

  8. Cisco Unveils Advanced AI-Powered Webex Contact Center Solutions And Industry Integrations 10/3/2025

    Cisco (NASDAQ: CSCO) today announced enhancements to the Webex Customer Experience portfolio, including a new AI-powered tool for supervisors launching in early 2026 to unify quality management across the contact center.

  9. monday.com Expands AI-Powered Agents, CRM Suite, And Enterprise-Grade Capabilities 10/3/2025

    monday.com today announced the next wave of product innovations at Elevate, its annual customer conference.

  10. Alberta Energy Regulator To Implement 3CLogic's Voice AI And Contact Center Platform For ServiceNow IT Service Management 9/18/2025

    3CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, today announced the latest adoption of its ServiceNow-centric solution by Alberta Energy Regulator (AER).