Current Headlines

  1. Oracle AI Agents Help Sales Teams Create More Meaningful Customer Connections 1/21/2025

    Oracle CloudWorld Tour - Oracle today announced new AI agents and generative AI capabilities within Oracle Fusion Cloud Sales to help sales teams create more meaningful engagements and accelerate sales processes.

  2. FCCI Insurance Group Transforms Customer Experience With Glia Call Center And Digital Customer Service 1/15/2025

    Glia, the leader in customer interaction technology, and FCCI Insurance Group (FCCI) today announced that the insurance company has successfully gone live with Glia to enhance the customer and Customer Service Representative (CSR) experience while creating deeper visibility into contact center operations.

  3. Vontier's Driivz Extends Its Offering To Provide Call Center And Network Operation Center (NOC) Services 1/7/2025

    Driivz, a Vontier (NYSE: VNT) company and part of its EVolve™ e-mobility portfolio and a leading global software supplier to EV charging operators and service providers, today announced a new service offering to provide an end-to-end solution for Level 1 (L1) and Level 2 (L2) support services for EV charge point operators.

  4. Pine AI: Empowering Consumers With Autonomous AI For Customer Service Challenges 1/3/2025

    Pine AI is an innovative AI assistant designed to manage customer support communications on behalf of consumers (Introduction Video).

  5. Encore Data Products Announces Expansion Of Sales Team To Boost Customer Engagement And Service 12/26/2024

    Lafayette, Colorado Encore Data Products has announced an expansion of its sales team, aiming to strengthen customer relationships and provide more personalized service. As a respected supplier of audio and technology products to schools, libraries, and businesses, Encore Data Products is enhancing its customer engagement with this strategic move.

  6. Glia Introduces Latest AI Innovations, Including Glia Quality Analyst(GPT) 12/18/2024

    Glia, the leader in customer interaction technology, has extended the powerful capabilities of its Responsible AI platform, which includes the launch of Quality AnalystGPT, an advanced AI-powered tool designed to analyze customer interactions.

  7. Wyze Labs Expands AI Capabilities With LiveX AI, Achieving Industry-Leading Customer Service Excellence 12/17/2024

    Wyze Labs, a leader in innovative smart home technology, continues to achieve groundbreaking results through its partnership with LiveX AI, an innovator in advanced multimodal AI Agents for web, phone, and app. Over the past three months, Wyze has realized seven-figure savings while revolutionizing its self-service capabilities.

  8. 360 Broadband And GOCare Collaborate To Deliver Exceptional Digital Customer Experiences 12/17/2024

    GOCare, a leading SaaS provider of digital experience software, announced today that 360 Broadband is upleveling its CX management with GOCare's solution. 360 Broadband is focused on delivering an exceptional customer experience over an advanced network to its growing subscriber base in Oklahoma and Texas.

  9. Wix Releases AI Feature For Businesses To Engage With Their Customers Online 12/11/2024

    Wix.com Ltd. the leading SaaS website builder platform globally1, today announced the launch of the AI Site-Chat - designed to serve as a virtual agent for customers.

  10. Lyte Fiber Chooses GOCare And Dialpad To Transform Customer Experience 12/11/2024

    GOCare, a leading SaaS provider of digital experience software, announced today that Lyte Fiber, a fiber-focused internet service provider based in Texas, has selected GOCare's and Dialpad's integrated digital experience and UCaaS platforms to elevate its customer experience strategy.