Current Headlines

  1. RapidScale Expands Offerings With New Contact Center As A Service (CCaaS) 10/17/2024

    RapidScale, a Cox Business company, proudly announces the launch of its new Contact Center as a Service (CCaaS) solution, fueled by Talkdesk. This cloud-native platform enhances customer service through AI-driven features, industry-specific integration, and omnichannel customer support.

  2. TechSee Announces Visual Remote Assistance With AI (VRAi) For Visual AI-Powered Automation On Salesforce AppExchange 10/16/2024

    TechSee, a global leader in visual customer assistance, today announced it has launched VRAi on Salesforce AppExchange, a leading enterprise marketplace for partner apps and experts.

  3. SmartBug Media® Announces Senior Living CRM Powered By HubSpot 10/14/2024

    SmartBug Media® — HubSpot's most decorated Elite partner in the world and the digital agency of choice for organizations looking to create resilient growth across the entire customer lifecycle — today announced its Senior Living CRM Powered by HubSpot, an offering built for small and medium-sized senior living communities.

  4. Bucher + Suter Introduces b+s Elevate: The Comprehensive Customer Communication Suite Built For Salesforce With Webex Contact Center 10/4/2024

    Bucher + Suter today announced the launch of b+s Elevate, a complete cloud contact center solution built for Salesforce, powered by Webex Contact Center, and seamlessly integrated with Salesforce Service Cloud Voice.

  5. Providence Real Estate Selects Funnel's Renter-Centric® CRM To Create An Exceptional Renter Experience 10/4/2024

    <p>Funnel Leasing, the best AI-infused multifamily CRM, today announced its newest client, Providence Real Estate (&quot;Providence&quot;), an owner-operator of multifamily residential communities since 1985.</p>

  6. New Customer Service Book Shows Companies How To Transform Customer Interactions Into Meaningful And Profitable Experiences 9/20/2024

    Your Hidden Profit Center: Mastering the 5 A's of Successful Customer Engagement by Brett Frazer introduces customer service leaders to a simple framework that cultivates loyalty through engaging, tailor-made customer experiences.

  7. Acosta Group Announces Strategic Leadership Appointments To Strengthen Client And Customer Relationships And Drive Growth 9/16/2024

    Acosta Group has announced key leadership appointments aimed at strengthening CPG client and retail customer relationships and driving growth.

  8. Veeva Vault CRM Suite To Unlock Greater Customer Centricity With Launch Of Service Center 9/6/2024

    Veeva Systems (NYSE: VEEV) today announced Veeva Vault CRM Service Center for inside sales, contact center, and hybrid reps in APAC.

  9. Michigan Construction Consulting Firm Intentio Innovations Upgrades To Unanet CRM 8/23/2024

    Intentio Innovations, a construction consulting firm specializing in the BIM (Building Information Modeling) process, has selected Unanet, the leading provider of project-based enterprise resource planning (ERP) and customer relationship management (CRM) for the architecture, engineering, and construction (AEC) industry, as its CRM platform.

  10. Glance Announces Guided CX™ Integration With Five9 To Deliver Smart, Human Customer Experiences 8/22/2024

    Glance, a leader in Guided CX™ solutions, today announced its partnership with Five9, the intelligent CX platform provider.