Current Headlines

  1. HGS Agent X Experiences Triple Growth For Active Users And Clients, Revolutionizing Contact Center Operations 8/8/2024

    Hinduja Global Solutions (HGS) (listed in BSE & NSE), a leader in technology-led customer experience (CX), today announced the tripling of growth for active users and clients for HGS Agent X, a first-of-its-kind holistic contact center accelerator that incorporates artificial intelligence (AI) for intelligent experience management, making it the cornerstone for top-tier contact center operations.

  2. LivePerson And Sycurio Partner To Bring Frictionless, Secure Payments To Digital Customer Conversations 8/7/2024

    LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, and Sycurio™, the leading provider of seamless and secure digital payment experiences for contact centers, today announced a new partnership empowering enterprises to offer seamless, secure payments directly within the digital channels their customers prefer.

  3. Lofty Acquires Real Estate CRM Solution Firepoint 8/7/2024

    Award-winning real estate technology innovator Lofty today announced it has acquired Firepoint, a real estate CRM solution designed by top team leaders and agents.

  4. Community Bank's Wealth Management Division Selects Wealthbox For Enterprise CRM 8/6/2024

    Wealthbox, the highest-rated CRM software for financial advisors, today announces a new enterprise CRM agreement with Community Bank, N.A., a diversified financial services company based in DeWitt, NY.

  5. Interactions Launches Task Orchestration, An AI-Powered Agent Assist Solution That Transforms Customer Experience And Operational Efficiency In Contact Centers 8/6/2024

    Interactions, a pioneering force in Conversational AI for customer service, today launched its AI-powered agent assist solution, Task Orchestration, to transform the customer experience.

  6. Car Wars And Dealership Performance 360 CRM Announce New Integration Streamlining User Experience 7/31/2024

    Car Wars, an innovator in call tracking and phone handling solutions in the automotive industry, and Dealership Performance 360 CRM (DP360 CRM), a leader in AI-driven software and customer relationship management for leisure and automotive dealers, are pleased to announce an innovative integration giving dealers an enhanced user experience.

  7. WeConnectCRM Launches Revolutionary All-In-One CRM Platform, Tailor-Made For Loan Officers 7/26/2024

    WeConnectCRM.com proudly announces the launch of its groundbreaking Customer Relationship Management (CRM) platform, meticulously designed by Loan Officers for Loan Officers.

  8. AVANT And PolyAI Announce Strategic Partnership In Delivering Advanced Voice AI Solutions To Enterprise Call Centers 7/25/2024

    AVANT, a platform for IT decision-making and the nation's premier Technology Services Distributor, today announced a strategic partnership with PolyAI, a pioneer in voice AI and lifelike automation solutions for the contact center.

  9. Union Wireless Partners With GOCare To Enhance Their Customer Experience With Digital Engagement And An Omni-Channel Centric Customer Journey 7/18/2024

    GOCare, a leading provider of digital experience software, is excited to announce a strategic partnership with Union Wireless.

  10. Arcalea Announces Strategic Expansion Into Australia Through Partnership With CRM Strategy 7/16/2024

    Arcalea, a leading global innovator in marketing analytics, today announced its strategic expansion into the Australian market in partnership with CRM Strategy, a premier Australian business solutions consultancy and CRM vendor.