Current Headlines

  1. Customer Contact Week (CCW) Returns To Nashville To Lead The Next Wave Of Customer Experience 7/29/2025

    Customer Contact Week (CCW), the leading event series dedicated to advancing the customer service industry, announces its final CCW event of 2025, taking place from October 22-24 at Omni Nashville.

  2. Cognizant And Lineage Partner To Set Customer Experience Standard In The Cold Chain 7/28/2025

    Cognizant (NASDAQ: CTSH), a leading provider of technology services, today announced that it has expanded its strategic partnership with Lineage, Inc. (NASDAQ: LINE, "Lineage"), the world's largest global temperature-controlled warehouse REIT, to advance Lineage's ongoing customer service transformation.

  3. TransPerfect Opens New Contact Center In The Philippines 7/22/2025

    TransPerfect, the world's largest provider of language and AI solutions for global business, today announced the opening of a contact center in Manila, marking the company's first entry into the Philippines and further strengthening its global service network.

  4. TCN Unveils How AI-Powered Solutions Redefine Contact Center Efficiency 7/22/2025

    TCN, a leading provider of cloud-based contact center solutions, today announced its comprehensive strategy and enhanced product suite leveraging artificial intelligence (AI) to empower contact centers to achieve unprecedented levels of efficiency, compliance, and customer satisfaction.

  5. Merck Commits To Veeva Vault CRM 7/21/2025

    Veeva Systems (NYSE: VEEV) today announced that Merck (NYSE: MRK), known as MSD outside of the United States and Canada, has committed to Veeva Vault CRM.

  6. Hire Salesforce Developers From Hyperlink InfoSystem For Customized CRM Solutions To Drive Business Growth 7/18/2025

    As businesses worldwide prioritize customer experience and data-driven operations, Salesforce has emerged as the leading CRM platform for managing customer relationships, sales pipelines, and business processes.

  7. Aprecomm Accelerates Beyond 50 Service Provider Customers With Further Expansion In Latin America 7/16/2025

    Today, Aprecomm, the intuitive, self-healing network and customer experience platform provider, announced that it has surpassed a significant milestone of 50 customers, adding Latin American managed service providers BCD, IABOT, and Ingenio Networks to its rapidly growing global customer base.

  8. Vonage Partners With AWS To Unveil AI Voice Agent Integration 7/15/2025

    Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has announced a new collaboration with Amazon Web Services (AWS) to integrate Amazon Nova Sonic, a speech-to-speech foundation model that enables more human-like voice conversations, with the Vonage Voice API.

  9. Intermedia Debuts AI Supervisor Assist To Help Contact Centers Improve Performance In Real Time 7/10/2025

    Intermedia Cloud Communications, a leading provider of intelligent cloud communications, collaboration, and customer engagement solutions to over 150,000 global customers and a network of 7,500+ partners, today, announced the launch of AI Supervisor Assist - a powerful new capability designed to help contact center leaders act in real time, while calls are still in progress.

  10. Ultatel Empowers Businesses With Intelligent Voice AI Agent For Task Automation Across Departments 7/1/2025

    Businesses are increasingly looking to conversational AI to enhance their operations and deliver more personalized customer experiences.