Current Headlines

  1. Teleperformance Forms Strategic Partnership With Real-Time Speech Understanding Provider Sanas As Part Of Its Growth Strategy To Accelerate AI Development And Reinvent Customer Experience 2/19/2025

    Global digital business services leader Teleperformance (TP) today announced it has formed a strategic partnership with Sanas, a pioneer in providing Real-Time Speech Understanding.

  2. Leviton Launches Immersive Customer Experience Center In Nashville 2/18/2025

    Leviton, a leading manufacturer of electrical, lighting, data networks and energy management solutions that light, power and connect everyday spaces, today announced the opening of its latest Leviton LIVE customer experience center in Nashville, Tennessee.

  3. BHC Global Acquires POWERCONNECT.AI, Advancing AI-Powered Customer Experience In The Utility & Energy Industry 2/18/2025

    POWERCONNECT.AI, an innovative AI Customer Experience company, has sold a majority interest to BHC Global, a leading 25-year digital innovation consultancy.

  4. Revolutionizing CRM: Introducing Avid CRM With New Microsoft Outlook Embedded 2/13/2025

    Today marks a major milestone in CRM innovation with the launch of Avid CRM, a cutting-edge platform that integrates seamlessly into Microsoft Outlook, including Outlook Classic, the New Outlook, Outlook Web App, and on browsers, tablets, Macs, iPhones, and Android devices.

  5. Cisco And Mistral AI Partner To Deliver On Cisco's Mission To Transform The Customer Experience With AI 2/10/2025

    Cisco (NASDAQ: CSCO), the worldwide leader in security and networking, today announced the first, jointly developed AI Agent from its strategic partnership with Mistral AI, one of Europe's leading providers of AI solutions.

  6. SalesMail Announces Integration With RealPage And Knock CRM, Expanding Its Multifamily Offering 1/24/2025

    SalesMail, the #1 personalized video platform in multifamily and senior living, recently announced an integration with Knock CRM, powered by RealPage, the leading global provider of AI-enabled software platforms to the real estate industry.

  7. MiaRec Unveils MiaRec IMetrics: A Revolutionary AI-Powered Solution Redefining Contact Center Analytics 1/23/2025

    MiaRec, a leading provider of AI solutions for CX and business insights, is proud to announce the launch of MiaRec Intelligent Metrics, a groundbreaking feature designed to transform how contact centers measure and analyze performance metrics.

  8. TransPerfect Expands Global Contact Center And BPO Capabilities With Acquisition Of H2A 1/23/2025

    TransPerfect, the world's largest provider of language and AI solutions for global business, today announced the acquisition of H2A, a French leader in contact center customer experience and business process outsourcing (BPO) solutions.

  9. Oracle AI Agents Help Sales Teams Create More Meaningful Customer Connections 1/21/2025

    Oracle CloudWorld Tour - Oracle today announced new AI agents and generative AI capabilities within Oracle Fusion Cloud Sales to help sales teams create more meaningful engagements and accelerate sales processes.

  10. FCCI Insurance Group Transforms Customer Experience With Glia Call Center And Digital Customer Service 1/15/2025

    Glia, the leader in customer interaction technology, and FCCI Insurance Group (FCCI) today announced that the insurance company has successfully gone live with Glia to enhance the customer and Customer Service Representative (CSR) experience while creating deeper visibility into contact center operations.