Bucher + Suter And Upstream Works Announce Partnership To Expand Omnichannel Options For Bucher + Suter Private Cloud Contact Center Customers

Bern /PRNewswire/ - Bucher + Suter, a leading contact center solutions company, announced a partnership with Upstream Works, a provider of omnichannel and AI contact center solutions. The collaboration enhances Bucher + Suter’s private cloud offering by integrating Upstream Works’ advanced omnichannel capabilities, providing customers with expanded engagement options beyond the current Cisco ECE platform.

Today’s businesses require seamless, personalized interactions across all channels. Through this partnership, Bucher + Suter will deliver omnichannel solutions specifically designed to meet the changing needs of industries such as banking, healthcare, government and retail. Powered by Upstream Works, Bucher + Suter’s private cloud customers will benefit from unified, real-time interactions across voice, email, chat, social media, SMS, messaging, video and co-browsing, as well as a suite of AI orchestration capabilities to power and automate self-service, agent support and exceptional customer experiences.

Comments on the news
“We are excited to partner with Upstream Works to enhance omnichannel options for our private cloud customers,” said Martin Wüthrich, CEO of Bucher + Suter. “This partnership aligns with our commitment to providing industry-leading, secure solutions that simplify and improve customer interactions through our Cisco-based architecture.”

“We are excited to partner with Bucher + Suter and enable Cisco customers to accelerate their customer experience transformation plans,” said Rob McDougall , CEO of Upstream Works. “Together, we are helping businesses with integrated cross-channel experiences, AI-powered self-service, and real-time Agent Assist to improve productivity, customer experience, and operational efficiency.”

About Bucher + Suter
For over 40 years, Bucher + Suter has been at the forefront of Cisco-based customer experience solutions, specializing in contact center and CRM integrations for enterprises worldwide. With a focus on optimizing customer interactions, Bucher + Suter is committed to bringing sophisticated, flexible and secure solutions to market, ensuring enterprises achieve their strategic customer engagement goals.

About Upstream Works
Upstream Works provides enterprise-ready, AI-powered, omnichannel contact center desktop solutions that simplify and improve the agent and customer experience. Their flexible, agent-centric desktop solutions support digital transformation, innovation and business growth, and enable on-premises and cloud contact centers to operationalize artificial intelligence (AI) while leveraging existing systems and investments. For more than 20 years, Upstream Works has helped companies around the world and across all industries improve operational efficiency, agent effectiveness, customer experience and business results.

Additional Resources
Learn more about b+s Private Cloud: https://www.bucher-suter.com/contact-center-solutions/private-cloud-contact-center/
Learn more about Bucher + Suter: https://www.bucher-suter.com/about-us/
Follow Bucher + Suter on LinkedIn: https://www.linkedin.com/company/bucher-suter
Learn more about Upstream Works: https://www.upstreamworks.com/company
Follow Upstream Works on LinkedIn: https://www.linkedin.com/company/upstream-works-software/

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