Current Headlines

31. Talkdesk Brings Low-Code And No-Code To Every Aspect Of The Contact Center 11/16/2022

    Talkdesk, Inc., a global cloud contact center leader for customer-obsessed companies, today introduced Talkdesk Automation Designer and Talkdesk Workspace Designer, the latest additions to the Talkdesk Builder suite of low-code and no-code customization tools that enable organizations to easily develop and customize their ideal contact center. 

32. Tempest Launches Highly Anticipated RFP Integration With Cvent For iDSS CRM 11/15/2022

    Tempest, a trusted leader in digital solutions for the destination marketing industry, has officially launched a robust integration between their iDSS Customer Relationship Management (CRM) platform and Cvent, a market-leading meetings, events and hospitality technology provider.

33. Rentokil Initial Embarks On Global Digital Customer Experience (CX) Project With Sabio Group 11/15/2022

    Rentokil Initial plc has embarked on a major digital transformation project that will modernize its contact center operations and technology infrastructure in 18 countries.

34. HubSpot Announces General Availability Of WhatsApp Integration To Help Customers Form Deep Connections 11/15/2022

    HubSpot, the customer relationship management (CRM) platform for scaling companies, announced today that its native integration for WhatsApp is now available to all Marketing Hub and Service Hub customers at the Professional tier and above.

35. Assembled Joins Forces With Zoom To Empower Contact Center Users With Intelligent Workforce Management 11/9/2022

    Today, Assembled announced its collaboration with Zoom Video Communications, Inc., an industry-leading provider of cloud contact center solutions.

36. Simplr Introduces The EngageNow Suite To Eliminate The Customer Service BPO 11/9/2022

    Simplr, the leading platform built to exceed the expectations of the NOW Customer, today announced the general availability of the EngageNow Suite, a solution that combines chatbot technology and human agents through an AI-powered platform to deliver higher quality and more agile customer experiences than legacy BPOs.

37. LCP Media Announces Strategic Partnership And Integration With Knock CRM 11/2/2022
38. Freshworks Further Integrates Conversational AI Into CX And CRM Solutions 11/1/2022

    Freshworks Inc., (NASDAQ: FRSH), a software company empowering the people who power business, today announced an infusion of artificial intelligence (AI) across its modern, easy-to-use customer experience solutions.

39. After-Sales Service Helps Boost Customer Loyalty For Automotive Dealerships 10/31/2022

    After-sales service in the fiercely competitive automotive marketplace is renowned for fickle customer loyalty.

40. ResMan Expands Marketing Capabilities With New CRM, Chatbot, And Contact Center Solutions 10/31/2022

    ResMan®, a leading property management SaaS platform provider, today announced the extension of the ResMan platform to include CRM, Chatbot, and Contact Center.