Current Headlines

31. Emerson Group Selects Astute Customer Experience Software For More Efficient, Enterprise-Level Relationship Management 4/20/2020

    Astute today announced that The Emerson Group has selected the Astute enterprise software suite as its customer experience management (CXM) platform to support its internal customer services group.

32. Kustomer Launches KustomerIQ, Leveraging Intelligence Throughout Its Customer Service Platform 4/15/2020

    Kustomer, the SaaS platform reimagining enterprise customer service, announced the broad rollout of KustomerIQ, its artificial intelligence engine embedded across the Kustomer CRM platform.

33. Jacada To Offer Easy-To-Launch Customer Service Automation Solutions For Contact Centers Affected By The Coronavirus Pandemic 4/6/2020

    Jacada, Inc., a global pioneer in customer service automation software, has been monitoring the impact the coronavirus has had on contact centers.

34. Intermedia Contact Center Solution Helps Los Angeles County Department Of Health Services Handle Hundreds Of Thousands Of Patient Communications During COVID-19 Pandemic 4/2/2020

    Intermedia, a leading provider of unified communications and collaboration solutions to businesses and the partners that serve them, announced today that the Los Angeles County Department of Health Services – the second largest healthcare municipality in the U.S. – has greatly expanded its usage of Intermedia Contact Center as part of a concerted effort to deliver timely and efficient patient communications during the COVID-19 pandemic, and beyond.

35. Pipeliner Releases 3.0 - Productivity In A Time Of Uncertainty 3/31/2020

    Pipeliner today announced its most comprehensive release since bringing its Cloud version to market in September 2018.

36. USU Supports Customer And IT Service Teams During Covid-19 With Cloud-Based Tools 3/31/2020

    Organizations and individuals have many new challenges to cope with due to COVID-19. Company-wide remote work and high volumes of service inquiries and tickets require quick solutions to enable business continuity and consistent, quality service.

37. ActiveCampaign Expands Its Customer Experience Automation (CXA) Platform To Help Sales Teams Automate Personalized Customer Interactions Across The Customer Lifecycle 3/31/2020

    ActiveCampaign, the leader in Customer Experience Automation (CXA), today announced its expanded sales functionality, which includes custom and pre-built sales automations, a built-in CRM, and native integrations like Google Sheets and Slack.

38. Sales CRM Pipedrive Acquires Mailigen, Provider Of Email Marketing Automation 3/5/2020

    CRM company Pipedrive today announced that it has acquired Mailigen, provider of a cost-effective, easy-to-use email marketing automation solution.

39. BirdEye Announces Integration With Intuit QuickBooks® Desktop 3/4/2020

    BirdEye, the number one leader in customer experience, has announced an integration with one of the largest accounting systems — Intuit Quickbooks. BirdEye now integrates with QuickBooks® Desktop, in addition to QuickBooks® Online Edition.

40. SnapCell And DealerSocket Announce Integration, Improving Lead Conversion And Service Up-sell For Auto Dealers Through Trackable Personal Video 3/4/2020

    SnapCell Inc. (www.snapcell.us.com) announced today that DealerSocket, a leading provider of CRM software to auto retailers, has completed integration with SnapCell's innovative automotive personal video solution.