Current Headlines
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Discover Financial Services Deploys Google Cloud's Generative AI To Transform Customer Service
4/9/2024
Cloud Next '24, LAS VEGAS - Discover today announced a strategic collaboration with Google Cloud to introduce generative AI (gen AI) technology into its customer care centers.
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Clearcover Launches Generative AI Insurance Tool To Expedite Claims Processing And Improve Customer Experience
4/8/2024
Clearcover, a next-generation car insurance company, announces the launch of its revolutionary generative AI solution that further digitizes statement collection, significantly streamlining the insurance claims process and customer experience.
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Merkle Launches Global Messaging Solution
4/8/2024
Merkle, dentsu's leading technology-enabled, data-driven customer experience management (CXM) company, announced the launch of Intelligent Messaging, its end-to-end messaging solution, to create unified brand experiences across touchpoints and channels by blending AI assistance and human interaction.
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Veeva Vault CRM Now Available For All New Customers
4/1/2024
Veeva Systems (NYSE: VEEV) today announced that multiple early adopters are live on Vault CRM, which is now the go-forward solution for all new customers
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net+ Partners With Plume To Provide Premier Business Solutions And Seamless Customer Experience To SMBs In Switzerland
3/20/2024
net+, the number one service provider in western Switzerland, has launched a new small business service: "WIFIBusiness" by net+ powered by Plume WorkPass®.
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LivePerson And Infinity Partner To Help Brands Better Personalize Digital Experiences Through The Power Of Conversational Intelligence
3/13/2024
LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, and Infinity, the award-winning call analytics platform, today announced a partnership to help brands better personalize digital experiences through the power of conversational data and intelligence.
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EZLynx Enhances CRM Solution With New Modern User Interface
3/12/2024
EZLynx, an Applied company, today announced its latest insurance CRM innovation.
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Major European Rail Operator Selects 3CLogic's Hybrid Cloud Conversational AI And Contact Center Solution
3/12/2024
3CLogic, the leading Conversational AI and Contact Center solution for ServiceNow®, today announced the expansion of its solution at a major European railway company.
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Dr. Pfleger Arzneimittel Scales Digital Customer Engagement With Veeva Commercial Cloud
2/27/2024
Veeva Systems (NYSE: VEEV ) today announced that mid-sized pharmaceutical company Dr. Pfleger Arzneimittel GmbH, based in Bamberg, Germany, has chosen the Veeva Commercial Cloud , including Veeva CRM (customer relationship management) and Veeva CLM Mobile (closed-loop marketing), as well as Veeva OpenData.
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Accelecom Launches Contact Center As A Service (CCaaS) To Revolutionize Customer Experience
2/27/2024
Accelecom, a leading provider of next-generation fiber and cloud-based communication solutions announced today the launch of its latest offering, Contact Center as a Service (CCaaS).