Current Headlines

31. Aprecomm Accelerates Beyond 50 Service Provider Customers With Further Expansion In Latin America 7/16/2025

    Today, Aprecomm, the intuitive, self-healing network and customer experience platform provider, announced that it has surpassed a significant milestone of 50 customers, adding Latin American managed service providers BCD, IABOT, and Ingenio Networks to its rapidly growing global customer base.

32. Vonage Partners With AWS To Unveil AI Voice Agent Integration 7/15/2025

    Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has announced a new collaboration with Amazon Web Services (AWS) to integrate Amazon Nova Sonic, a speech-to-speech foundation model that enables more human-like voice conversations, with the Vonage Voice API.

33. Intermedia Debuts AI Supervisor Assist To Help Contact Centers Improve Performance In Real Time 7/10/2025

    Intermedia Cloud Communications, a leading provider of intelligent cloud communications, collaboration, and customer engagement solutions to over 150,000 global customers and a network of 7,500+ partners, today, announced the launch of AI Supervisor Assist - a powerful new capability designed to help contact center leaders act in real time, while calls are still in progress.

34. Ultatel Empowers Businesses With Intelligent Voice AI Agent For Task Automation Across Departments 7/1/2025

    Businesses are increasingly looking to conversational AI to enhance their operations and deliver more personalized customer experiences.

35. Careington Implements Cognigy's Voice AI Solution To Elevate Customer Service Capabilities 6/24/2025

    Careington International Corporation is proud to announce enhanced customer service efficiencies through its collaboration with Cognigy, a global leader in AI-driven customer service solutions.

36. W.C. Bradley Co. Unveils AI-Powered Care Center To Enhance Customer Experience And Insights 6/24/2025

    W.C. Bradley Co., the parent company of leading outdoor cooking brands Charbroil, Oklahoma Joe's, and Pit Boss has successfully launched an AI-powered platform within its Customer Care Center, reinforcing its commitment to delivering faster, smarter customer service, providing richer insight across the organization for further improvements.

37. VXI Continues To Expand Egypt Operations With New Contact Center Seats 6/19/2025

    VXI Global Solutions, a leading provider of customer experience (CX) and business process outsourcing (BPO) solutions, announced the addition of several hundred new contact center seats in its delivery center in Egypt, marking the latest period of expansion and growth at the site since its inauguration in March 2024.

38. Smarter Support, Quicker Fixes: Cognizant Partners With Google Cloud To Rethink Customer Service With AI 6/18/2025

    Cognizant (NASDAQ: CTSH), in partnership with Google Cloud, has launched Cognizant® Autonomous Customer Engagement, a new AI-led autonomous contact center solution, built to deliver hyper-personalized customer experiences across every stage of the order journey, across industries.

39. Glance Cobrowse For Microsoft Dynamics 365 Contact Center Now Available In Microsoft Appsource 6/17/2025

    Glance, a leading provider of cobrowse and visual collaboration solutions, today announced the availability of its Glance Cobrowse for Microsoft Dynamics 365 Contact Center on Microsoft AppSource, an online cloud marketplace providing tailored line-of-business solutions.

40. TTEC Expands Strategic Partnership With Zendesk To Deliver Enhanced AI-Driven Customer Experience Solutions 6/11/2025

    TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (Customer Experience) technology and services innovator, today announced the expansion of its strategic partnership with Zendesk, a pioneer in agentic AI-powered service.