Current Headlines
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Talkdesk Brings Low-Code And No-Code To Every Aspect Of The Contact Center
11/16/2022
Talkdesk, Inc., a global cloud contact center leader for customer-obsessed companies, today introduced Talkdesk Automation Designer and Talkdesk Workspace Designer, the latest additions to the Talkdesk Builder suite of low-code and no-code customization tools that enable organizations to easily develop and customize their ideal contact center.
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Tempest Launches Highly Anticipated RFP Integration With Cvent For iDSS CRM
11/15/2022
Tempest, a trusted leader in digital solutions for the destination marketing industry, has officially launched a robust integration between their iDSS Customer Relationship Management (CRM) platform and Cvent, a market-leading meetings, events and hospitality technology provider.
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Rentokil Initial Embarks On Global Digital Customer Experience (CX) Project With Sabio Group
11/15/2022
Rentokil Initial plc has embarked on a major digital transformation project that will modernize its contact center operations and technology infrastructure in 18 countries.
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HubSpot Announces General Availability Of WhatsApp Integration To Help Customers Form Deep Connections
11/15/2022
HubSpot, the customer relationship management (CRM) platform for scaling companies, announced today that its native integration for WhatsApp is now available to all Marketing Hub and Service Hub customers at the Professional tier and above.
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Assembled Joins Forces With Zoom To Empower Contact Center Users With Intelligent Workforce Management
11/9/2022
Today, Assembled announced its collaboration with Zoom Video Communications, Inc., an industry-leading provider of cloud contact center solutions.
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Simplr Introduces The EngageNow Suite To Eliminate The Customer Service BPO
11/9/2022
Simplr, the leading platform built to exceed the expectations of the NOW Customer, today announced the general availability of the EngageNow Suite, a solution that combines chatbot technology and human agents through an AI-powered platform to deliver higher quality and more agile customer experiences than legacy BPOs.
- LCP Media Announces Strategic Partnership And Integration With Knock CRM 11/2/2022
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Freshworks Further Integrates Conversational AI Into CX And CRM Solutions
11/1/2022
Freshworks Inc., (NASDAQ: FRSH), a software company empowering the people who power business, today announced an infusion of artificial intelligence (AI) across its modern, easy-to-use customer experience solutions.
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After-Sales Service Helps Boost Customer Loyalty For Automotive Dealerships
10/31/2022
After-sales service in the fiercely competitive automotive marketplace is renowned for fickle customer loyalty.
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ResMan Expands Marketing Capabilities With New CRM, Chatbot, And Contact Center Solutions
10/31/2022
ResMan®, a leading property management SaaS platform provider, today announced the extension of the ResMan platform to include CRM, Chatbot, and Contact Center.