Current Headlines

31. VinSolutions Reveals New Capabilities To Better Personalize The Consumer Journey By Unlocking Data Potential 2/5/2020

    VinSolutions is introducing new personalization capabilities at NADA 2020 that will help dealers unlock data potential to help win customers and drive brand loyalty like never before.

32. Major Airline Selects Bright Pattern Cloud Contact Center Software 2/5/2020

    A leading airline and travel company known for innovative customer experience has recently selected Bright Pattern Contact Center software powered by AI for its omnichannel contact center platform.

33. 24-7 Intouch Buys Knoah Solutions 2/4/2020

    24-7 Intouch today announced the purchase of Knoah Solutions, a global provider of BPO (Business Process Outsourcing) and Contact Center services. online and offline channels).

34. TravelNet Solutions Announces That Meredith Lodging Has Selected TRACK All-In-One Hospitality Software To Manage Their 800+ Properties And Boutique Resorts In Oregon 12/20/2019

    TravelNet Solutions, a leading provider of integrated software and marketing solutions for the hospitality industry, has announced that Meredith Lodging has selected TRACK as their all-in-one Property Management, CRM and Contact Center property management software solution to manage their 800+ vacation rental properties and boutique resorts in Central Oregon and along the Oregon Coast.

35. CallRevu And DriveCentric CRM Announce Seamless Integration 12/20/2019

    CallRevu, automotive’s conversation intelligence expert in call data, tracking, and monitoring solutions, and DriveCentric, a leader in customer relationship management software for automotive dealers, are excited to announce a partnership, integrating CallRevu’s solutions with DriveCentric’s customer relationship management (CRM) platform to provide greater value to the market and combined customers.

36. RS Components Harnesses Confirmit Text Analytics To Drive Action 12/19/2019

    Confirmit has announced that RS Components (RS), a global multi-channel provider of industrial and electronic products and solutions, has expanded its highly successful strategic Voice of the Customer (VoC) program, underpinned by Confirmit Horizons, with the addition of the Confirmit Genius text analytics solution.

37. Agero’s AI-Powered Roadside Assistance Platform Gaining Momentum With New Client Deployments, Redefining Customer Experience For Top Brands 12/18/2019

    Agero, Inc., a leading B2B2C provider of software-enabled driver assistance services, today announced significant growth momentum driven by its next-generation roadside assistance technologies and services.

38. Decisiv Expands Its Focus On Supporting And Ensuring Customer Success 12/17/2019

    Decisiv, Inc., the industry leader in Service Relationship Management (SRM) solutions, announced today a new Customer Solutions Organization focused on driving success for users of its SRM Ecosystem.

39. Episerver Doubles Down On North American And Underserved B2B Markets With Acquisition Of Insite Software 12/16/2019

    Episerver™, the customer-centric digital experience company, has signed a definitive agreement to acquire B2B commerce leader Insite Software™.

40. Appy Pie Connect Expands Its App Directory With New Additions - Slack And Microsoft Teams 12/5/2019

    Appy Pie Connect, an intelligent automation platform designed to automate work in businesses, added two new apps - Microsoft Teams and Slack to its app directory.