Current Headlines

31. West Monroe Joins The ServiceNow Consulting And Implementation Partner Program To Transform Customer Service Operations 3/17/2025

    West Monroe, a global business and technology consulting firm, today announced it has joined the ServiceNow Consulting and Implementation Partner Program to help organizations optimize and modernize their omnichannel service experiences and contact center operations.

32. Planful Elevates Customer Service With New Innovations To Drive Even Faster Resolutions And Greater Efficiency 3/5/2025

    Planful Inc., the pioneer of financial performance management cloud software, has made strategic investments designed to enhance the customer experience and further strengthen its award-winning customer engagement.

33. Veeva CRM Pulse Improves Segmentation And Targeting With Brick-Level HCP Access Data For 21 Countries 3/4/2025

    Veeva Systems (NYSE: VEEV) today announced Veeva CRM Pulse, a data subscription that provides quarterly healthcare professional (HCP) access and multichannel engagement metrics for the life sciences industry.

34. Odine To Provide Advanced Cloud-Based Provisioning For Turkcell 3/3/2025

    Odine (BIST: ODINE), a global technology partner, has worked with Mavenir to empower Turkcell (NYSE: TKC) (BIST: TCELL) through the advanced cloud-based automation of its telecom infrastructure, utilizing Odine Orion, a comprehensive wholesale voice management platform engineered by Turkish engineers.

35. Conterra Networks Launches Omni-Channel Contact Center Solutions To Enhance Customer Engagement 2/20/2025

    Conterra Networks, a national leader in providing fiber-optic network-based infrastructure and services, is excited to announce the enhancement of our unified communications product portfolio to include a new Contact Center product, designed to meet the evolving needs of businesses seeking to improve customer interactions.

36. Teleperformance Forms Strategic Partnership With Real-Time Speech Understanding Provider Sanas As Part Of Its Growth Strategy To Accelerate AI Development And Reinvent Customer Experience 2/19/2025

    Global digital business services leader Teleperformance (TP) today announced it has formed a strategic partnership with Sanas, a pioneer in providing Real-Time Speech Understanding.

37. Leviton Launches Immersive Customer Experience Center In Nashville 2/18/2025

    Leviton, a leading manufacturer of electrical, lighting, data networks and energy management solutions that light, power and connect everyday spaces, today announced the opening of its latest Leviton LIVE customer experience center in Nashville, Tennessee.

38. BHC Global Acquires POWERCONNECT.AI, Advancing AI-Powered Customer Experience In The Utility & Energy Industry 2/18/2025

    POWERCONNECT.AI, an innovative AI Customer Experience company, has sold a majority interest to BHC Global, a leading 25-year digital innovation consultancy.

39. Revolutionizing CRM: Introducing Avid CRM With New Microsoft Outlook Embedded 2/13/2025

    Today marks a major milestone in CRM innovation with the launch of Avid CRM, a cutting-edge platform that integrates seamlessly into Microsoft Outlook, including Outlook Classic, the New Outlook, Outlook Web App, and on browsers, tablets, Macs, iPhones, and Android devices.

40. Cisco And Mistral AI Partner To Deliver On Cisco's Mission To Transform The Customer Experience With AI 2/10/2025

    Cisco (NASDAQ: CSCO), the worldwide leader in security and networking, today announced the first, jointly developed AI Agent from its strategic partnership with Mistral AI, one of Europe's leading providers of AI solutions.