Current Headlines

31. DIDWW Integrates phone.systems^™ Cloud PBX With Activecampaign CRM 3/17/2026

    DIDWW, a global telecom provider of premium-quality SIP trunking and two-way SMS services, has announced a new integration between its cutting-edge cloud PBX, phone.systems^™, and ActiveCampaign CRM.

32. ProNexis Expands AI-Powered Booking Across Contact Center Platform 3/16/2026

    ProNexis, a lead conversion platform that helps home service brands turn customer inquiries into booked appointments, announces the full-scale deployment of its AI-powered automated booking system through its strategic partnership with Connex AI.

33. Spectrum Business And RingCentral Expand Partnership With AI Contact Center And Conversation Intelligence To Transform Customer Experiences 3/11/2026

    Spectrum and RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced a significant expansion of their partnership to make RingCentral's RingCX^TM, an AI-first omnichannel contact center, and its AI Conversation Expert (ACE^TM), advanced conversation intelligence, available to Spectrum Business customers.

34. Spearfish Launches First Contextual Intelligence Platform For Contact Centers To Transform Customer Service From Cost Center To Competitive Weapon 3/10/2026

    Spearfish, the pioneering AI-first contact center contextual intelligence platform, officially launched today to address the $87B contact center market.

35. eHealth Unveils New Growth Strategy Centered On Trusted, Lifelong Customer Relationships 2/19/2026

    eHealth (NASDAQ: EHTH), a leading private online health insurance marketplace, today announced a new company vision focused on supporting Americans with trusted, lifelong guidance on their health coverage, while addressing the divergent needs of Medicare beneficiaries and those who are not yet eligible for Medicare.

36. FlashLabs Launches FlashAI 2.0: Enterprise Voice AI Platform For Human-Level AI Voice Agents And Real-Time Call Center Automation 2/18/2026

    FlashLabs today announced the official launch of FlashAI 2.0, a next-generation enterprise voice AI platform built to power human-level AI voice agents for customer experience, sales automation, and contact center operations.

37. Yello Launches Linkedin CRM Connect Integration To Boost Efficiency For Recruiters 2/17/2026

    Yello, a leading provider of early talent acquisition software solutions for campus recruiting teams, today announced its integration with LinkedIn CRM Connect.

38. Uber For Business And Mazda Team Up To Enhance Customer Experience At U.S. Dealerships 2/12/2026

    Uber for Business, Uber’s enterprise arm, today announced a collaboration with Mazda North American Operations to help its dealerships enhance the customer experience by offering courtesy rides on Uber’s platform.

39. DAMAC Group Works With Cognizant As Strategic Partner To Transform IT Operations And Elevate Customer Experience 2/10/2026
40. ANZ Launches Agentic AI-Powered CRM To Transform Business Banking 2/5/2026

    ANZ is investing in its business banking experience by deploying Salesforce's Agentforce 360 platform within its new Customer Relationship Management (CRM) tool, the first bank in the APAC region to deploy this technology at scale.