Current Headlines

31. CPaaS Will Strengthen Your Contact Center To Deliver The Best Customer Experience For Businesses 5/6/2021

    The events of 2020 have created many challenges for the customer contact (CC) industry. During the pandemic, when an unprecedented number of CC workers had to switch to a work-from-home (WFH) model—often using ad-hoc, remote workspaces—call volumes and customer requests surged.

32. Xigem Technologies To Launch ‘Out-Of-The-Box’ Version Of iAgent 5/5/2021

    Xigem Technologies Corporation (“Xigem” or the “Company”), a technology provider for the emerging remote economy, today announced the development of an “out-of-the-box” version of its iAgent customer relationship management (“CRM”) software.

33. Backstop Solutions Group Acquires CRM Asset Management Software Provider Protrak International 4/27/2021

    Backstop Solutions Group, the industry's leading cloud-based productivity suite for institutional and alternative investors, today announced the acquisition of ProTrak International, a leading provider of a client relationship management (CRM) solution tailored specifically to the needs of asset managers.

34. DVLA Chooses Wavenet To Transform Their Contact Centre And Drive Their Digital Transformation Journey 4/27/2021

    Wavenet today announced that DVLA has awarded Wavenet Limited a 5-year contract to transform Contact Centre services along with their back-office telephony.

35. Tier1 Acquires Satuit Technologies To Enhance Buy-Side CRM Capabilities 4/26/2021

    Tier1 Financial Solutions, a leading provider of client relationship management ("CRM"), AML compliance and fraud prevention solutions, has acquired Satuit Technologies, Inc., a global leader in asset management CRM software solutions.

36. ReferralMD Enhances Healthcare PRM/CRM Solution 4/20/2021

    ReferralMD, the leader in referral management and patient communications, has released the latest version of its Provider Relationship Management (PRM) solution, or Customer Relationship Management (CRM) solution designed for healthcare.

37. Conquer Launches New Revenue Engagement Solution For Modern Sales And Service Teams 3/26/2021

    Conquer (formerly DialSource) is proud to announce the launch of its fully transformed revenue engagement solution, built for the needs of modern revenue teams.

38. Optimove Combines Realtime Segmentation With Predictive And Historical Data For Hyper-Personalized CRM 3/26/2021

    Optimove, the leader in CRM Marketing, today announced the launch of its new realtime segmentation capabilities, which combined with the existing next-gen AI-driven CRM journey orchestration technology, provides brands with unmatched customer analysis, segmentation, and communication power.

39. AVOXI Integrates ZenDesk, HubSpot, FreshDesk And ServiceNow Into Its Cloud Communications Platform 3/19/2021

    AVOXI, a global Communications Platform as a Service (CPaaS), expands its portfolio of integrated CRMs, to meet increasing enterprise customer need for transparent and automated presentation of customer conversations.

40. KPRS Selects Cosential CRM For Improved Teamwork, Efficiency In The Construction Sales Process 3/15/2021

    Cosential, the leading customer relationship management (CRM) software provider for architecture, engineering and construction (AEC) businesses, today announced that KPRS, a major full-service general construction company, has selected its industry-leading CRM solutions.