Current Headlines

31. Cresta Unveils Four Products At Cresta Wave To Unleash The Potential Of Human And AI Agents 11/13/2025

    Cresta, the leading customer experience AI platform for human and AI agents, unveiled four major innovations at its first annual customer conference, Cresta Wave, that will define the future of the customer experience center.

32. Kyndryl Launches New Agentic AI Services To Support Agentic-Driven Workforce Strategy Development And Customer Experience 11/13/2025

    Kyndryl, a leading provider of mission-critical enterprise technology services, today unveiled new advisory and implementation services to guide organizations in change management to scale agentic AI for business outcomes.

33. Clear C2 Releases Major New Mobile App Enhancements For Its C2CRM Software 11/10/2025

    Clear C2, Inc. (Clear C2) announced today that new mobile app enhancements for its C2CRM software are now available for its customers to use.

34. Tata Communications And NiCE Are Collaborating To Transform Global Contact Centers With AI-Powered Customer Engagement 11/4/2025

    Tata Communications today announced a strategic partnership with NiCE to revolutionize enterprise contact center operations.

35. Optimove And Hybrid Interaction Double Down On Their Collaboration To Deliver Faster CRM Impact For Operators 10/30/2025

    Optimove, the creator of Positionless Marketing and the #1 Player Engagement Solution for iGaming and sports betting operators, and Hybrid Interaction, the iGaming CRM and Gamification agency providing expert managed services to operators, announced an expanded collaboration designed to accelerate CRM impact for sportsbooks and casinos.

36. Wealthbox Announces Launch Of AI Notetaker 10/30/2025

    Wealthbox, the highest-rated CRM software for financial advisors, today announces its AI Notetaker is now available, following a successful pilot program.

37. ComputerTalk's Ice Contact Center Achieves Unify Integration Model Certification For Microsoft Teams Phone Extensibility 10/22/2025

    ComputerTalk, a leading provider of customer experience solutions, announced that its ice Contact Center solution has been Certified for Microsoft Teams Phone extensibility through the Unify Integration model.

38. Movate And Reef.ai Partner To Empower Enterprises With AI-Powered Churn Prediction And Retention Solutions 10/14/2025

    Movate, a global leader in digital technology and customer experience (CX) services, announced a strategic partnership with Reef.ai, a predictive revenue intelligence platform, built to accelerate Net Revenue Retention (NRR) growth.

39. Zoom Partners With Oracle To Help Enterprises Scale Customer Engagement 10/13/2025

    Zoom Communications, Inc. (NASDAQ: ZM) announced a strategic go-to-market (GTM) partnership with Oracle designed to help organizations transform the experience they deliver to customers through faster resolutions, streamlined omnichannel interactions, and intelligent self-service.

40. Cisco Unveils Advanced AI-Powered Webex Contact Center Solutions And Industry Integrations 10/3/2025

    Cisco (NASDAQ: CSCO) today announced enhancements to the Webex Customer Experience portfolio, including a new AI-powered tool for supervisors launching in early 2026 to unify quality management across the contact center.