Current Headlines
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Innervate Unveils Next Generation Of Industry's First Enterprise-Grade Generative AI Solution For Customer Experiences
10/31/2023
Innervate, the dynamic customer experience company, today announced a powerful next generation of its industry-first AI-powered Digital Asset Management (DAM) solution.
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Deltapath Revolutionizes Customer Experience In Cooperation With Zendesk, Inc
10/18/2023
Deltapath, a pioneering Unified Communications (UC) company, proudly announces the launch of its Deltapath Talk solution, designed to upgrade the user and customer experience within Zendesk.
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MPACT Strategic Consulting Modernizes With Unanet GovCon ERP And CRM As Company Prepares For New Growth
10/18/2023
Unanet, the leading provider of project-based ERP and CRM for government contractors (GovCons), today announced that MPACT Strategic Consulting has selected Unanet's ERP GovCon and CRM solutions to provide the insight into operations and customer data it needs to make key decisions to fuel growth and attract new business.
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Invoca Launches Game-Changing Conversation Intelligence AI Innovations To Transform Digital Marketing And Contact Centers
10/17/2023
Invoca, a recognized leader in Conversation Intelligence AI for marketing and sales, today announced enhancements to its award-winning Signal AI suite, and introduced Signal AI Studio, a transformative new solution that empowers businesses to quickly create custom AI models that automatically unlock breakthrough insights from phone conversations.
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Cendyn Doubles Down On The Future Of CRM With Strategic Acquisition Of PUSHTech
10/10/2023
Cendyn, a catalyst for digital transformation in the hospitality industry, is thrilled to announce its strategic acquisition of PUSHTech, a pioneering force in hotel Customer Relationship Management (CRM) services and marketing automation technology.
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Trella Health Announces Release Of Marketscape CRM For Home Medical Equipment And Infusion Organizations
10/3/2023
Trella Health, the leader in HME and Infusion growth and productivity solutions, announces the release of its new integrated Marketscape CRM for HME and Infusion organizations.
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NovelVox Teams Up with Zoom To Drive A True Integrated Contact Center Experience For Healthcare, Credit Unions, Banking & Insurance
10/3/2023
NovelVox, a contact center experience optimization company, today announced that they have joined forces with Zoom Video Communications, Inc. to unify the Zoom Contact Center experience with industry-optimized agent desktop integrations.
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Contact Center Technologies Hold Key To Customer Experience (CX) Improvements
10/2/2023
The Northridge Group, a leading contact center operations and Customer Experience (CX) consulting firm, proudly announces its partnership with RISE Technology Advisors to help large, complex enterprise-sized organizations improve customer engagement through the identification and implementation of smarter, more effective, and efficient contact center solutions that harmonize people, process, and technology.
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Cyclotron Announces New Initiative To Help Retail-Based Organizations Improve Employee And Customer Experiences With M365-Based Solutions
9/22/2023
Too often, frontline retail workers tasked with managing day-to-day operations and tending to the needs of customers are underserved when it comes to having the tools and information they need to do their jobs.
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Kore.ai Launches Intelligent Virtual Assistants For Zoom Contact Center
9/20/2023
Kore.ai, one of the world's leading enterprise conversational and generative AI platform and solutions provider, today announced the integration of its Experience Optimization (XO) Platform with Zoom Contact Center.