Current Headlines

31. Glia Introduces Latest AI Innovations, Including Glia Quality Analyst(GPT) 12/18/2024

    Glia, the leader in customer interaction technology, has extended the powerful capabilities of its Responsible AI platform, which includes the launch of Quality AnalystGPT, an advanced AI-powered tool designed to analyze customer interactions.

32. Wyze Labs Expands AI Capabilities With LiveX AI, Achieving Industry-Leading Customer Service Excellence 12/17/2024

    Wyze Labs, a leader in innovative smart home technology, continues to achieve groundbreaking results through its partnership with LiveX AI, an innovator in advanced multimodal AI Agents for web, phone, and app. Over the past three months, Wyze has realized seven-figure savings while revolutionizing its self-service capabilities.

33. 360 Broadband And GOCare Collaborate To Deliver Exceptional Digital Customer Experiences 12/17/2024

    GOCare, a leading SaaS provider of digital experience software, announced today that 360 Broadband is upleveling its CX management with GOCare's solution. 360 Broadband is focused on delivering an exceptional customer experience over an advanced network to its growing subscriber base in Oklahoma and Texas.

34. Wix Releases AI Feature For Businesses To Engage With Their Customers Online 12/11/2024

    Wix.com Ltd. the leading SaaS website builder platform globally1, today announced the launch of the AI Site-Chat - designed to serve as a virtual agent for customers.

35. Lyte Fiber Chooses GOCare And Dialpad To Transform Customer Experience 12/11/2024

    GOCare, a leading SaaS provider of digital experience software, announced today that Lyte Fiber, a fiber-focused internet service provider based in Texas, has selected GOCare's and Dialpad's integrated digital experience and UCaaS platforms to elevate its customer experience strategy.

36. Wealthbox Selected By Steward Partners For Enterprise CRM 12/10/2024

    Wealthbox, the highest-rated CRM software for financial advisors, today announces a new enterprise CRM agreement with Steward Partners, an independent wealth management firm managing over $38 billion in assets.

37. HeartCore Announces New Digital Customer Experience Initiatives And Cross-Selling Efforts 12/9/2024

    HeartCore Enterprises, Inc. (“HeartCore” or “the Company”), a leading enterprise software and data consulting services company based in Tokyo, announced a series of strategic initiatives designed to elevate the customer experience, enhance the value offered to current HeartCore CMS clients, and promote cross-selling opportunities.

38. Veeva Announces AI In Vault CRM 12/6/2024

    Veeva Systems (NYSE: VEEV) today announced Vault CRM Bot and Vault CRM Voice Control, two new GenAI capabilities in Vault CRM . Highlighted at Veeva Commercial Summit Europe, CRM Bot & Voice Control joins a slew of new innovations coming to Vault CRM next year.

39. OnviSource And TForge Form Joint Venture To Transform Contact Centers Into Intelligent Contact Centers Using AI-Driven Analytics, Automation And Communications Solutions 11/21/2024

    OnviSource, a leading provider of Intelligent Transformation solutions with innovative AI-driven analytics and automation capabilities, announced today its joint venture and strategic partnership with TForge, a premier provider of performance-enhancing technology and conversational AI for contact centers, serving almost 400 clients and over 35,000 agents.

40. Financial Advisors Launch Advisor CRM, An All-In-One Solution For RIA Firms 11/20/2024

    Today, Ryan Borer and Leibel Sternbach, advisors with extensive industry experience, along with Bruce Ferguson, a seasoned technology leader, announced the launch of Advisor CRM, an all-in-one CRM platform designed exclusively for registered investment advisors (RIAs).