Current Headlines

31. Cresta Launches Agent Operations Center To Manage The Human-AI Hybrid Workforce For The Customer Experience 12/9/2025

    Cresta, the leading customer experience AI platform for human and AI agents, launched the Agent Operations Center, a first-of-its-kind unified command hub for all conversations in the contact center – both human and AI-led.

32. Clarins Launches Its Mobile App To Elevate Its Customer Relationship, In Partnership With Merkle 12/9/2025

    Clarins, the iconic family-owned global cosmetics group has launched its mobile app in partnership with long-standing digital partner Merkle, marking a new step forward in its direct-to-consumer acceleration.

33. Asurion To Acquire Domestic & General, Establishing A Global Leader In Technology And Appliance Care Committed To Excellence In Customer Service 12/2/2025

    Asurion, a global leader in technology care, support, and protection, today announced it has reached a definitive agreement to acquire Domestic & General, one of the largest appliance care providers across the UK and Europe.

34. 3CLogic Revolutionizes Voice-Enabled Customer Service With ServiceNow 12/2/2025

    3CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow, the AI platform for business transformation, today announced a new partnership that will leverage 3CLogic's robust Communication Platform as a Service (CPaaS), and Contact Center as a Service (CCaaS) infrastructure to complement ServiceNow's AI Experience, specifically AI Voice Agents.

35. Unanet Announces First International Expansion With Construction CRM Now Available In The U.K. 11/24/2025

    Unanet, the leader in AI-first ERP and growth software for project-based businesses, today announced its award-winning CRM solution for construction companies is now available in the United Kingdom, marking the company's first international expansion and a major step in its international growth strategy.

36. Kroger Evolves eCommerce Offerings To Improve The Customer Experience, Drive Profitable Sales Growth 11/18/2025

    The Kroger Co. (NYSE: KR) today announced updates to its eCommerce plan, resulting in a differentiated and simplified customer experience, new households shopping at Kroger, and immediate eCommerce profitability improvements.

37. Vida Raises $4M Series A To Accelerate AI Voice Innovation And Expand Leadership Team 11/13/2025

    Vida, the leading AI phone agent operating system for enterprises, today announced the close of its $4 million Series A funding round led by Trammell Venture Partners (TVP) with participation from Timechain and others.

38. Cresta Unveils Four Products At Cresta Wave To Unleash The Potential Of Human And AI Agents 11/13/2025

    Cresta, the leading customer experience AI platform for human and AI agents, unveiled four major innovations at its first annual customer conference, Cresta Wave, that will define the future of the customer experience center.

39. Kyndryl Launches New Agentic AI Services To Support Agentic-Driven Workforce Strategy Development And Customer Experience 11/13/2025

    Kyndryl, a leading provider of mission-critical enterprise technology services, today unveiled new advisory and implementation services to guide organizations in change management to scale agentic AI for business outcomes.

40. Tata Communications And NiCE Are Collaborating To Transform Global Contact Centers With AI-Powered Customer Engagement 11/4/2025

    Tata Communications today announced a strategic partnership with NiCE to revolutionize enterprise contact center operations.