Current Headlines

  1. Talkdesk Propels Palmer Johnson Power Systems Customer Service With Cloud Contact Center Innovations 6/16/2020

    Talkdesk, Inc., the cloud contact center for innovative enterprises, today announced Palmer Johnson Power Systems selected Talkdesk CX Cloud, an end-to-end solution on a single platform, to propel its customer service operations forward.

  2. ACMA Launches First CRM Designed Exclusively For Medical Affairs/MSLs In The Life Sciences Industry 6/5/2020

    The Accreditation Council for Medical Affairs (ACMA) today announced the public availability of its medical CRM, ACMA Engage™.

  3. Mavenir’s Omnichannel Mobile Business Contact Solution Introduces Mobile Customer Service Experience Capabilities 6/4/2020

    Mavenir, the industry’s only end-to-end, cloud-native Network Software Provider and a leader in messaging and voice services, today announced the introduction of advanced new features in Mobile Business Contact—its cloud-hosted, contact center as-a-service (CCaaS) solution—to enhance the mobility of subject matter experts and customer service representatives.

  4. Dynamic Fitness Announces Adoption Of Health Club CRM Technology Solution VFPnext™ 6/4/2020

    After conducting an exhaustive review of the fitness industry's leading CRM, marketing, and sales platforms, the multi-unit Houston, Texas-based fitness chain Dynamic Fitness announced they are launching VFPnext™ as their new technology platform.

  5. LemonadeLXP Enhances Digital Transformation Tool, Helps FI Call Centers Reduce Handling Times 6/3/2020

    LemonadeLXP, the all-in-one learning experience platform for financial institutions, has enhanced its digital adoption platform, Digital Academy.

  6. BAC Credomatic Customer Experience Programs Go Live On Medallia 6/3/2020

    Medallia, Inc., the global leader in experience management today announced BAC Credomatic, the leading financial group in Central America, with operations in Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica and Panama, and who belongs to Colombian Financial Services Grupo Aval, has successfully launched its customer experience programs leveraging Medallia.

  7. AirDroid Business Introduces Remote Support For Business To Empower Customer Service Teams 6/3/2020

    Sand Studio, a mobile device management (MDM) solution provider, today announced the release of a brand new remote support solution for business users, enabling a new and efficient way for customer support staff to solve both software and hardware issues using one unified application.

  8. Stella Connect Releases Remote CX Toolkit 6/3/2020

    Stella Connect, a disruptive provider of SaaS contact center Quality Assurance and Performance Management solutions, has recently released its Remote CX Toolkit.

  9. On Makes Leap To Talkdesk Cloud Solutions For Customer Service Acceleration In The Sports Industry 6/2/2020

    Talkdesk, Inc., the cloud contact center for innovative enterprises, today announced On selected Talkdesk to propel its customer service operations ahead.

  10. SurveyMonkey Accelerates Position In Customer Experience (CX) Market 6/2/2020

    SurveyMonkey (Nasdaq: SVMK) today announced it is uniting its CX Solutions under the banner of the GetFeedback Suite to accelerate its CX strategy.