Current Headlines

  1. Accenture Invests In Netomi To Accelerate Enterprise Adoption Of Agentic AI For Customer Experience 4/30/2026

    Accenture has made an investment, through Accenture Ventures, in Netomi, a leading customer experience AI platform company.

  2. OnviSource Launches OmVista Engage™ - A Closed-Loop, Conversational AI Learning Platform For Real-Time Workforce Performance And Outcome Optimization 4/15/2026

    OnviSource, a leader in Un-Tooling AI and offering contact center AI solutions as orchestrated and learning virtual teammates that augment workforce performance, today announced the launch of OmVista Engage™, a next-generation AI platform designed to transform how contact centers and enterprises improve workforce performance, customer experience, and operational outcomes during customer interactions - not after the fact.

  3. Axtria Acquires Conexus Solutions, Uniting Agentic AI And CRM Mastery To Redefine Life Sciences Commercialization 4/15/2026

    Axtria Inc., a global leader in AI-first data analytics solutions for the life sciences industry, today announced the acquisition of Conexus Solutions, a premier life sciences technology and managed services partner specializing in CRM transformation across the Veeva and Salesforce ecosystems.

  4. Work Truck Solutions® Announces Strategic Acquisition Of Arcadium Technologies 4/14/2026

    Work Truck Solutions®, a leading software provider for the commercial vehicle industry, today announced that the company has acquired Arcadium Technologies, the premier provider in Customer Relationship Management (CRM), vehicle inventory and sales management tools for heavy-duty truck, trailer and equipment dealers.

  5. Utilities Achieve Large-Scale Customer Engagement And Results With Oracle 4/13/2026

    Oracle Customer Edge Summit -- The AI-powered Oracle Utilities Opower platform continues to be the industry standard utilities rely on to navigate mounting industry pressures and maintain grid reliability while improving customer service.

  6. GOCare And SCTelcom Partner To Elevate Customer Experience 4/9/2026

    GOCare, a leading SaaS provider of digital customer experience solutions for broadband service providers (BSPs), today announced a new partnership with SCTelcom, a rural telecommunications cooperative serving members in Kansas and Oklahoma and dedicated to providing best-in-class customer experiences.

  7. Reinvent Telecom Introduces MyCloud AI Receptionist To Help Partners Automate Customer Interactions & Capture Every Call Opportunity 4/8/2026

    Reinvent Telecom, a private-label platform provider empowering partners with cloud communications and technology solutions, announced today the release of MyCloud AI Receptionist, a cloud-based, always-on virtual receptionist designed to ensure every inbound business call is answered instantly and consistently, to its community of reseller partners.

  8. Caylent Acquires Pronetx To Deliver AWS Native Customer Engagement And Agentic CX 4/7/2026

    Caylent, an Amazon Web Services (AWS) Premier Tier Services Partner, today announced it has acquired Pronetx, a customer experience transformation firm with deep specialization in Amazon Connect and AWS native omnichannel solutions.

  9. Broot.ai Chooses Vonage To Power Its CRM Platform To Redefine Sales And Marketing Engagement 4/2/2026

    Vonage, a part of Ericsson (NASDAQ: ERIC), has announced that Broot.ai, an India-based, AI-powered contact management and enrichment platform designed for B2B sales, marketing, and event professionals, is leveraging Vonage APIs to transform how sales and marketing teams connect with people worldwide.

  10. Lightfield Launches One-Hour CRM Migration Agent, Enabling Startups To Replace HubSpot With An AI-Native CRM In Under 60 Minutes 3/25/2026

    Lightfield, the AI-native CRM built for high-growth companies, today announced the launch of its automated migration agent, enabling companies to move all of their CRM records onto Lightfield in as little as one hour.