Current Headlines

  1. Pipeliner Becomes First CRM To Embed Full Key Account Management Capabilities Into Core Platform 8/10/2021

    Pipeliner CRM, the leading sales enablement tool and CRM software, today announced that full key account management capabilities will be embedded into their core platform.

  2. Omnicom's Credera Launches Amazon Center Of Excellence To Innovate And Transform The Digital Customer Experience 8/5/2021

    Credera, a global boutique consulting firm focused on strategy, transformation, data, and technology, today announced the launch of a new Amazon Center of Excellence to serve clients with innovative solutions at the intersection of digital transformation and digital customer experience.

  3. Amdocs Extends Agreement With Vodafone Spain To Modernize Its Customer Relationship Management Platform 8/4/2021

     Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, today announced that it has expanded its agreement with Vodafone Spain to modernize its Customer Relationship Management (CRM) system, and maximize the benefits and return-on-investment from Vodafone’s specialized, uniquely tailored customer management solution.

  4. Total Expert Expands Platform Capabilities To Modernize The Customer Experience For Banks And Lenders 7/29/2021

    Total Expert, the CRM and customer engagement platform purpose-built for the financial services industry, today released an expanded platform, complete with powerful integrations and innovative product updates within Total Expert.

  5. EasySend Partners With PSCU To Swiftly Digitize And Enhance Customer Experience 7/28/2021

    EasySend, a no-code platform for building and optimizing digital customer journeys, announced a partnership with PSCU, the United States' premier payments credit union service organization (CUSO). The partnership will integrate EasySend's platform into PSCU's back-end systems, helping to export and import data.

  6. SEI Expands Technology Offering With Wealthbox 7/28/2021

    SEI (NASDAQ: SEIC) today announced a strategic partnership and technology integration with Wealthbox, a client relationship management (CRM) software service designed specifically for financial advisors.

  7. Wings Financial Delivers Personalized And Secure Customer Experiences With Nuance AI Solutions 7/28/2021

    Nuance® Communications, Inc. (NASDAQ: NUAN) today announced that Wings Financial Credit Union, Minnesota's largest credit union and one of the top credit unions nationally, has deployed Nuance's Intelligent Engagement platform and Gatekeeper voice biometrics solution to provide their members with superior personalized, secure experiences.

  8. Novelvox, The Genesys Premium Partner, Introduces Banking, Credit Union, Insurance And Healthcare Agent Accelerators, CTI Connectors And Wallboards On Genesys App Foundry 7/27/2021

    NovelVox's integrated and unified solutions for Genesys users are designed to improve business efficiency and enhance customer experience. 

  9. 3CLogic And ScreenMeet Announce Strategic Partnership To Enhance ServiceNow’s Omnichannel Capabilities 7/22/2021

    3CLogic, the leading voice-enabling and cloud contact center solution for ServiceNow, today announced a new strategic partnership with ScreenMeet, the only cloud-native, in-platform, remote support solution seamlessly integrated with ServiceNow. Designed to complement ServiceNow’s existing self-service and digital channels, the collaboration between two leading ISVs and ServiceNow Technology Partners will combine their respective communication offerings across voice, SMS, video, cobrowsing, and screen-sharing to extend ServiceNow’s omnichannel customer support capabilities.

  10. Armanino Introduces DataVue To Help Clients Digitally Transform Their Products, Services And Customer Interactions For The Future 7/21/2021

    Armanino LLP today announced a specialized focus on digital transformation with DataVueTM, a methodology for helping companies tackle the full spectrum of digital transformation.