Current Headlines
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EZLynx Enhances CRM Solution With New Modern User Interface
3/12/2024
EZLynx, an Applied company, today announced its latest insurance CRM innovation.
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Major European Rail Operator Selects 3CLogic's Hybrid Cloud Conversational AI And Contact Center Solution
3/12/2024
3CLogic, the leading Conversational AI and Contact Center solution for ServiceNow®, today announced the expansion of its solution at a major European railway company.
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8x8 Launches 8x8 Engage To Bridge Customer Experience Journey Gaps Across An Organization
2/29/2024
8x8, Inc. a leading integrated cloud contact center and unified communications platform provider, today announced the availability of 8x8 Engage, an AI-powered, tailored solution that enables cross-organization customer engagement for enhanced customer experiences, fostering loyalty and driving business success.
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Dr. Pfleger Arzneimittel Scales Digital Customer Engagement With Veeva Commercial Cloud
2/27/2024
Veeva Systems (NYSE: VEEV ) today announced that mid-sized pharmaceutical company Dr. Pfleger Arzneimittel GmbH, based in Bamberg, Germany, has chosen the Veeva Commercial Cloud , including Veeva CRM (customer relationship management) and Veeva CLM Mobile (closed-loop marketing), as well as Veeva OpenData.
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Accelecom Launches Contact Center As A Service (CCaaS) To Revolutionize Customer Experience
2/27/2024
Accelecom, a leading provider of next-generation fiber and cloud-based communication solutions announced today the launch of its latest offering, Contact Center as a Service (CCaaS).
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OneCloud CX™ Brings Powerful AI Features To Omnichannel Contact Center Solutions
2/14/2024
OneCloud®, a leading provider of cloud-based solutions, is enhancing the services they provide with OneCloud CX™, an innovative, AI-driven, comprehensive Customer Experience Platform designed to revolutionize how businesses interact with their customers.
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Admiral Selects Google Cloud To Accelerate Innovative Customer Experiences
2/14/2024
Admiral, a leading financial services company in the UK and part of the Admiral Group, has selected Google Cloud as a strategic cloud partner.
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Brevo Launches Customer Data Platform, Enhanced AI Features And Mobile Push Notifications
2/13/2024
Brevo, a leading provider of Customer Relationship Management (CRM) solutions, announces the launch of Brevo Customer Data Platform (CDP) and mobile push following the recent acquisitions of WonderPush and Octolis, demonstrating its capacity to quickly integrate new stacks within its solution.
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Anywhere365® Elevates Customer Experience With Intelligent AI Assistant Through Acquisition Of Deepdesk
2/13/2024
Anywhere365®, a global leader in Enterprise Dialogue Management software and a pioneer in customer service technology, today announced the acquisition of Deepdesk BV ("Deepdesk"), a leading provider of AI Assistant technology.
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Southern Cross Credit Union Boosts Customer Engagement With Vonage Fusion
2/7/2024
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has been chosen by Southern Cross Credit Union (SCCU), a community-based organization committed to its purpose of supporting customers through their financial life stages.