Current Headlines

  1. Assembled Joins Forces With Zoom To Empower Contact Center Users With Intelligent Workforce Management 11/9/2022

    Today, Assembled announced its collaboration with Zoom Video Communications, Inc., an industry-leading provider of cloud contact center solutions.

  2. Simplr Introduces The EngageNow Suite To Eliminate The Customer Service BPO 11/9/2022

    Simplr, the leading platform built to exceed the expectations of the NOW Customer, today announced the general availability of the EngageNow Suite, a solution that combines chatbot technology and human agents through an AI-powered platform to deliver higher quality and more agile customer experiences than legacy BPOs.

  3. Twilio Expands Customer Engagement Platform To Strengthen Digital Businesses In Face Of Macroeconomic Headwinds 11/2/2022

    SIGNAL 2022 -- Today at SIGNAL 2022, Twilio the Customer Engagement Platform (CEP) that drives real-time, personalized experiences for today’s leading brands, announced a lineup of products and enhancements designed to equip businesses with the technology they need to build profitable, long-term, direct relationships with customers - an imperative in this economic moment.

  4. RingCentral Selected By Healius To Transform Telephony And Contact Center Platform Australia-Wide 11/2/2022

    Healius Limited (Healius) one of Australia’s leading healthcare companies, has selected RingCentral, Inc. to deploy an integrated unified communications as a service (UCaaS) and contact center as a service (CCaaS) solution.

  5. LCP Media Announces Strategic Partnership And Integration With Knock CRM 11/2/2022
  6. Freshworks Further Integrates Conversational AI Into CX And CRM Solutions 11/1/2022

    Freshworks Inc., (NASDAQ: FRSH), a software company empowering the people who power business, today announced an infusion of artificial intelligence (AI) across its modern, easy-to-use customer experience solutions.

  7. After-Sales Service Helps Boost Customer Loyalty For Automotive Dealerships 10/31/2022

    After-sales service in the fiercely competitive automotive marketplace is renowned for fickle customer loyalty.

  8. ResMan Expands Marketing Capabilities With New CRM, Chatbot, And Contact Center Solutions 10/31/2022

    ResMan®, a leading property management SaaS platform provider, today announced the extension of the ResMan platform to include CRM, Chatbot, and Contact Center.

  9. Webex By Cisco Enhances Customer Experiences For The Digital Era 10/26/2022
  10. Veeva Introduces Veeva Vault CRM For Medtech 10/24/2022

    Veeva Systems (NYSE: VEEV ) today announced Veeva Vault CRM for Medtech a unified customer relationship management (CRM) and content management application built for medtech sales teams, key account managers and medical professionals.