Current Headlines

  1. Vonage Expands Collaboration With Microsoft And Now Integrates With Microsoft Dynamics 365 8/18/2020

    Vonage,a global leader in cloud communications helping businesses accelerate their digital transformation, has announced that it will expand its Vonage Contact Center offering to include seamless integration with Microsoft Dynamics 365.

  2. Mobile Native CRM System Contact Mapping Announces Free Version And Enhanced Premium Offering 8/6/2020

    The amazingly easy to use yet extremely powerful mobile native contact relationship management system, Contact Mapping, are launching a free version of the app alongside a new premium offering and other updates to this popular service today.

  3. Saggezza Launches Salesforce Practice To Help Clients Maximize CRM Investment ROI 8/5/2020

    Saggezza, a global technology solutions provider and consulting firm, today announced the launch of its Salesforce Practice.

  4. TTEC Signs Agreement To Acquire VoiceFoundry, Setting The Foundation For Significant Future Growth With Amazon Connect 8/5/2020

    TTEC Holdings, Inc. (NASDAQ: TTEC) a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands, announced today that it agreed to acquire VoiceFoundry, a global partner of Amazon Web Services, creating an end-to-end CX delivery solution for Amazon Connect.

  5. Zerto Selects BillingPlatform To Power Growth Initiatives And Streamline Customer Experience Through Modernized Billing Processes 8/5/2020

    BillingPlatform, the leading global cloud-based monetization and billing solution provider, today announced that Zerto has gone live with BillingPlatform.

  6. Global E-Commerce Company Leverages 3clogic With ServiceNow To Optimize Customer Experience 8/5/2020

    3CLogic, a leading provider of cloud contact center solutions, today announced the adoption of its telephony platform integrated with ServiceNow’s Customer Service Management offering by a major e-commerce software provider.

  7. TouchBistro Acquires Loyalty And CRM Software Provider TableUp 8/5/2020

    TouchBistro today announced that it has acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry.

  8. LivePerson Announces The Conversational Cloud™, An AI-Powered Command Center For Brand-Consumer Conversations 8/4/2020

    LivePerson, Inc. (Nasdaq: LPSN), a global leader in Conversational AI, today announced its enterprise-grade Conversational Cloud, where hundreds of the world's largest brands build and run AI-powered automations over popular messaging channels such as SMS, WhatsApp, Apple Business Chat, Facebook Messenger, Google RCS, LINE, WeChat, and native messaging on brand websites and mobile apps.

  9. Glances Partners With DreamFactory To Create Internal System APIS For Use In Single Customer Views 8/3/2020

    The developers of Glances, the no-code solution that unifies multiple apps with a simplified customer view, have officially announced a partnership with the team at DreamFactory, experts in creating secure APIs without code and leading integration strategies.

  10. CallTower Launches Microsoft Teams Integration With Popular CRM Software 7/31/2020

    CallTower, a global leader in delivering cloud-based enterprise-class unified communications and collaboration solutions, announced today that CT Cloud Unite, their customer retention management and integration application, now operates with Microsoft Teams Direct Routing calling plans.