Current Headlines

  1. Cresta Launches Intelligent Omnichannel AI Agent, Delivering Seamless Customer Experience Across Voice And Digital Channels 6/9/2025

    Cresta, the leading contact center AI platform for human and AI agents, today announced new capabilities for its AI Agent solution, which can automate even the most complex conversations with an experience that sounds and feels human.

  2. Astellas Chooses Veeva Vault CRM As Global Standard 6/4/2025

    Veeva Systems (NYSE: VEEV) today announced Astellas has chosen Veeva Vault CRM globally and Veeva China CRM for China.

  3. Two Ivy League Institutions Select 3Clogic Voice AI And Contact Center Solution For ServiceNow To Transform IT Help Desks 6/3/2025

    3CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, today announced that two globally recognized academic institutions, both with extensive ServiceNow ITSM deployments, have recently selected it to overcome critical pain points within their IT service desk operations.

  4. Davies Engineering Group Replaces Inefficient Legacy System With Modern ERP And CRM From Unanet 6/2/2025

    Unanet, the leading provider of project-based enterprise resource planning (ERP) and customer relationship management (CRM) for the architecture, engineering, and construction (AEC) industry today announced that Davies Engineering Group (Davies Engineering), formerly the Cincinnati, Fort Worth, Central Pennsylvania and Indiana offices of ThermalTech Engineering, has updated its software to Unanet AE ERP and CRM.

  5. Strong Tie Insurance Forges 5-Star Customer Experience With Liberate's Multilingual Voice AI 5/27/2025

    Strong Tie Insurance Services is redefining what modern customer service looks like by deploying Liberate Voice AI, delivering seamless, 24/7 human-like experiences in both English and Spanish.

  6. Jabra Launches Engage AI Complete, The Human-Focused AI Software For Call Centers 5/22/2025

    Jabra, the world’s leading professional audio brand, today announced Jabra Engage AI Complete – a new premium tier of its call center software, Engage AI.

  7. Introducing Zuora Collections: AI-Powered Automation To Accelerate Cash Flow Through Stronger Customer Relationships 5/20/2025

    Zuora, Inc, a leading monetization platform for modern business, today introduced Zuora Collections, leveraging AI to embed collections into the full customer lifecycle and accelerate cash flow.

  8. Salesforce Engages With Takeda To Bring Cutting-Edge AI-Powered Customer Experience Platform To Life Sciences Industry 5/19/2025

    Salesforce the #1 AI CRM, today announced that Takeda has selected Salesforce Life Sciences Cloud for Customer Engagement to strengthen its involvement with healthcare professionals seamlessly.

  9. Datacor Announces Strategic Partnership With mezzeIQ To Enhance B2B Customer Experience 5/19/2025

    Datacor, Inc., a leading provider of process manufacturing, chemical distribution, and engineering simulation software, is pleased to announce a new partnership with mezzeIQ, an innovative B2B ordering and customer self-service platform.

  10. HqO Unveils CRE's First System Of Record For Customer Experience 5/15/2025

    HqO, the world’s leading real estate experience platform, announced today the launch of the industry’s first system of record for customer experience in commercial real estate—encompassing tenant engagement, operator performance, and investor value creation.