Current Headlines

  1. Cisco And Mistral AI Partner To Deliver On Cisco's Mission To Transform The Customer Experience With AI 2/10/2025

    Cisco (NASDAQ: CSCO), the worldwide leader in security and networking, today announced the first, jointly developed AI Agent from its strategic partnership with Mistral AI, one of Europe's leading providers of AI solutions.

  2. SalesMail Announces Integration With RealPage And Knock CRM, Expanding Its Multifamily Offering 1/24/2025

    SalesMail, the #1 personalized video platform in multifamily and senior living, recently announced an integration with Knock CRM, powered by RealPage, the leading global provider of AI-enabled software platforms to the real estate industry.

  3. MiaRec Unveils MiaRec IMetrics: A Revolutionary AI-Powered Solution Redefining Contact Center Analytics 1/23/2025

    MiaRec, a leading provider of AI solutions for CX and business insights, is proud to announce the launch of MiaRec Intelligent Metrics, a groundbreaking feature designed to transform how contact centers measure and analyze performance metrics.

  4. TransPerfect Expands Global Contact Center And BPO Capabilities With Acquisition Of H2A 1/23/2025

    TransPerfect, the world's largest provider of language and AI solutions for global business, today announced the acquisition of H2A, a French leader in contact center customer experience and business process outsourcing (BPO) solutions.

  5. Alvaria Teams Up With Zoom To Enhance Customer Engagement And Compliance In Contact Centers 1/23/2025

    Alvaria, a leading provider of compliance-first contact center software, announces that it has teamed up with Zoom, a global leader in communication technology, to empower contact centers with innovative tools for enhancing customer engagement and operational efficiency.

  6. Oracle AI Agents Help Sales Teams Create More Meaningful Customer Connections 1/21/2025

    Oracle CloudWorld Tour - Oracle today announced new AI agents and generative AI capabilities within Oracle Fusion Cloud Sales to help sales teams create more meaningful engagements and accelerate sales processes.

  7. Forrester Introduces Brand Experience Index To Measure The Interconnectedness Between Brand And Customer Experience 1/16/2025

    According to Forrester’s Brand And Customer Experience Together Power Growth research report, a strong brand experience (BX) and customer experience (CX) are crucial drivers to long-term revenue growth.

  8. FCCI Insurance Group Transforms Customer Experience With Glia Call Center And Digital Customer Service 1/15/2025

    Glia, the leader in customer interaction technology, and FCCI Insurance Group (FCCI) today announced that the insurance company has successfully gone live with Glia to enhance the customer and Customer Service Representative (CSR) experience while creating deeper visibility into contact center operations.

  9. TrackerRMS Debuts Premier Onboarding Solution For Recruiters 1/14/2025

    TrackerRMS, a global leader in applicant tracking systems (ATS) and customer relationship management (CRM) software for the recruitment and staffing industry, today unveiled its new Onboarding+ solution to simplify recruiting operations and enhance the job candidate experience.

  10. Propel Software Launches 'Product Spotlight' - Delivering Enriched Product Data Across Salesforce Manufacturing, Sales, And Service Clouds 1/8/2025

    Propel Software, creator of the first product value management (PVM) platform that transforms how businesses create, sell, and service products, announces the launch of Product Spotlight, enabling Salesforce customers to grow sales and improve customer relationships with streamlined access to enriched product information.