Current Headlines
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RingCentral Unveils RingCX – A Native, Intelligent Contact Center Solution
8/7/2023
RingCentral, Inc. a leading provider of AI-powered global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced the launch of RingCX, a native, intelligent contact center.
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Transforming Data Privacy: Intermedia Launches AI Transcription Redaction For Intermedia's Contact Center Solution
7/31/2023
Intermedia Cloud Communications, a leading provider of intelligent cloud communications and collaboration solutions – including voice, video, chat, contact center, email, file management, productivity applications, and more – to businesses and the partners that serve them, today announced the launch of AI Transcription Redaction, a new data privacy and security feature designed to automatically identify and redact sensitive customer information from Intermedia Contact Center voice transcriptions.
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Aesthetix CRM Announces Launch Of An Innovative AI Chat Assistant For Medical Aesthetics Practices
7/29/2023
Aesthetix CRM, a leading software solution for medical aesthetics practices, announced the launch of their pioneering AI Chat Assistant, a tool specifically engineered to streamline communications for med spas and plastic surgeons.
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Televerde Announces Expansion In Indiana With New Call Center At Indiana Women's Prison
7/26/2023
Televerde, a global revenue creation partner supporting marketing, sales, and customer success for B2B businesses worldwide, today announced the opening of a new contact center at the Indiana Women's Prison.
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Kubota Tractor Corporation Chooses 8x8 XCaaS For Enhanced Employee And Customer Communications
7/20/2023
8x8, Inc. a leading integrated cloud communications platform provider, today announced that Kubota Tractor Corporation has deployed the 8x8 XCaaS (eXperience Communications as a Service) cloud contact center and unified communications platform for increased flexibility and ease of use across the entire organization.
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eGain Teams Up With Talkdesk To Modernize Customer Service
7/20/2023
eGain Corporation (NASDAQ: EGAN ), the largest knowledge platform for customer engagement, announced a partnership with Talkdesk®, Inc., a global leader in cloud-based contact centers for businesses of all sizes, to help enterprises modernize customer service through the power of AI-infused knowledge management and rich digital capabilities.
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Followup CRM Announces Integration With Sage Intacct, Streamlining Sales And Accounting Processes For Construction Companies
7/18/2023
Followup CRM, a leading provider of customer relationship management (CRM) software, is pleased to announce its partnership with Sage, and integration with Sage Intacct, a renowned cloud-based financial management and accounting software solution.
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ABN AMRO Finds Smarter And Faster Digital Customer Experiences With NICE CXone
7/17/2023
NICE has today announced that ABN AMRO, a leading eurozone financial institution located in the Netherlands, has deployed NICE CXone to expand its digital capabilities across all touchpoints and provide a smarter, faster customer experience across the entire journey.
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IrisCX Revolutionizes Customer Service With Session Score, The True Measure Of Customer Satisfaction
7/13/2023
IrisCX, the smart video platform for virtual product selection, DIY setup, and support, today introduced Session Score, a real-time, AI-based customer satisfaction measurement tool that helps contact centers improve their service quality.
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Fusion Connect Unveils CCaaS Professional For Unparalleled Contact Center Success
7/12/2023
Fusion Connect, a leading global managed communication service provider (MCSP) and Microsoft Cloud Solution Provider (CSP), has launched CCaaS Professional, a new Contact Center as a Service (CCaaS) offering for mid-market and enterprise companies.