Current Headlines

  1. Blue Prism Announces Comprehensive New Enterprise Contact Center Offering With Amazon Connect 5/18/2021

    Blue Prism® (AIM: PRSM) today announced the availability of Blue Prism Service Assist on Amazon Web Services (AWS) – a comprehensive, no-code, intelligent automation contact center solution that combines intelligent digital workers and native AWS services so enterprises can deliver faster, more efficient, and more engaging customer experiences.

  2. Total Expert Launches Platform Capabilities To Drive Authentic Customer Relationships 5/18/2021

    Total Expert, the CRM and customer engagement platform purpose-built for the financial services industry, today launched new capabilities to help financial institutions humanize sales and marketing outreach, and build stronger, long-lasting relationships with customers.

  3. Capsule Enhances Online CRM Platform With Microsoft 365 Integration 5/14/2021

    Capsule, the online CRM, has launched an integration with Microsoft 365 (M365), enhancing its platform with a new Microsoft Outlook add-in, Calendar integration, and Single Sign-On.

  4. Text Request Launches 7 New CRM Texting Integrations 5/11/2021

    ext Request, a business texting platform, announced today new integrations with six customer relationship management (CRM) platforms — HubSpot, Mindbody, FranConnect, Pipedrive, SugarCRM, and Clio — as well as with email marketing service Constant Contact.

  5. Strengthening Companies In Their Digital Transformation: Whatfix Announces Collaboration With C-Clear Partners 5/6/2021

    Whatfix , a leading provider of digital adoption solutions ("DAS"), today announced a strategic partnership with C-Clear Partnersto have entered. The aim is to help companies in the Benelux countries accelerate their digital transformation initiatives by supporting them with the introduction of CRM platforms such as Salesforce and Microsoft Dynamics. C-Clear Partners supports companies in the design, creation and management of their customer strategy.

  6. CPaaS Will Strengthen Your Contact Center To Deliver The Best Customer Experience For Businesses 5/6/2021

    The events of 2020 have created many challenges for the customer contact (CC) industry. During the pandemic, when an unprecedented number of CC workers had to switch to a work-from-home (WFH) model—often using ad-hoc, remote workspaces—call volumes and customer requests surged.

  7. Xigem Technologies To Launch ‘Out-Of-The-Box’ Version Of iAgent 5/5/2021

    Xigem Technologies Corporation (“Xigem” or the “Company”), a technology provider for the emerging remote economy, today announced the development of an “out-of-the-box” version of its iAgent customer relationship management (“CRM”) software.

  8. Introducing Talkdesk Workspace, A Customizable Interface Designed To Enable A Better Way To Deliver Superior Customer Experiences In Contact Centers 4/27/2021

    Talkdesk, Inc., the global customer experience leader for customer-obsessed companies, today launched Talkdesk Workspace, a unified and customizable platform that brings all customer experience (CX) applications on a single screen.

  9. ON24 And Outreach Partner To Help Sales Teams Increase Customer Conversion 4/27/2021

    ON24 (NYSE: ONTF) today announced it will integrate ON24 Intelligence with Outreach, a leading sales engagement platform. The planned integration will allow joint customers to access ON24 prospect engagement data directly within the Outreach platform.

  10. Backstop Solutions Group Acquires CRM Asset Management Software Provider Protrak International 4/27/2021

    Backstop Solutions Group, the industry's leading cloud-based productivity suite for institutional and alternative investors, today announced the acquisition of ProTrak International, a leading provider of a client relationship management (CRM) solution tailored specifically to the needs of asset managers.