Current Headlines
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Five9 Announces AI Integration With Salesforce For A Unified View Of The Customer
6/5/2024
Five9, provider of the Intelligent CX Platform, today announced the next step in its collaboration with Salesforce, focused on delivering joint AI-powered solutions to improve customer experiences (CX) in the contact center.
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Multichannel Contact Center, Incept, Empowers Frontline Workers With A New Ownership Asset Through Salt Labs
6/3/2024
Salt Labs, creator of the first employee rewards and incentives platform for frontline employees, is pleased to announce its partnership with Incept, a leading multichannel contact center in Ohio.
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International Airport To Integrate 3CLogic With Deployment Of ServiceNow Customer Workflows To Optimize CX
5/30/2024
3CLogic, the leading Conversational AI and Contact Center solution for ServiceNow®, today announced its selection by a European airport and travel retail group serving millions of passengers annually.
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KUBRA Partners With Systems & Software To Transform Utility Customer Experience
5/30/2024
KUBRA and Systems & Software (S&S) proudly announce a strategic partnership that combines their respective industry strengths to elevate the utility customer experience.
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Yardi Introduces Enhanced CRM Solution For Senior Living
5/28/2024
Yardi® announces the release of RentCafe® Senior CRM IQ, a prospect-centric customer relationship management solution for senior living operators. Seamlessly integrated with key elements of the Yardi® Senior Living Suite, Senior CRM IQ provides a frictionless experience for managing senior living prospects and residents.
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Blackwater Environmental Group Upgrades To Unanet CRM
5/28/2024
Unanet, the leading provider of project-based enterprise resource planning (ERP) and customer relationship management (CRM) for the government contracting (GovCon) industry, today announced that Blackwater Environmental Group (Blackwater), an environmental planning services company, will replace its off-the-shelf software with Unanet CRM to streamline new business development efforts and enhance strategic planning.
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Affinity Plus Elevates Member Experience With NovelVox's Advanced Contact Center Solutions For Credit Unions
5/28/2024
When members interact with a bank or a credit union contact center, they expect to receive swift and personalized responses rather than going through a repetitive and time-consuming process that validates their identity every time they connect and puts them on hold while the agent on the other hand manually searches the member records in multiple apps.
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Atento Launches AI Studio, Its Comprehensive AI Platform To Elevate The Experience And Efficiency In The Customer Relationship
5/22/2024
Atento Luxco 1 ("Atento" or the "Company"), one of the largest global providers of customer relationship management and business transformation process outsourcing (CRM) services /BTO) and industry leader in Latin America, has launched Atento AI Studio, its own Artificial Intelligence platform that elevates the customer experience and transforms the operational efficiency of companies, within an ethical, safe and private framework.
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Cognigy Unveils Advanced AI Agents For Sales And Marketing At Customer Contact Week Las Vegas
5/21/2024
Cognigy, a global leader in AI-powered customer service solutions, today announced the launch of its AI Agents for Sales and Marketing interactions.
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iCIMS Delivers Next-Generation CRM Technology With Availability Of AI-Powered iCIMS Candidate Experience Management
5/16/2024
iCIMS, a leading provider of talent acquisition technology, today announced availability of its award-winning solution, iCIMS Candidate Experience Management (CXM), at the iCIMS Next virtual user conference.