Current Headlines

  1. Verizon Expands Its Customer Experience And Contact Center Portfolio With Genesys Cloud 2/22/2021

    As contact centers are relying on digital, remote-first operations, today Verizon Business announced the addition of Genesys Cloud, as part of the company’s global customer experience and contact center offerings.

  2. SightCall Partners With Legrand Group, Provides AR-Guided Remote Customer Support Through Client Call Centers 2/17/2021

    SightCall, an augmented reality (AR)-enabled visual assistance platform, announced today it has partnered with Legrand Group, a global specialist in electrical and digital building infrastructure based in Limoges, France, with operations in more than 90 countries.

  3. NextGuest Merges With Cendyn 2/17/2021

    Today Cendyn, the leading provider of cloud software and Digital Marketing services for the hospitality industry, and NextGuest, a New York and Munich-based CRM and digital marketing leader, combine under the Cendyn brand to become the largest scalable CRM and Digital Marketing provider in the hospitality industry.

  4. NetHunt CRM Launches Sales Automation Inside Gmail 2/15/2021

    NetHunt CRM has launched expanded capabilities to help businesses accelerate their growth. The new features focus on the automation of sales, marketing, and business workflows.

  5. Pidj.co Launches With Business Text Messaging Platform For Marketing & Customer Engagement 2/11/2021

    Pidj.co, a nationwide provider of business texting services, announced its official launch and the availability of its flagship messaging, marketing and customer engagement platform, which enables businesses to use their existing business phone numbers to connect with customers instantly via automated and two-way text messages on their mobile devices.

  6. FayeBSG Releases Zendesk Integration With monday.com To Allow Sales, Project And Support Teams To Collaborate With Ease 2/2/2021

    Faye Business Systems Group, a leading global technology company and Master Zendesk Partner today announced the availability of their integration of Zendesk with monday.com.

  7. Atlantic-Pacific Processing Systems Acquires Paynomix 1/28/2021

    Atlantic-Pacific Processing Systems NV, Corp. (APPS), a fintech holding company providing technology and financial services solutions, has completed the acquisition of cloud-based software company Paynomix, LLC, making Paynomix a wholly owned subsidiary. 

  8. Uniphore Unveils Industry-First Technologies To Strengthen Both Agent And Customer Experiences In The Contact Center 1/28/2021

    Uniphore, an early leader in Conversational Service Automation (CSA), today announced the addition of its new U-Trust portfolio and U-Assist Assurance solution to its portfolio.

  9. Claravine Selected As Top Enterprise Data Governance Platform By G2 Customer Research 1/27/2021

    Claravine, the data governance platform that standardizes, governs, and connects data across teams, systems, and channels, has been ranked by users as the number one data management platform of choice in the Winter 2020 Enterprise Data Governance Grid. 

  10. 500apps Adds Finder.io, Email Finder & Verifier Software, To Infinity Suite 1/27/2021

    The makers of the world’s first all-in-one customer relationship management (CRM) solution, Agile CRM, today announced the launch of Finder.io, an email finder and verifier solution to its all-in-one apps suite, 500apps Infinity.