Current Headlines

  1. RingCentral Unveils RingCX – A Native, Intelligent Contact Center Solution 8/7/2023

    RingCentral, Inc. a leading provider of AI-powered global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced the launch of RingCX, a native, intelligent contact center.

  2. Transforming Data Privacy: Intermedia Launches AI Transcription Redaction For Intermedia's Contact Center Solution 7/31/2023

    Intermedia Cloud Communications, a leading provider of intelligent cloud communications and collaboration solutions – including voice, video, chat, contact center, email, file management, productivity applications, and more – to businesses and the partners that serve them, today announced the launch of AI Transcription Redaction, a new data privacy and security feature designed to automatically identify and redact sensitive customer information from Intermedia Contact Center voice transcriptions.

  3. Aesthetix CRM Announces Launch Of An Innovative AI Chat Assistant For Medical Aesthetics Practices 7/29/2023

    Aesthetix CRM, a leading software solution for medical aesthetics practices, announced the launch of their pioneering AI Chat Assistant, a tool specifically engineered to streamline communications for med spas and plastic surgeons.

  4. Televerde Announces Expansion In Indiana With New Call Center At Indiana Women's Prison 7/26/2023

    Televerde, a global revenue creation partner supporting marketing, sales, and customer success for B2B businesses worldwide, today announced the opening of a new contact center at the Indiana Women's Prison.

  5. Kubota Tractor Corporation Chooses 8x8 XCaaS For Enhanced Employee And Customer Communications 7/20/2023

    8x8, Inc. a leading integrated cloud communications platform provider, today announced that Kubota Tractor Corporation has deployed the 8x8 XCaaS (eXperience Communications as a Service) cloud contact center and unified communications platform for increased flexibility and ease of use across the entire organization.

  6. eGain Teams Up With Talkdesk To Modernize Customer Service 7/20/2023

    eGain Corporation (NASDAQ: EGAN ), the largest knowledge platform for customer engagement, announced a partnership with Talkdesk®, Inc., a global leader in cloud-based contact centers for businesses of all sizes, to help enterprises modernize customer service through the power of AI-infused knowledge management and rich digital capabilities.

  7. Followup CRM Announces Integration With Sage Intacct, Streamlining Sales And Accounting Processes For Construction Companies 7/18/2023

    Followup CRM, a leading provider of customer relationship management (CRM) software, is pleased to announce its partnership with Sage, and integration with Sage Intacct, a renowned cloud-based financial management and accounting software solution.

  8. ABN AMRO Finds Smarter And Faster Digital Customer Experiences With NICE CXone 7/17/2023

    NICE has today announced that ABN AMRO, a leading eurozone financial institution located in the Netherlands, has deployed NICE CXone to expand its digital capabilities across all touchpoints and provide a smarter, faster customer experience across the entire journey.

  9. IrisCX Revolutionizes Customer Service With Session Score, The True Measure Of Customer Satisfaction 7/13/2023

    IrisCX, the smart video platform for virtual product selection, DIY setup, and support, today introduced Session Score, a real-time, AI-based customer satisfaction measurement tool that helps contact centers improve their service quality.

  10. Fusion Connect Unveils CCaaS Professional For Unparalleled Contact Center Success 7/12/2023

    Fusion Connect, a leading global managed communication service provider (MCSP) and Microsoft Cloud Solution Provider (CSP), has launched CCaaS Professional, a new Contact Center as a Service (CCaaS) offering for mid-market and enterprise companies.