Current Headlines

  1. Pipedrive Launches Zendesk Integration To Enhance Salespeople’s Customer Communication 12/14/2021

    Pipedrive, the sales-first CRM and intelligent revenue management platform for small businesses, today launched a native integration with customer service software leader Zendesk

  2. Omnicom's Credera Launches Atlanta Office To Serve Southeast Region 12/2/2021

    Credera, a global boutique consulting firm focused on strategy, innovation, data, and technology, today announced the opening of a new office in Atlanta to support its growing roster of clients in the Southeastern United States

  3. NEC’s Newly Integrated UNIVERGE BLUE CONNECT And ENGAGE Elevates Customer Experience, Business Communications & Teamwork 12/1/2021

    NEC Corporation of America (NEC), a leading provider and integrator of advanced IT, communications, and networking solutions, announces the new integration of two of its UNIVERGE BLUE CLOUD SERVICES – CONNECT and ENGAGE - to provide users a single application for employee collaboration and superior customer communications

  4. Khoros And Opal Expand Trusted Partnership To Power Seamless Digital Engagement 11/30/2021

    Khoros, an award-winning leader in digital-first customer engagement software and services, and Opal, a next-generation leader in marketing planning, today announced an expanded partnership to enable enterprise companies to work more efficiently and effectively across marketing channels

  5. Shiji Selects Planview To Standardize Its Project Portfolio Management Practices 11/30/2021

    Planview, a global leader in Portfolio Management and Work Management solutions, today announced that Shiji, a leading multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail, and entertainment industries, has selected Planview Clarizen to standardize its project portfolio management (PPM) practices

  6. Genesys Applauded By Frost & Sullivan For Providing A Complete Digital Experience With Its Cloud Services And Solutions 11/30/2021

    Based on Frost & Sullivan's recent analysis of the Latin American Cloud Contact Center Solutions Market, it recognizes Genesys with the 2021 Latin America Cloud Contact Center Company of the Year Award

  7. LiveVox Partners With AppSmart, Continues To Build Channel Momentum 11/29/2021

    LiveVox Holdings, Inc. (“LiveVox” or the “Company”), a leading cloud-based provider of customer service and digital engagement tools, has announced a partnership with AppSmart, the leading marketplace for businesses and technology advisors to find, buy and manage technology services

  8. Leading Japanese BPO Adopts NICE Enlighten AI For Smart Quality Management And Improved Customer Service 11/24/2021

    NICE today announced that NTT Marketing ACT, one of the largest business process outsourcers (BPO) in Japan, has selected NICE Nexidia and Enlighten to automate the bulk of its quality management processes

  9. Bravo Launches OnboardAssist To Simplify Implementation And Help Customers Onboard Easily 11/24/2021

    Bravo Store Systems, the leading provider of point-of-sale platforms, mobile applications, and eCommerce products for the firearm and pawn industries, announced today the launch of a new customer onboarding tool, OnboardAssist, that provides a more intuitive and user-friendly experience during implementation of its products

  10. Impartner Launches Industry's Most Robust, Secure PRM Integration With CRM Provider HubSpot 11/22/2021

    Impartner, the global pure-play leader in SaaS-based channel management and Partner Relationship Management (PRM), today announced an industry game-changing integration with HubSpot, the customer relationship management (CRM) platform for scaling companies, and the solution has been accepted to the HubSpot App Marketplace