Current Headlines
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Five9 To Acquire Inference Solutions, The Market Leading Intelligent Virtual Agent Platform
10/29/2020
Five9, Inc., a leading provider of the intelligent cloud contact center, today announced the execution of a definitive agreement to acquire Inference Solutions, the most widely deployed Intelligent Virtual Agent (IVA) platform.
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Chorus.ai Expands Enterprise Ecosystem With Conversation Intelligence API, Slack And Zapier Integrations
10/29/2020
Chorus.ai, the No. 1 Conversation Intelligence Platform for high growth Revenue teams, announced a major step toward bringing the power of Conversation Intelligence (CI) to every enterprise system, including a new API and integrations for Zapier and Slack.
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CXone Analytics Boosts Contact Center Performance And Extreme Agility
10/28/2020
NICE inContact, a NICE business, today introduced CXone Performance Analytics integrated with Salesforce Einstein, an AI-powered analytics application that uncovers new contact center performance insights by analyzing blended contact center and CRM data and pinpoints specific recommendations to improve key performance indicators (KPIs)
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Tacton Smart Commerce Online Summit To Explore Customer-Centricity With Leading Global Manufacturers
10/28/2020
Tacton, a global leader in Smart Commerce solutions for manufacturers with CPQ, today announced it will host its Fall 2020 Smart Commerce Online Summit on Nov. 17 at 3 p.m. CET (9 a.m. EDT). The event's theme is "Customer-Centricity in the Age of Disruption" and will teach attendees about the importance of a buyer-focused experience.
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Freshworks Unveils Freshworks CRM, A Unified Sales And Marketing Experience That Accelerates Deals And Creates Customers For Life
10/27/2020
Freshworks Inc., the customer and employee engagement software company, today unveiled Freshworks CRM, uniting sales and marketing teams with out-of-the-box capabilities for an unsurpassed and unified 360-degree view of the customer to deliver better experiences and more profitable outcomes
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C3.ai, Microsoft And Adobe Join Forces To Reinvent CRM With AI
10/26/2020
C3.ai, Microsoft Corp,, and Adobe Inc. today announced the launch of C3 AI CRM powered by Microsoft Dynamics 365.
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VERB Video Communications And Integrated Sales Tools Gain Traction In Remote Work Environment
10/23/2020
VERB Technology Company, Inc. (NASDAQ: VERB) ("VERB" or the "Company"), a leader in interactive video-based sales enablement applications, including interactive livestream ecommerce, webinar, CRM and marketing applications for entrepreneurs and enterprises, today announced that the Company’s Software-as-a-Service sales enablement platform is continuing to gain traction with corporate clients as remote work, online selling and at-home business activities becomes the global norm.
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REMN Wholesale Implements OptifiNow CRM And Marketing Automation Platform
10/22/2020
OptifiNow announced today that REMN Wholesale has implemented the OptifiNow platform to drive their sales and marketing efforts. OptifiNow’s integrated CRM and marketing automation platform will enable REMN Wholesale to manage their national sales team more efficiently and execute a unified marketing strategy.
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Northern Virginia’s Burke & Herbert Bank Partners With 360 View As Integral Part Of Their CRM Strategy
10/21/2020
360 View, a trusted provider of relationship management technology solutions, announced today that Burke & Herbert Bank has partnered with them to implement their CRM growth platform as the bank continues their commitment to fostering true relationships with customers. Burke & Herbert Bank will be implementing the full suite of services from 360 View.
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Progress Releases New DataDirect Connectors For The Martech Stack
10/20/2020
Progress (NASDAQ: PRGS), the leading provider of application development and digital experience technologies, today announced the launch of a new set of Progress® DataDirect® connectors to help organizations overcome the challenge of accessing data from disparate marketing technology applications.