Current Headlines

  1. Fuze Partners With Snap Recordings To Personalize Contact Centers 12/20/2019

    Fuze, the leading cloud-based communications provider for the modern global enterprise, today announced a partnership with Snap Recordings, a leader in professional voice recordings for business phone systems.

  2. TravelNet Solutions Announces That Meredith Lodging Has Selected TRACK All-In-One Hospitality Software To Manage Their 800+ Properties And Boutique Resorts In Oregon 12/20/2019

    TravelNet Solutions, a leading provider of integrated software and marketing solutions for the hospitality industry, has announced that Meredith Lodging has selected TRACK as their all-in-one Property Management, CRM and Contact Center property management software solution to manage their 800+ vacation rental properties and boutique resorts in Central Oregon and along the Oregon Coast.

  3. CallRevu And DriveCentric CRM Announce Seamless Integration 12/20/2019

    CallRevu, automotive’s conversation intelligence expert in call data, tracking, and monitoring solutions, and DriveCentric, a leader in customer relationship management software for automotive dealers, are excited to announce a partnership, integrating CallRevu’s solutions with DriveCentric’s customer relationship management (CRM) platform to provide greater value to the market and combined customers.

  4. US Real Estate Franchise Chooses Five9 For The Intelligent Cloud Contact Center’s CRM Integration 12/19/2019

    Five9, Inc., a leading provider of the intelligent cloud contact center, today announced that a US nationwide real estate investor has chosen to replace its on premise contact center and move to the cloud with Five9.

  5. RS Components Harnesses Confirmit Text Analytics To Drive Action 12/19/2019

    Confirmit has announced that RS Components (RS), a global multi-channel provider of industrial and electronic products and solutions, has expanded its highly successful strategic Voice of the Customer (VoC) program, underpinned by Confirmit Horizons, with the addition of the Confirmit Genius text analytics solution.

  6. Agero’s AI-Powered Roadside Assistance Platform Gaining Momentum With New Client Deployments, Redefining Customer Experience For Top Brands 12/18/2019

    Agero, Inc., a leading B2B2C provider of software-enabled driver assistance services, today announced significant growth momentum driven by its next-generation roadside assistance technologies and services.

  7. Aspect Software Announces General Availability Of Aspect Workforce Management Solution Powered By Microsoft Azure 12/17/2019

    Today, Aspect announces the general availability of Aspect Workforce Management v19 on Microsoft Azure.

  8. Decisiv Expands Its Focus On Supporting And Ensuring Customer Success 12/17/2019

    Decisiv, Inc., the industry leader in Service Relationship Management (SRM) solutions, announced today a new Customer Solutions Organization focused on driving success for users of its SRM Ecosystem.

  9. BridgeClimb Reaches The Cloud With RingCentral’s Cloud Communications And Contact Centre Solutions 12/16/2019

    BridgeClimb, the operator of Sydney’s iconic Harbour Bridge experience, has selected RingCentral Australia Pty Ltd, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly owned subsidiary of RingCentral, Inc.

  10. Episerver Doubles Down On North American And Underserved B2B Markets With Acquisition Of Insite Software 12/16/2019

    Episerver™, the customer-centric digital experience company, has signed a definitive agreement to acquire B2B commerce leader Insite Software™.