Current Headlines

  1. Wrench Group Partners With Lace AI To Deliver AI-Driven Customer Support Solutions 3/3/2026

    Wrench Group, a national leader in home services, today announced a strategic partnership with Lace AI, a Mountain View, CA-based AI- powered customer engagement software for home service businesses, to enhance its call centers and coaching capabilities with AI.

  2. Carta Launches CRM With Acquisition Of ListAlpha 3/3/2026

    Carta, the world’s first fully interconnected system for private capital, today announced it has acquired ListAlpha, the AI-powered CRM and relationship intelligence platform.

  3. Klaviyo And Google Announce Strategic Partnership To Power Autonomous Customer Experiences 2/24/2026

    Klaviyo, the autonomous B2C CRM, today announced a strategic partnership with Google to help brands deliver the next generation of autonomous AI-driven customer experiences from product discovery through purchase, service and loyalty.

  4. eHealth Unveils New Growth Strategy Centered On Trusted, Lifelong Customer Relationships 2/19/2026

    eHealth (NASDAQ: EHTH), a leading private online health insurance marketplace, today announced a new company vision focused on supporting Americans with trusted, lifelong guidance on their health coverage, while addressing the divergent needs of Medicare beneficiaries and those who are not yet eligible for Medicare.

  5. Ada Launches The Industry's First Unified Reasoning Engine, A Single Intelligence Layer To Power Agentic Customer Experiences In Any Channel 2/18/2026

    Ada, the trusted AI-native customer experience company and creator of the Agentic Customer Experience (ACX) Operating Model, today announced its new unified Reasoning Engine.

  6. FlashLabs Launches FlashAI 2.0: Enterprise Voice AI Platform For Human-Level AI Voice Agents And Real-Time Call Center Automation 2/18/2026

    FlashLabs today announced the official launch of FlashAI 2.0, a next-generation enterprise voice AI platform built to power human-level AI voice agents for customer experience, sales automation, and contact center operations.

  7. Krisp Launches Real-Time Voice Translation SDK To Eliminate Language Barriers In Customer Experience 2/18/2026

    Krisp today announced the launch of its Voice Translation SDK, enabling CX platform developers to embed real-time multilingual voice-to-voice translation into live customer conversations at scale.

  8. Yello Launches Linkedin CRM Connect Integration To Boost Efficiency For Recruiters 2/17/2026

    Yello, a leading provider of early talent acquisition software solutions for campus recruiting teams, today announced its integration with LinkedIn CRM Connect.

  9. In The Age Of AI Agents, Splio Makes Prediction The Foundation Of CRM And Launches Its AI-First CRM 2/12/2026

    Splio announces the launch of its AI-first CRM powered by Tinyclues AI.

  10. Uber For Business And Mazda Team Up To Enhance Customer Experience At U.S. Dealerships 2/12/2026

    Uber for Business, Uber’s enterprise arm, today announced a collaboration with Mazda North American Operations to help its dealerships enhance the customer experience by offering courtesy rides on Uber’s platform.