Current Headlines

  1. Five9 Intelligent Cloud Contact Center Powers COVID-19 Hotlines Across The Nation 4/2/2020

    Five9, Inc., the leading provider of the intelligent cloud contact center, today announced the company’s software is being utilized with coronavirus (COVID-19) informational hotlines to handle incoming calls across the United States.

  2. Avaya Supports Healthcare Providers With Free Collaboration And Contact Center Apps To Help Bolster Their Ability To Respond During COVID-19 Crisis 4/2/2020

    As healthcare workers around the world face the daily challenges of responding to COVID-19, Avaya Holdings Corp. continues to enhance their ability to deliver critically needed support and care.

  3. RingCentral Enhances AT&T Office@Hand With New Video Solution 4/2/2020

    RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions and AT&T today announced that AT&T Office@Hand powered by RingCentral now provides enhanced HD video capabilities through new RingCentral Video technology.

  4. NICE inContact Teams Up With Zoom For An Integrated Cloud Communications Platform 4/2/2020

    NICE inContact, a NICE business, andthe leader in cloud contact center, today announced that it has entered into a partnership with Zoom Video Communications, Inc., a leader in video-first unified communications.

  5. Intermedia Contact Center Solution Helps Los Angeles County Department Of Health Services Handle Hundreds Of Thousands Of Patient Communications During COVID-19 Pandemic 4/2/2020

    Intermedia, a leading provider of unified communications and collaboration solutions to businesses and the partners that serve them, announced today that the Los Angeles County Department of Health Services – the second largest healthcare municipality in the U.S. – has greatly expanded its usage of Intermedia Contact Center as part of a concerted effort to deliver timely and efficient patient communications during the COVID-19 pandemic, and beyond.

  6. Astute's Self-Service Chatbot Complies With Digital Accessibility Guidelines 4/1/2020

    Astute is excited to announce that Astute Bot – a digital customer self-service chatbot used by some of the world’s largest B2C companies – is digitally accessible for consumers with disabilities.

  7. Pipeliner Releases 3.0 - Productivity In A Time Of Uncertainty 3/31/2020

    Pipeliner today announced its most comprehensive release since bringing its Cloud version to market in September 2018.

  8. USU Supports Customer And IT Service Teams During Covid-19 With Cloud-Based Tools 3/31/2020

    Organizations and individuals have many new challenges to cope with due to COVID-19. Company-wide remote work and high volumes of service inquiries and tickets require quick solutions to enable business continuity and consistent, quality service.

  9. ActiveCampaign Expands Its Customer Experience Automation (CXA) Platform To Help Sales Teams Automate Personalized Customer Interactions Across The Customer Lifecycle 3/31/2020

    ActiveCampaign, the leader in Customer Experience Automation (CXA), today announced its expanded sales functionality, which includes custom and pre-built sales automations, a built-in CRM, and native integrations like Google Sheets and Slack.

  10. Replicant Introduces AI Voice Responder To Support Call Centers During COVID-19 3/26/2020

    Call centers that are under intense pressure due to the COVID-19 pandemic will benefit from the just released AI Voice Responder from Replicant.ai, a leading-edge provider of artificial intelligence-enabled voice technologies.