Current Headlines

1. Strengthening Companies In Their Digital Transformation: Whatfix Announces Collaboration With C-Clear Partners 5/6/2021

   Whatfix , a leading provider of digital adoption solutions ("DAS"), today announced a strategic partnership with C-Clear Partnersto have entered. The aim is to help companies in the Benelux countries accelerate their digital transformation initiatives by supporting them with the introduction of CRM platforms such as Salesforce and Microsoft Dynamics. C-Clear Partners supports companies in the design, creation and management of their customer strategy.

2. CPaaS Will Strengthen Your Contact Center To Deliver The Best Customer Experience For Businesses 5/6/2021

   The events of 2020 have created many challenges for the customer contact (CC) industry. During the pandemic, when an unprecedented number of CC workers had to switch to a work-from-home (WFH) model—often using ad-hoc, remote workspaces—call volumes and customer requests surged.

3. Xigem Technologies To Launch ‘Out-Of-The-Box’ Version Of iAgent 5/5/2021

   Xigem Technologies Corporation (“Xigem” or the “Company”), a technology provider for the emerging remote economy, today announced the development of an “out-of-the-box” version of its iAgent customer relationship management (“CRM”) software.

4. Introducing Talkdesk Workspace, A Customizable Interface Designed To Enable A Better Way To Deliver Superior Customer Experiences In Contact Centers 4/27/2021

   Talkdesk, Inc., the global customer experience leader for customer-obsessed companies, today launched Talkdesk Workspace, a unified and customizable platform that brings all customer experience (CX) applications on a single screen.

5. ON24 And Outreach Partner To Help Sales Teams Increase Customer Conversion 4/27/2021

   ON24 (NYSE: ONTF) today announced it will integrate ON24 Intelligence with Outreach, a leading sales engagement platform. The planned integration will allow joint customers to access ON24 prospect engagement data directly within the Outreach platform.

6. Backstop Solutions Group Acquires CRM Asset Management Software Provider Protrak International 4/27/2021

   Backstop Solutions Group, the industry's leading cloud-based productivity suite for institutional and alternative investors, today announced the acquisition of ProTrak International, a leading provider of a client relationship management (CRM) solution tailored specifically to the needs of asset managers.

7. DVLA Chooses Wavenet To Transform Their Contact Centre And Drive Their Digital Transformation Journey 4/27/2021

   Wavenet today announced that DVLA has awarded Wavenet Limited a 5-year contract to transform Contact Centre services along with their back-office telephony.

8. Thinca Enhances Customer Experience And Digital Transformation For Businesses Across Japan With Vonage 4/26/2021

   Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been chosen by Thinca, provider of cloud-based CTI solution, KAIKURA, to enhance its CRM solution and meet its customers’ desire for omnichannel communications.

9. Genii Analytics Partners With CallMiner To Enhance Customer Experience And Contact Centre Performance In South Africa 4/26/2021

   CallMiner, the leading provider of speech and customer interaction analytics, today announced a partnership with Genii Analytics to provide speech and multichannel behavioural analytics within Genii solutions for organisations in South Africa.

10. Tier1 Acquires Satuit Technologies To Enhance Buy-Side CRM Capabilities 4/26/2021

    Tier1 Financial Solutions, a leading provider of client relationship management ("CRM"), AML compliance and fraud prevention solutions, has acquired Satuit Technologies, Inc., a global leader in asset management CRM software solutions.