Current Headlines
-
TCN Enhances SMS Payment Portal With Text-To-Pay Feature For Its Advanced Contact Center Platform, TCN Operator
7/11/2023
TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies, today announced enhancements to its SMS payment portal’s Text-to-Pay feature, enabling contact centers to use SMS communications for payment processing while maintaining convenience and compliance.
-
ComputerTalk And Tethr Partner To Improve Contact Center Performance
7/11/2023
ComputerTalk, developer of ice Contact Center with Microsoft Teams, and Tethr, the leading AI-powered conversation intelligence platform, today announced the formation of a strategic partnership to help companies improve contact center performance and overall customer experience.
-
Deloitte Digital And Salesforce Collaborate To Help UnleashThe Power Of AI For CRM
6/29/2023
Today, Deloitte Digital and Salesforce announced a collaboration to provide organizations around the world with the accelerators and strategies they need to deploy trusted AI for CRM.
-
BloomSmith Revolutionises Real Estate Funding Operations With Really Simple Systems CRM
6/29/2023
Leading cloud CRM software vendor, Really Simple Systems announces the successful implementation of its CRM with BloomSmith, a VAT bridging loan provider.
-
Milliken & Company Launches New CRM System Built On Salesforce
6/26/2023
Global diversified manufacturer Milliken & Company successfully launched an enterprise customer relationship management (CRM) solution, Spark, last month, built on the foundation of Salesforce and with the help of Salesforce partner eVerge.
-
Invoca Pioneers A New Era Of CX, Transforming Contact Centers With Real-Time Data that Enables Agents To Get Right To The Point
6/22/2023
Invoca, a recognized leader in conversation intelligence AI, broadens its innovative PreSense product for modern contact centers to connect with Five9, NICE inContact, Genesys, Salesforce, Amazon Connect, and others.
-
Yellow.ai Launches Generative AI-Powered ChatBots And VoiceBots Solution For Customer And Employee Experience Automation In SAP® Store
6/21/2023
Yellow.ai, a global leader in conversational AI, today announced that its AI-powered generative ChatBots and VoiceBots solution for customer and employee experience automation is now available on SAP ® Store , the digital marketplace for SAP and partner offerings.
-
G12 Communications Partners With Luware To Deliver Next-Generation Teams Contact Center Solutions Within Operator Connect
6/21/2023
G12 Communications, a leading provider of unified communications solutions, is pleased to announce its partnership with Luware, a pioneer in contact center solutions, to deliver an innovative Teams Contact Center offering through Operator Connect.
-
Carbyne Selects NWN Carousel's Experience Management Platform For Emergency Call Center Integration With NG911 Cloud-Native Call Handling Services
6/19/2023
Carbyne, the leading provider of cloud-native public safety communications, is thrilled to announce a new partnership with NWN Carousel, the leading cloud communications service provider, to integrate Carbyne's NG911 Cloud Native Call Handling solutions into NWN Carousel's resale portfolio.
-
Cincom Systems Partners With Sapiens To Deliver Better Customer Experiences Through Automated Correspondence Processing
5/25/2023
Cincom Systems, a global organization devoted to business success through process automation is pleased to announce a strategic partnership with Sapiens International Corporation, a leading global provider of software solutions for the insurance industry.