Current Headlines

  1. MetaCX Announces Major Product Advancements To Digitally Transform The B2B Customer Experience 9/21/2020

    MetaCX, the pioneer in a new outcomes-based approach for managing the customer lifecycle, today announced a major product release that brings together a powerful collection of capabilities for managing B2B customer relationships at scale.

  2. 8x8 Accelerates Contact Centre Deployment For Sefton Council In Just Ten Days To Transform Citizen Services 9/21/2020

    8x8, Inc., a leading integrated cloud communications platform, today announced that Sefton Council, the governing body for the Metropolitan Borough of Sefton in Merseyside, rapidly deployed 8x8 Contact Centre in just ten days to transform citizen service in the face of the global health crisis.

  3. Shaw Business Launches SmartTarget To Help Business Owners Build Customer Relationships And Increase In-Store Traffic 9/21/2020

    Shaw Communications Inc. today announced the launch of SmartTarget for Shaw Business customers — an all-in-one digital marketing and advanced insights solution that leverages the combined power of Shaw’s SmartWiFi service and new technology to give business owners a deeper understanding of who their customers are, what they want, and the ability to easily take action to drive traffic to their brick-and-mortar locations, boost revenue and create repeat customers.

  4. TELUS International Enhances Track Record As A Global Leader In Digital Solutions And Customer Experience 9/18/2020

    Today, TELUS is proudly recognizing TELUS International, which builds high-tech, high-touch customer experiences powered by next-gen digital solutions, for receiving several notable third party rankings and awards in recent months.

  5. IRIS CRM And Conformance Technologies Partner To Create The Payment Industry’s Most Powerful CRM Integration 9/16/2020

    IRIS CRM gives wholesale ISOs the ability to perform risk assessment and monitoring with Conformance Technologies’ PreComm ToolKit, creating the industry’s first complete end-to-end merchant management tool.

  6. Aceyus Launches VUE To Optimize Contact Center Efficiency And Improve Customer Experience In Real-Time 9/15/2020

    Aceyus Inc., a leading provider of customer experience solutions specializing in enterprise-level data management and reporting, today announces the launch of VUE (Visionary User Experience), an integrated system that provides end-to-end contact center reporting and analytics solutions for mid-market to global enterprises.

  7. Fortune100 Software Company Selects Tenfold To Improve Customer Experience And Increase Productivity Globally For 10,000 Agents 9/15/2020

    Tenfold, the world's leading Advanced CTI Company, announced today a global, Fortune100 Software Company selected Tenfold to transform and improve their global service operations for 10,000 customer service reps leveraging Genesys PureEngage with Dynamics 365 and ServiceNow CSM.

  8. VERB Acquires SoloFire, A Leading Platform For Healthcare Sales Enablement 9/10/2020

    VERB Technology Company, Inc. (NASDAQ: VERB) ("VERB" or the "Company"), a leader in interactive video-based sales enablement applications, including interactive livestream eCommerce, webinar, CRM and marketing applications for entrepreneurs and enterprises, today announced that it has completed the acquisition of SoloFire (dba for Ascend Certification, LLC), provider of a powerful sales enablement platform for the healthcare industry.

  9. Lumenore Introduces Template-Based Analytic Solutions For Leading CRM Applications 8/31/2020

    Lumenore, which develops and markets fully integrated business intelligence and analytics platform solutions which generate focused insights and operational performance, introduced today template-based analytic solutions that provide fast and seamless connectivity to leading CRM applications such as Salesforce CRM and QuickBooks and immediately help visualize metrics that matter most to your business.

  10. Trella Health And Enquire Announce New Partnership To Drive Growth For Post-Acute Organizations 8/27/2020

    Trella Health, the leading source of provider referral and outcomes analytics, has partnered with Enquire, a leading provider of cloud CRM, marketing automation, and contact center solutions for senior living communities and post-acute care organizations.