Current Headlines

  1. LeadingReach Launches Healthcare’s First Fully Integrated CRM For Physician Liaisons And Marketing Teams 3/23/2021

    LeadingReach, the nation’s largest healthcare communication network, has announced the launch of its newest product, OutReach CRM, the first CRM built exclusively for healthcare designed to empower marketing teams and physician liaisons to build more meaningful relationships, improve office-to-office communication and boost referral volume.

  2. AVOXI Integrates ZenDesk, HubSpot, FreshDesk And ServiceNow Into Its Cloud Communications Platform 3/19/2021

    AVOXI, a global Communications Platform as a Service (CPaaS), expands its portfolio of integrated CRMs, to meet increasing enterprise customer need for transparent and automated presentation of customer conversations.

  3. Alorica And Talkdesk Announce Strategic Partnership To Deploy Next Generation Of Customer Experience 3/17/2021

    Alorica, a global leader in customer experience (CX) solutions, and Talkdesk, Inc., the leading cloud contact center for innovative enterprises, today announced a strategic partnership to deliver turnkey CX solutions. The partnership brings together Talkdesk’s cloud-based contact center platform with Alorica’s award-winning operational execution and best-in-class workforce, providing clients with a complete solution to build customer satisfaction, loyalty and long-term value through a scalable, cost-efficient and secure implementation.

  4. NICE Powers Agile Customer And Employee Experience Excellence For BT 3/17/2021

    NICE today announced that BT has selected its Nexidia Analytics and Engage solutions to drive exceptional customer and employee experiences and increase operational efficiencies. One of the world’s leading communications services companies, BT currently uses several solutions in the NICE portfolio, including RPA and WFO, and is standardizing on NICE for customer service across its consumer and enterprise lines of business.

  5. 8x8 Launches 8x8 Contact Center For Microsoft Teams 3/15/2021

    8x8, Inc. , a leading integrated cloud communications platform, today announced the availability of 8x8 Contact Center for Microsoft Teams, which is certified to integrate with Microsoft Teams.

  6. KPRS Selects Cosential CRM For Improved Teamwork, Efficiency In The Construction Sales Process 3/15/2021

    Cosential, the leading customer relationship management (CRM) software provider for architecture, engineering and construction (AEC) businesses, today announced that KPRS, a major full-service general construction company, has selected its industry-leading CRM solutions.

  7. Comm100 Launches Integration With Cisco Contact Center Solutions 3/11/2021

    Comm100, a global provider of omnichannel customer engagement solutions that connect brands with their customers, today announced an integration with Cisco Unified Contact Center Express (UCCX) and Cisco Unified Contact Center Enterprise (UCCE). Embedded directly into Cisco Finesse, Cisco’s agent and supervisor desktop, Comm100 provides robust, unified customer communications across every digital channel and automation that makes it possible to deliver great experiences at scale.

  8. Cloopen To Acquire EliteCRM, A Leading CRM Software Provider 3/10/2021

    Cloopen Group Holding Limited ("Cloopen" or the "Company") (NYSE: RAAS), a leading multi-capability cloud-based communications solution provider in China, today announced that it has entered into a definitive agreement to acquire all the equity interests of EliteCRM, a leading customer relationship management software provider.

  9. Zappix Partners With Lifesize To Provide Visual IVR Solutions 3/9/2021

    Zappix, the leading Visual IVR and Customer Self-Service Solutions provider, has partnered and integrated with Lifesize, a leader and global provider of cloud contact center and video meeting solutions, to bring automation, artificial intelligence, and self-service to enterprise customer service communications.

  10. Thryv, Inc. Enhances CRM For Industry-Specific Task, Project, Job And Client Management 3/8/2021

    Thryv Holdings, Inc. (NASDAQ:THRY), the provider of Thryv® software, the leading end-to-end customer experience platform built for growing small businesses, today announces it has enhanced its customer relationship management (CRM) to provide more structured, industry-specific communication and workflow within its platform.