Current Headlines

  1. C Spire Leverages Netcracker's GenAI Capabilities For Improved Customer Experience And Operational Efficiency 6/10/2025

    Netcracker Technology announced today that long-term customer C Spire has added the advanced capabilities of the Netcracker GenAI Telco Solution to its implementation of Netcracker Revenue Management, enhancing the service provider’s billing care experience and driving automated care operations.

  2. Cresta Launches Intelligent Omnichannel AI Agent, Delivering Seamless Customer Experience Across Voice And Digital Channels 6/9/2025

    Cresta, the leading contact center AI platform for human and AI agents, today announced new capabilities for its AI Agent solution, which can automate even the most complex conversations with an experience that sounds and feels human.

  3. Astellas Chooses Veeva Vault CRM As Global Standard 6/4/2025

    Veeva Systems (NYSE: VEEV) today announced Astellas has chosen Veeva Vault CRM globally and Veeva China CRM for China.

  4. Two Ivy League Institutions Select 3Clogic Voice AI And Contact Center Solution For ServiceNow To Transform IT Help Desks 6/3/2025

    3CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, today announced that two globally recognized academic institutions, both with extensive ServiceNow ITSM deployments, have recently selected it to overcome critical pain points within their IT service desk operations.

  5. Davies Engineering Group Replaces Inefficient Legacy System With Modern ERP And CRM From Unanet 6/2/2025

    Unanet, the leading provider of project-based enterprise resource planning (ERP) and customer relationship management (CRM) for the architecture, engineering, and construction (AEC) industry today announced that Davies Engineering Group (Davies Engineering), formerly the Cincinnati, Fort Worth, Central Pennsylvania and Indiana offices of ThermalTech Engineering, has updated its software to Unanet AE ERP and CRM.

  6. Strong Tie Insurance Forges 5-Star Customer Experience With Liberate's Multilingual Voice AI 5/27/2025

    Strong Tie Insurance Services is redefining what modern customer service looks like by deploying Liberate Voice AI, delivering seamless, 24/7 human-like experiences in both English and Spanish.

  7. Jabra Launches Engage AI Complete, The Human-Focused AI Software For Call Centers 5/22/2025

    Jabra, the world’s leading professional audio brand, today announced Jabra Engage AI Complete – a new premium tier of its call center software, Engage AI.

  8. Datacor Announces Strategic Partnership With mezzeIQ To Enhance B2B Customer Experience 5/19/2025

    Datacor, Inc., a leading provider of process manufacturing, chemical distribution, and engineering simulation software, is pleased to announce a new partnership with mezzeIQ, an innovative B2B ordering and customer self-service platform.

  9. Yardi Introduces The RentCafe CRM IQ Mobile App 5/13/2025

    Yardi® is proud to announce the launch of the RentCafe® CRM IQ Mobile App, now available for iOS and Android devices.

  10. Ascential Technologies Introduces Expanded Customer Service Program: Ascential Care 5/6/2025

    Ascential Technologies announced today the launch of Ascential Care, a broader, globally responsive and agile customer service platform designed to further enhance customer experience and ensure exceptional lifetime value for its customers' equipment and automation technologies.