Current Headlines

  1. Zaelab Announces Executive Appointments To Accelerate ServiceNow CX/CRM And B2B Customer Experience Transformation 1/12/2026

    Zaelab, a leading consultancy of business-to-business ("B2B") digital transformation, today announced executive appointments that strengthen the firm's leadership team as it expands its focus on building the leading B2B Commerce, CPQ, and CRM transformation firm and accelerating its momentum with ServiceNow.

  2. Google Cloud Brings Shopping And Customer Service Together With Gemini Enterprise For Customer Experience 1/11/2026

    Today at NRF 2026, Google Cloud unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution designed to bring shopping and customer service together on a single intelligent interface for businesses, including retailers and restaurants.

  3. Panaya Launches Agentic Layer For ERP, CRM, And Enterprise Apps Testing And Change Delivery 1/6/2026

    Panaya, a leading enterprise testing and impact analysis platform, today announced the launch of Seemore, its AI agentic layer designed to guide, analyze, fix, and test through every stage of ERP and CRM change.

  4. New Pipedrive App In ChatGPT Now Available For Pipedrive Customers 12/18/2025

    Pipedrive, the easy and effective CRM for small businesses, is now available as an integration in ChatGPT, a new integration developed by OpenAI.

  5. Salesforce's Agentforce Life Sciences Selected By Novartis To Drive More Personalized Customer Engagement Globally 12/17/2025

    Salesforce, the world’s #1 AI CRM, announced today that Novartis, a leading global innovative medicines company, has selected Salesforce’s Agentforce Life Sciences for Customer Engagement to connect patient and healthcare professional (HCP) experiences, enabling teams to focus on strategic and meaningful customer interactions.

  6. Vonage Deepens Native Contact Center With Salesforce's Agentforce Voice Integrations 12/16/2025

    Vonage, a part of Ericsson (NASDAQ: ERIC), today announced a new integration between Vonage Contact Center and Salesforce's Agentforce 360, giving enterprises a single AI-powered platform to elevate the customer experience.

  7. Weis Markets Transforms In-Store Experience With VoCoVo's Advanced Voice Technology 12/16/2025

    VoCoVo, a leader in retail team communication solutions, announced Weis Markets will implement its voice technology following a successful pilot.

  8. AudioCodes Announces A Large-Scale Voca CIC Voice Agent Deployment With Atento 12/15/2025

    AudioCodes Voca Conversational Interaction Center (Voca CIC), in collaboration with Atento and Go2Uno, completed a large-scale Conversational IVR modernization for a major managed care organization.

  9. CommanderAI Launches AI-Powered CRM Purpose-Built For Waste Management 12/15/2025

    CommanderAI, the sales engine behind the waste management industry, today announced the launch of its CRM solution, an AI-powered sales system designed to help waste haulers find, engage, and close more opportunities.

  10. Movate Acquires Solomo To Strengthen Salesforce And AI Capabilities In Healthcare 12/12/2025

    Movate, a global leader in digital technology and customer experience (CX) services, today announced the acquisition of Solomo, a premier Salesforce, data and AI consulting company with deep specialization in the healthcare sector.