Current Headlines

  1. Zoho Deepens Customer Experience Platform, Adding Generative AI And Workflow Orchestration Capabilities Powered By Zia 5/14/2025

    Zoho Corporation, a global technology company, today added deeper AI and work orchestration capabilities to its CX platform, all powered by Zia, Zoho’s in-house AI engine.

  2. Yardi Introduces The RentCafe CRM IQ Mobile App 5/13/2025

    Yardi® is proud to announce the launch of the RentCafe® CRM IQ Mobile App, now available for iOS and Android devices.

  3. Ascential Technologies Introduces Expanded Customer Service Program: Ascential Care 5/6/2025

    Ascential Technologies announced today the launch of Ascential Care, a broader, globally responsive and agile customer service platform designed to further enhance customer experience and ensure exceptional lifetime value for its customers' equipment and automation technologies.

  4. Izzi Improves Customer Experience And Revenue Growth With Oracle 5/1/2025

    Izzi, a subsidiary of Televisa Group, is modernizing its business support systems (BSS) in the cloud to bolster customer experience.

  5. eHealth Introduces AI Voice Agents To Enhance Customer Experience In Health Plan Selection 4/30/2025

    eHealth, Inc. (Nasdaq: EHTH), a leading private online health insurance marketplace, today unveiled a new AI-based voice, non-licensed agent designed to streamline the health insurance plan selection process.

  6. Transforming Customer Experiences: Insights From Team Marksmen's CX Transformation Conclave 4/26/2025

    In a world where customer experience (CX) is increasingly defining business success, the Bengaluru edition of Team Marksmen Network's CX Transformation Conclave 2025, scheduled for 21st March, 2025 at Taj Vivanta, Bengaluru, proved to be a beacon of insight and innovation.

  7. GarageExperts® Unveils 4 New Technology Platforms To Elevate Franchisee Success And Customer Experience 4/23/2025

    GarageExperts®, the leading provider of custom garage flooring, cabinets, and organizational solutions, is proud to announce the launch of a powerful suite of technology platforms designed to streamline operations, enhance customer engagement and drive franchisee success.

  8. Servicenow And Devoteam Join Forces To Redefine CRM Transformation For Europe And Middle East Businesses 4/23/2025

    ServiceNow the AI platform for business transformation, and Devoteam, an AI-driven technology consulting firm, today announced a multi-year strategic partnership to accelerate CRM modernization for businesses across Europe and Middle East.

  9. BCN Launches Cloud Voice Call Center To Deliver Intelligent Insights And Improve Customer Interactions For SMBs 4/22/2025

    BCN, a leading managed network and technology solutions provider, today announced the launch of the BCN Cloud Voice Call Center.

  10. Lennox Invests In The Dallas-Fort Worth Area To Strengthen Customer Experience And Distribution Infrastructure 4/17/2025

    Lennox (NYSE: LII), a leader in the HVAC industry, is making significant investments in its distribution network and customer service and training capabilities in the Dallas—Fort Worth area.