Current Headlines

  1. Claritysoft Offers CRM Software With Unique Advantages For Today's Businesses 5/27/2021

    According to CRM software provider Claritysoft, not all applications are created equal, which is why it's important for businesses to seek out options that align with both their needs and their budget.

  2. LiveVox Introduces LiveVox Bot To Seamlessly Connect Customer Journeys 5/26/2021

    LiveVox, Inc. (“LiveVox”), a leading cloud-based provider of customer service and digital engagement tools, has launched the LiveVox Bot, an intelligent virtual assistant pre-built into its messaging channels and Unified CRM.

  3. Chorus.ai Launches Momentum To Transform Relationship Visibility Inside The CRM 5/25/2021

    Chorus.ai, the No. 1 Conversation Intelligence Platform for high growth Revenue teams, today released Momentum by Chorus, a new native Salesforce experience that fundamentally transforms the way enterprises understand their customer relationships.

  4. Kore.ai Launches SmartAssist In Japanese To Deliver AI-Powered Call Center Automation 5/19/2021

    Kore.ai, a leading conversational AI software company, has today announced the launch of its AI powered contact center-as-a-service (CCaaS) solution, SmartAssist, in Japanese. SmartAssist will enable enterprises in Japan and Asia-Pacific transform their customer service operations through the use of AI.

  5. SugarCRM Helps Companies Reach New Levels Of Predictability And Unveils New Branding To Drive It Home 5/18/2021

    Today SugarCRM Inc. is bringing SugarPredict to marketing automation to facilitate rapid and reliable marketing lead qualification and prioritization through AI-powered predictive lead scoring.

  6. Blue Prism Announces Comprehensive New Enterprise Contact Center Offering With Amazon Connect 5/18/2021

    Blue Prism® (AIM: PRSM) today announced the availability of Blue Prism Service Assist on Amazon Web Services (AWS) – a comprehensive, no-code, intelligent automation contact center solution that combines intelligent digital workers and native AWS services so enterprises can deliver faster, more efficient, and more engaging customer experiences.

  7. Total Expert Launches Platform Capabilities To Drive Authentic Customer Relationships 5/18/2021

    Total Expert, the CRM and customer engagement platform purpose-built for the financial services industry, today launched new capabilities to help financial institutions humanize sales and marketing outreach, and build stronger, long-lasting relationships with customers.

  8. Capsule Enhances Online CRM Platform With Microsoft 365 Integration 5/14/2021

    Capsule, the online CRM, has launched an integration with Microsoft 365 (M365), enhancing its platform with a new Microsoft Outlook add-in, Calendar integration, and Single Sign-On.

  9. Text Request Launches 7 New CRM Texting Integrations 5/11/2021

    ext Request, a business texting platform, announced today new integrations with six customer relationship management (CRM) platforms — HubSpot, Mindbody, FranConnect, Pipedrive, SugarCRM, and Clio — as well as with email marketing service Constant Contact.

  10. Strengthening Companies In Their Digital Transformation: Whatfix Announces Collaboration With C-Clear Partners 5/6/2021

    Whatfix , a leading provider of digital adoption solutions ("DAS"), today announced a strategic partnership with C-Clear Partnersto have entered. The aim is to help companies in the Benelux countries accelerate their digital transformation initiatives by supporting them with the introduction of CRM platforms such as Salesforce and Microsoft Dynamics. C-Clear Partners supports companies in the design, creation and management of their customer strategy.