Current Headlines

  1. Zoom Partners With Oracle To Help Enterprises Scale Customer Engagement 10/13/2025

    Zoom Communications, Inc. (NASDAQ: ZM) announced a strategic go-to-market (GTM) partnership with Oracle designed to help organizations transform the experience they deliver to customers through faster resolutions, streamlined omnichannel interactions, and intelligent self-service.

  2. Dialpad Launches Its Agentic AI Platform, Ending The Chatbot Era And Redefining The Future Of Customer Service 10/9/2025

    Dialpad, the leading AI-powered communications and agentic platform, today announced the launch of its new Agentic AI Platform, enabling businesses to build autonomous voice- and text-based AI agents that understand complex requests, reason through multi-step tasks, and execute them end-to-end across existing systems via secure connectors.

  3. Cisco Unveils Advanced AI-Powered Webex Contact Center Solutions And Industry Integrations 10/3/2025

    Cisco (NASDAQ: CSCO) today announced enhancements to the Webex Customer Experience portfolio, including a new AI-powered tool for supervisors launching in early 2026 to unify quality management across the contact center.

  4. monday.com Expands AI-Powered Agents, CRM Suite, And Enterprise-Grade Capabilities 10/3/2025

    monday.com today announced the next wave of product innovations at Elevate, its annual customer conference.

  5. Alberta Energy Regulator To Implement 3CLogic's Voice AI And Contact Center Platform For ServiceNow IT Service Management 9/18/2025

    3CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, today announced the latest adoption of its ServiceNow-centric solution by Alberta Energy Regulator (AER).

  6. AudioCodes Expands Voice CPaaS Offering With AI Agents 9/17/2025

    AudioCodes (NASDAQ: AUDC), a leading provider of voice, contact center and conversational AI applications and services for enterprises, today announced AI Agents, a new module for the company's Live Hub Voice CPaaS.

  7. DriveCentric And AutomotiveMastermind Announce Strategic Partnership To Deliver The Industry's Most Advanced CRM & Data Integration 9/15/2025

    DriveCentric, the leading AI-powered CRM platform for automotive dealerships, today announced a strategic partnership with automotiveMastermind (Mastermind), the industry leader in predictive consumer insights and marketing intelligence.

  8. Tenant Inc. Launches Featherlink Connector, Integrating Advanced Call Center Solutions With Hummingbird PMS 8/29/2025

    Tenant Inc., the leading provider of a complete technology ecosystem for the self-storage industry, today announced the launch of the Featherlink Connector, a powerful new integration tool designed for operators with call centers or advanced telephony needs.

  9. Spry Selects TechnoMile's Winit CRM To Inject New Efficiencies And Visibility Into Federal Sales 8/28/2025

    TechnoMile, a leading provider of transformative, AI-enabled cloud solutions that empower companies to find, pursue, win, and retain more business with the government from go-to-market through contract closeout, today announced that Spry Methods has selected TechnoMile WinIt CRM to help automate its federal sales processes, use AI to streamline opportunity identification, and improve visibility into pipeline and sales performance.

  10. Scopewell Expands AI-Enabled CRM Services To Help Nonprofits Strengthen Donor And Volunteer Engagement 8/27/2025

    Scopewell, a leader in mission-driven technology for healthcare and nonprofits, today announced the expansion of its services that combine customer relationship management (CRM) platforms with responsible artificial intelligence (AI) to help nonprofits increase donor retention, grow volunteer engagement, and streamline operations.