Current Headlines

  1. Samsung India Enhances Customer Service With AI-Powered Remote Diagnostic And Troubleshooting Tool 4/14/2025

    Samsung, India’s largest consumer electronics brand, has launched its Home Appliances Remote Management (HRM) tool, a next-generation remote diagnosis and troubleshooting solution that significantly reduces service wait times and enhances customer experience.

  2. Tredence Unveils Customer 360 At Google Cloud Next 2025: The Ultimate Customer Intelligence Engine For Telco, Media & Tech 4/10/2025

    Tredence, a leading data science and AI solutions provider, today announced the launch of Tredence Customer 360, a transformative customer intelligence solution designed for Telco, Media & Technology (TMT) enterprises at Google Cloud Next 2025.

  3. Mission Expands Capabilities To Deliver AI-Powered Contact Center Solutions With Amazon Connect 4/8/2025

    Mission, a CDW company and US-based Amazon Web Services (AWS) Premier Tier Services and ISV Accelerate Partner, today announced the expansion of its service offerings to include Amazon Connect, AWS's cloud-native contact center solution.

  4. New Innovative Design Agency Customer XR Brings The Power Of Immersive Experiences To Commercial Enterprises 3/31/2025

    The new VR design agency Customer XR launched this month with a mission to build custom virtual and augmented reality solutions to help major US brands harness the power of Extended Reality (XR) and the greater Metaverse to connect with customers.

  5. Endeavour Solutions Inc. Acquires Express Information Systems In Texas 3/28/2025

    Endeavour Solutions Inc. headquartered in Toronto, Canada is pleased to announce the acquisition of Express Information Systems (Express Info) based in San Antonio, Texas, as part of its continued growth and North American expansion.

  6. Zendesk Revolutionizes Customer Experience With The Launch Of Agentic AI-Powered Zendesk Resolution Platform 3/26/2025

    Zendesk, a pioneer in Agentic AI-powered service, announced today at its annual Relate conference the launch of the Zendesk Resolution Platform, aimed at redefining customer experience. 

  7. Bio-Techne Announces New Customer Experience Centre In Düsseldorf, Germany 3/26/2025

    Bio-Techne Corporation (NASDAQ: TECH) today announced it will open a new Customer Experience Centre in Düsseldorf, Germany to serve customers across the Europe, Middle East and Africa (EMEA) region and support the company's long-term regional growth strategy.

  8. Wealthbox Expands To Canada With In-Country Data Hosting 3/25/2025

    Wealthbox, the fastest-growing and #1-rated CRM software platform for financial advisors in the United States, is excited to announce its plan to expand into Canada next month.

  9. AEGEAN Prioritizes Passenger Experience And Builds Loyalty With Oracle 3/20/2025

    Oracle CloudWorld — AEGEAN, the Greek flag carrier, is using Oracle Fusion Cloud Customer Experience (CX) to support its mission to deliver a personalized experience and offering to every traveler.

  10. Lone Wolf Brings Simplicity And Automation To Real Estate Relationship Management 3/19/2025

    Lone Wolf Technologies ("Lone Wolf"), the leader in residential real estate software, and the longest-standing technology company in the real estate industry, announced the launch of 'Relationships,' a revolutionary approach to contact management.