Current Headlines

  1. NWN Carousel Launches New Customer Innovation And Experience Center 4/19/2023

    NWN Carousel, the leading Cloud Communications Service Provider delivering integrated solutions for today’s work environments, has opened its first Customer Innovation & Experience Center.

  2. Startek Unveils New Brand Identity Built On The Power Of Connection 4/18/2023

    Startek a global customer experience (CX) solutions provider, today announced the launch of a new visual identity to better reflect the company's commitment to combining the latest technology and data-driven insights with its associates' expertise to deliver memorable and personalized experiences for customers.

  3. Pilot Catastrophe Services Chooses 8x8 XCaaS For Seamless Cloud Communications And Customer Engagement When Mother Nature Strikes 4/13/2023

    8x8, Inc. a leading integrated cloud communications platform provider, today announced that Pilot Catastrophe Services deployed the 8x8 XCaaS (eXperience Communications as a Service) integrated cloud contact center and unified communications platform across their nationwide operations to provide uninterrupted cloud communications and customer engagement during natural disasters.

  4. Upstream Works Announces AI-Driven Optimization, Real-Time Video Engagements And A New Platform With Cisco Webex Contact Center 3/29/2023

    Upstream Works, a provider of agent-first contact center desktop solutions, announces Upstream Works Desktop 6.0, which features optimized AI and bot management capabilities, performance dashboards, enhanced digital and video engagements with Webex by Cisco, and platform expansion with Upstream Works on Cisco Webex Contact Center (UWW).

  5. Cyara Acquires Spearline To Deliver World's Most Comprehensive Customer Experience Assurance Platform 3/27/2023

    Cyara, the creator and leader of the Customer Experience (CX) Assurance category, today announced its acquisition of industry-leading global communication testing company Spearline, headquartered in Ireland.

  6. Zoom Contact Center Powers Up With Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution 3/27/2023

    Calabrio, the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center platform.

  7. Idexo Unveils Groundbreaking NFT Templates System And Web3 CRM Reinventing Community Engagement And Unleashing New Revenue Opportunities 3/23/2023

    idexo, a trailblazer in web3 revenue and loyalty infrastructure, proudly announces the launch of its cutting-edge NFT Templates System and Web3 CRM.

  8. Lumen Expands Cloud-Based Solutions For Contact Centers By Partnering With Talkdesk 3/23/2023

    Today's businesses are exploring new ways for remote and hybrid employees to deliver outstanding customer experiences.

  9. LiveVox Introduces Latest Platform Release, Designed To Maximize Contact Center Performance And ROI 3/21/2023

    LiveVox a proven cloud CCaaS platform built to transform contact center performance, today launched the latest version of its comprehensive, open platform, LV19.

  10. 3CLogic CTI And Contact Center Solution Now Available On SAP Store 3/21/2023

    3CLogic today announced that its CTI and Contact Center solution is now available on SAP Store, the online marketplace for SAP and partner offerings.