Current Headlines

  1. Pulse Partners With Titanium And Approved Contact, To Launch Unified Communication And Payment Platform For Contact Centers 3/24/2026

    Pulse today announced a strategic partnership with Titanium Payments and Approved Contact to deliver a fully integrated communication and payment solution for contact centers and customer service operations.

  2. InterAction Announces Next-Generation CRM Platform For Legal Professionals 3/19/2026

    LexisNexis® Legal & Professional, a global leader in information, analytics, and AI-powered workflow solutions, today announced the commercial preview launch of InterAction+™ AI, the next-generation evolution of the original legal CRM.

  3. Atento Drives The Creation Of New Roles In Generative AI To Transform The CX Sector 3/19/2026

    Atento, one of the world's largest providers of customer relationship management and business transformation outsourcing (CRM/BTO) services and an industry leader, is taking a leading role in transforming the customer experience (CX) sector by creating new professional roles centered on generative artificial intelligence.

  4. Loyalzoo Unveils Integrated CRM And Advanced Loyalty Functionality For New MX™ POS Smart Terminals 3/19/2026

    Loyalzoo, the pioneer in digital customer engagement for independent retailers, today announced a strategic partnership with Priority to introduce a natively embedded CRM system into Priority's new MX™ POS point-of-sale platform.

  5. Wedbush Wealth Management Chooses Wealthbox As Enterprise CRM Platform To Streamline Advisor Workflows And Expand Technology Suite 3/17/2026

    Wealthbox, the highest-rated CRM software for financial advisors, today announces a new enterprise CRM agreement with the Wealth Management division of Wedbush Securities, a leading financial services firm providing wealth management, securities brokerage, clearing, and investment banking services to clients around the world.

  6. Vendasta Launches CRM AI To Close The Execution Gap, With A CRM That Updates Itself 3/17/2026

    Vendasta, the AI workforce platform for small and medium businesses, announced the launch of CRM AI, a living, self-updating CRM that automatically captures sales conversations, updates records, surfaces actionable insights, and coaches reps in real time — helping sales teams move faster from lead to revenue.

  7. DIDWW Integrates phone.systems™ Cloud PBX With Activecampaign CRM 3/17/2026

    DIDWW, a global telecom provider of premium-quality SIP trunking and two-way SMS services, has announced a new integration between its cutting-edge cloud PBX, phone.systems™, and ActiveCampaign CRM.

  8. ProNexis Expands AI-Powered Booking Across Contact Center Platform 3/16/2026

    ProNexis, a lead conversion platform that helps home service brands turn customer inquiries into booked appointments, announces the full-scale deployment of its AI-powered automated booking system through its strategic partnership with Connex AI.

  9. Spectrum Business And RingCentral Expand Partnership With AI Contact Center And Conversation Intelligence To Transform Customer Experiences 3/11/2026

    Spectrum and RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced a significant expansion of their partnership to make RingCentral's RingCXTM, an AI-first omnichannel contact center, and its AI Conversation Expert (ACETM), advanced conversation intelligence, available to Spectrum Business customers.

  10. eHealth Unveils New Growth Strategy Centered On Trusted, Lifelong Customer Relationships 2/19/2026

    eHealth (NASDAQ: EHTH), a leading private online health insurance marketplace, today announced a new company vision focused on supporting Americans with trusted, lifelong guidance on their health coverage, while addressing the divergent needs of Medicare beneficiaries and those who are not yet eligible for Medicare.