Current Headlines
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Wayne Metropolitan Community Action Agency Turns To 8x8 Integrated Cloud Contact Center And Unified Communications Platform To Better Serve The Community
1/9/2024
8x8, Inc. a leading integrated cloud contact center and unified communications platform provider, today announced that Wayne Metro Community Action Agency has deployed the 8x8 XCaaS (Experience Communications as a Service) integrated cloud contact center and unified communications platform to better serve the community with enhanced customer engagement, while improving employee efficiency and productivity.
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Zuper Announces Integration With Freshworks For Businesses With Field Operations To Deliver Exceptional Customer Experiences On The Go
1/4/2024
Zuper, a leading solutions provider to scale and modernize fast-growing businesses with field operations, today announced an integration with Freshworks Inc. (NASDAQ: FRSH) in the Freshworks Marketplace to enhance customer relationships and experiences for businesses field service teams.
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MessageWhiz Delivers Business Messaging And CPaaS To Google Cloud Marketplace
12/20/2023
MessageWhiz, a leading provider of messaging services, today announced that its CPaaS platform is available on Google Cloud Marketplace.
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MetTel Partners With Talkdesk To Deliver Industry-Leading GenAI Features To Contact Center Customers
12/19/2023
MetTel, a digital transformation and communications leader, is partnering with Talkdesk®, to integrate groundbreaking GenAI features from Talkdesk into MetTel's portfolio.
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ProTexting SMS Integration With HubSpot Unleashes High-Speed Messaging Capabilities
12/18/2023
ProTexting, a leading force in the text messaging industry, is excited to announce a new integration with HubSpot, enabling businesses to send SMS messages at an unprecedented speed of up to 1000 texts per second.
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Awesome CX By Transcom, A Global Outsourcing Company, Joins Forces With Netomi AI To Revolutionize Customer Experience
12/16/2023
Awesome CX by Transcom, a global leader in outsourcing, is proud to announce a strategic partnership with Netomi AI (portfolio company of Jeffrey Katzenberg's WndrCo) to unleash the power of Generative AI at scale in the customer experience industry.
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Leading Energy Distributor Jemena Partners With Startek To Reimagine Customer Experience
12/12/2023
Startek® (NYSE: SRT), a global customer experience (CX) solutions provider, and Jemena, a leading Australian energy distributor, today announced the impact of their partnership designed to modernize customer experience delivery for Jemena Customers.
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Underdog Fantasy Elevates CRM Marketing With Optimove's AI-Powered Capabilities
12/7/2023
Underdog Fantasy, the fastest-growing paid fantasy sports company on the market, today announced it has selected Optimove, the leading CRM Marketing platform for the iGaming sector, as the brand’s solution for AI-led segmentation, orchestration and personalization at scale.
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Zoom Delivers AI-Powered Customer Experiences At An Unmatched Value For Companies Of Every Size
12/6/2023
Today Zoom Video Communications, Inc. (NASDAQ: ZM) announced enhancements across its AI-powered customer experience (CX) suite and new pricing plans that are expected to be available in the coming weeks.
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Cresta Raises Bar With New Generative AI Capabilities That Drive Efficiency And Effectiveness In The Contact Center
11/7/2023
Cresta, a leading provider of generative AI for intelligent contact centers, today announced new AI enhancements that provide contact center agents and leaders with advanced, intuitive capabilities to make data-driven decisions that drive more productive and effective customer interactions - a true game changer in AI accessibility.