Current Headlines

  1. TCN Enhances SMS Payment Portal With Text-To-Pay Feature For Its Advanced Contact Center Platform, TCN Operator 7/11/2023

    TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies, today announced enhancements to its SMS payment portal’s Text-to-Pay feature, enabling contact centers to use SMS communications for payment processing while maintaining convenience and compliance.

  2. ComputerTalk And Tethr Partner To Improve Contact Center Performance 7/11/2023

    ComputerTalk, developer of ice Contact Center with Microsoft Teams, and Tethr, the leading AI-powered conversation intelligence platform, today announced the formation of a strategic partnership to help companies improve contact center performance and overall customer experience.

  3. Deloitte Digital And Salesforce Collaborate To Help UnleashThe Power Of AI For CRM 6/29/2023

    Today, Deloitte Digital and Salesforce announced a collaboration to provide organizations around the world with the accelerators and strategies they need to deploy trusted AI for CRM.

  4. BloomSmith Revolutionises Real Estate Funding Operations With Really Simple Systems CRM 6/29/2023

    Leading cloud CRM software vendor, Really Simple Systems announces the successful implementation of its CRM with BloomSmith, a VAT bridging loan provider.

  5. Milliken & Company Launches New CRM System Built On Salesforce 6/26/2023

    Global diversified manufacturer Milliken & Company successfully launched an enterprise customer relationship management (CRM) solution, Spark, last month, built on the foundation of Salesforce and with the help of Salesforce partner eVerge.

  6. Invoca Pioneers A New Era Of CX, Transforming Contact Centers With Real-Time Data that Enables Agents To Get Right To The Point 6/22/2023

    Invoca, a recognized leader in conversation intelligence AI, broadens its innovative PreSense product for modern contact centers to connect with Five9, NICE inContact, Genesys, Salesforce, Amazon Connect, and others.

  7. Yellow.ai Launches Generative AI-Powered ChatBots And VoiceBots Solution For Customer And Employee Experience Automation In SAP® Store 6/21/2023

    Yellow.ai, a global leader in conversational AI, today announced that its AI-powered generative ChatBots and VoiceBots solution for customer and employee experience automation is now available on SAP ® Store , the digital marketplace for SAP and partner offerings.

  8. G12 Communications Partners With Luware To Deliver Next-Generation Teams Contact Center Solutions Within Operator Connect 6/21/2023

    G12 Communications, a leading provider of unified communications solutions, is pleased to announce its partnership with Luware, a pioneer in contact center solutions, to deliver an innovative Teams Contact Center offering through Operator Connect.

  9. Carbyne Selects NWN Carousel's Experience Management Platform For Emergency Call Center Integration With NG911 Cloud-Native Call Handling Services 6/19/2023

    Carbyne, the leading provider of cloud-native public safety communications, is thrilled to announce a new partnership with NWN Carousel, the leading cloud communications service provider, to integrate Carbyne's NG911 Cloud Native Call Handling solutions into NWN Carousel's resale portfolio.

  10. Cincom Systems Partners With Sapiens To Deliver Better Customer Experiences Through Automated Correspondence Processing 5/25/2023

    Cincom Systems, a global organization devoted to business success through process automation is pleased to announce a strategic partnership with Sapiens International Corporation, a leading global provider of software solutions for the insurance industry.