TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies, today announced enhancements to its SMS payment portal’s Text-to-Pay feature, enabling contact centers to use SMS communications for payment processing while maintaining convenience and compliance.
ComputerTalk, developer of ice Contact Center with Microsoft Teams, and Tethr, the leading AI-powered conversation intelligence platform, today announced the formation of a strategic partnership to help companies improve contact center performance and overall customer experience.
Global diversified manufacturer Milliken & Company successfully launched an enterprise customer relationship management (CRM) solution, Spark, last month, built on the foundation of Salesforce and with the help of Salesforce partner eVerge.
Invoca, a recognized leader in conversation intelligence AI, broadens its innovative PreSense product for modern contact centers to connect with Five9, NICE inContact, Genesys, Salesforce, Amazon Connect, and others.
Yellow.ai, a global leader in conversational AI, today announced that its AI-powered generative ChatBots and VoiceBots solution for customer and employee experience automation is now available on SAP ® Store , the digital marketplace for SAP and partner offerings.
G12 Communications, a leading provider of unified communications solutions, is pleased to announce its partnership with Luware, a pioneer in contact center solutions, to deliver an innovative Teams Contact Center offering through Operator Connect.
Carbyne, the leading provider of cloud-native public safety communications, is thrilled to announce a new partnership with NWN Carousel, the leading cloud communications service provider, to integrate Carbyne's NG911 Cloud Native Call Handling solutions into NWN Carousel's resale portfolio.
Cincom Systems, a global organization devoted to business success through process automation is pleased to announce a strategic partnership with Sapiens International Corporation, a leading global provider of software solutions for the insurance industry.