Current Headlines

  1. Revolutionizing CRM: Introducing Avid CRM With New Microsoft Outlook Embedded 2/13/2025

    Today marks a major milestone in CRM innovation with the launch of Avid CRM, a cutting-edge platform that integrates seamlessly into Microsoft Outlook, including Outlook Classic, the New Outlook, Outlook Web App, and on browsers, tablets, Macs, iPhones, and Android devices.

  2. Cisco And Mistral AI Partner To Deliver On Cisco's Mission To Transform The Customer Experience With AI 2/10/2025

    Cisco (NASDAQ: CSCO), the worldwide leader in security and networking, today announced the first, jointly developed AI Agent from its strategic partnership with Mistral AI, one of Europe's leading providers of AI solutions.

  3. SalesMail Announces Integration With RealPage And Knock CRM, Expanding Its Multifamily Offering 1/24/2025

    SalesMail, the #1 personalized video platform in multifamily and senior living, recently announced an integration with Knock CRM, powered by RealPage, the leading global provider of AI-enabled software platforms to the real estate industry.

  4. MiaRec Unveils MiaRec IMetrics: A Revolutionary AI-Powered Solution Redefining Contact Center Analytics 1/23/2025

    MiaRec, a leading provider of AI solutions for CX and business insights, is proud to announce the launch of MiaRec Intelligent Metrics, a groundbreaking feature designed to transform how contact centers measure and analyze performance metrics.

  5. TransPerfect Expands Global Contact Center And BPO Capabilities With Acquisition Of H2A 1/23/2025

    TransPerfect, the world's largest provider of language and AI solutions for global business, today announced the acquisition of H2A, a French leader in contact center customer experience and business process outsourcing (BPO) solutions.

  6. Oracle AI Agents Help Sales Teams Create More Meaningful Customer Connections 1/21/2025

    Oracle CloudWorld Tour - Oracle today announced new AI agents and generative AI capabilities within Oracle Fusion Cloud Sales to help sales teams create more meaningful engagements and accelerate sales processes.

  7. FCCI Insurance Group Transforms Customer Experience With Glia Call Center And Digital Customer Service 1/15/2025

    Glia, the leader in customer interaction technology, and FCCI Insurance Group (FCCI) today announced that the insurance company has successfully gone live with Glia to enhance the customer and Customer Service Representative (CSR) experience while creating deeper visibility into contact center operations.

  8. Vontier's Driivz Extends Its Offering To Provide Call Center And Network Operation Center (NOC) Services 1/7/2025

    Driivz, a Vontier (NYSE: VNT) company and part of its EVolve™ e-mobility portfolio and a leading global software supplier to EV charging operators and service providers, today announced a new service offering to provide an end-to-end solution for Level 1 (L1) and Level 2 (L2) support services for EV charge point operators.

  9. Pine AI: Empowering Consumers With Autonomous AI For Customer Service Challenges 1/3/2025

    Pine AI is an innovative AI assistant designed to manage customer support communications on behalf of consumers (Introduction Video).

  10. Encore Data Products Announces Expansion Of Sales Team To Boost Customer Engagement And Service 12/26/2024

    Lafayette, Colorado Encore Data Products has announced an expansion of its sales team, aiming to strengthen customer relationships and provide more personalized service. As a respected supplier of audio and technology products to schools, libraries, and businesses, Encore Data Products is enhancing its customer engagement with this strategic move.