ABC Corporate Services Is First 24/7 Call Center To Adopt G2Agent For Customer Servicing

G2 SwitchWorks Corp. announced recently that ABC Corporate Services will implement G2Agent in their 24/7 TESS (Travelers Emergency Service System) call center to service their travel agency and corporate travel department customers worldwide.

ABC Corporate Services will utilize the format-free, multi-GDS capabilities of the G2Agent desktop to provide after-hours and emergency service to travelers of their travel agency customers.

"With G2Agent, ABC Corporate Services can provide uninterrupted service to travelers, regardless of which GDS their agency customers use," said Darlene Rondeau, VP of Sales and Marketing, G2 SwitchWorks. "Our multi-content capabilities provide a seamless environment for 24/7 customer service, and our Universal Exchange feature completely streamlines the process of refunding or exchanging tickets for travelers no matter where the ticket was booked."

"G2Agent is an enhancement to TESS that will make the reservation process more efficient for our agents while heightening their overall productivity and success. Ultimately, we view it as a tool that will allow us to provide the highest service levels possible and exceed client needs," notes Beverlee S. Patterson, President & COO, ABC Corporate Services. "We look forward to a long-term partnership with G2 SwitchWorks," she added.

About G2 SwitchWorks
G2 SwitchWorks seamlessly integrates GDS and other supplier content to lower distribution costs, automate common business processes and improve delivery of customer service. G2's single point of sale solution, G2Agent, gives travel agencies more control by providing multi-source shopping, booking and servicing capabilities across multiple channels including G2's Private Network of carriers. Along with automated refunds and exchanges and one-click low fare search, G2Agent offers switching rules to manage booking channels, Universal Record with dynamic updates, customized agency data reporting and the integration of many traditional mid-office functions into the desktop. G2 customers include over 20,000 individual travel agents and a list of leading retailers including priceline.com, Carlson Wagonlit, Garber Travel International, Atlas Travel International and The Mark Travel Corporation.

About ABC Corporate Services
ABC Corporate Services is a leading provider of services to the global travel agency and corporate communities. Providing progressive solutions for the business of travel, ABC Corporate Services offers the ABC Premier Hotel Program, TESS -- Traveler Emergency Service System, ABC Global Fares, ABC Global Connect, and various marketing opportunities for its supplier partners. The company is headquartered in Rosemont, Illinois. For more information about ABC Corporate Services, visit www.abccst.com.

SOURCE: G2 SwitchWorks Corp.