Amcat Invests In Worldwide Expansion Program
Amcat, a global leader in call center technology solutions, announced today that it is embarking on a worldwide expansion plan. The company's growth is a reflection of the strength in the customer interaction management marketplace, driven by the economic need for companies of all sizes to better manage customer relationships.
Part of Amcat's announcement includes an investment at a prime location in Oklahoma City to build a new world headquarters. Founded in 1991, Amcat has experienced year on year growth and now boasts over 1,100 installations of its contact center software across the globe. Work on the new HQ is due to start in Q2 2005 and will be completed by Q4 of that year.
Amcat CEO Mark Costello commented, "Over the last 13 years we have successfully developed Amcat into a well-known and well regarded brand that is recognized as a worldwide leader in contact center technology. Now the marketplace is recognizing the economic need to more effectively manage all customer interactions, Amcat is uniquely positioned to offer a solution that is cost-effective, integrates with existing telephony infrastructure and provides powerful tools to manage a company's interaction data."
"The new headquarters, located at 1 Amcat Place, will provide a wonderful work environment for our employees and reflect through its architecture and campus, Amcat's commitment to providing excellence in contact center technology and service," continued Costello. The 6-acre site in Quail Springs Office Park, that Amcat will move, from its current site in Edmond, Oklahoma, is a popular location for technology companies in the region and is also home to other high-profile organizations such as Avaya, AT&T Wireless and Hertz.
A second phase of Amcat's expansion is the opening of Amcat's new European Development Center in Manchester, UK. As part of the company's dramatic growth in Europe, Amcat UK has moved to a new expanded facility in Manchester, England, where it originally began trading in 2000. A second site, dedicated to customer care & training is scheduled to open nearby in Q1, 2005.
Costello concludes, "While it has been a turbulent time for call center technology vendors over the last 24 months, Amcat's clear vision as a technology provider that delivers solutions that offer measurable bottom-line benefits for businesses, has helped it to survive and even thrive in tough economic periods. We have become a solid and reliable player in the market. Amcat continues to invest in developing new products that accurately predict and meet the changing demands of call centres worldwide."
Amcat also serves the needs of call centers in Germany, India, New Zealand, Canada, South America, and South Africa.
About Amcat
Amcat™ is a leading provider of intelligent contact center solutions to power dramatic increases in productivity, agent professionalism, and campaign management flexibility. Amcat solutions enable companies to increase operating efficiencies and to continually enhance the quality, capabilities and services available in their contact center. As a result, contact centers experience a significant increase in inbound and outbound productivity, a higher level of agent professionalism and the ability to make rapid adjustments to campaigns and operations. Founded in 1991, Amcat has a global customer base of more than 1,100 contact centers. For more information visit www.amcat.com or call 1-800-364-5518.