Amcat's Contact Center Suite To Streamline New Customer Acquisition Process

Amcat, one of the leading provider of intelligent customer interaction solutions, has been chosen by Merchant Lynx, believed to be a national leader in credit card processing, to provide an integrated call center and customer acquisition system for its customer contact center.

Amcat's Contact Center Suite will be the focal point of an integrated and highly coordinated customer acquisition and sales processing system. The Amcat system's centralized database along with its web-based appointment scheduler and automated outbound contact system provide a complete seamless appointment setting and customer acquisition process.

The automated appointment setting and contact process have several phases. Sales travel schedules are coordinated with the Amcat web-based appointment scheduler. Contact lists for each sales region are automatically imported in to the Amcat system and contact projects are created for agent teams. Amcat's Contact Center Suite then proactively feeds contacts to agent teams that are assigned to make customer appointments for each sales region. "The Amcat system is a perfect fit meeting Merchant Lynx's requirements for improving appointment setting productivity and efficiency," according to Amcat President Richard Costello. "Through the discovery process, Merchant Lynx helped us understand that they were losing productivity due to several manual steps, variables and decision points within the appointment setting process. The Amcat system streamlines the entire process, centralizes data, and removes many of the manual steps as well as the unproductive elements of the customer contact process. When agent decisions are entirely focused on speaking with customers rather when or who to call, it really boosts productivity."

Merchant Lynx is a national leader in credit card processing services. Merchant Lynx strives to serve merchants with innovative services that meet customers' evolving needs. Services include credit card processing, debit card, check validation, e-commerce programs and loyalty.

"We looked for a company that would take the time to understand our processes and could really put together an end-to-end solution around our needs," according to Phil Beniamino, vice president of Merchant Lynx. "Amcat has done a good job in understanding what we want to accomplish and has put together a strong implementation plan. We're looking forward to greater efficiencies and productivity with the Amcat system."

Amcat provides a unique customer interaction platform with built-in flexibility to meet an organization's specific processes and requirements. As in the case with Merchant Lynx, the Amcat solution is able to fit within the customer's vision and streamline their processes rather than forcing them to work around inflexible systems. The Amcat system is a complete unified inbound outbound and blended contact solution with built-in flexibility and an open standard's based architecture.

About Merchant Lynx
Merchant Lynx Services' vision is to provide exceptional services to merchants in the Nation. As a leader in credit card processing, Merchant Lynx strives to serve merchants with innovative services that meet our customers' evolving needs. At the same time, we understand that sustained success is about more than just providing great services. Find out what we mean when we talk about steadfast superior customer service by contacting us. For more information visit www.merchantlynx.comor call 1-866-873-2200.

About Amcat
Amcat customer interaction management solutions help companies grow their business while providing the flexibility to adapt to changing business requirements. Amcat's contact center software is scalable, allowing businesses expand while their communication infrastructure scales and grows with them. Built from decades of customer care expertise, Amcat solutions are easy to use and reliable, driving more productive customer interactions. Today, Amcat is helping over 2,000 companies grow their business while increasing revenue, reducing costs, improving customer service and adapting to market change. That's Amcat. Smart contact. Smart business. For more information visit www.amcat.com or call 1-800-364-5518.

SOURCE: Amcat