Product/Service

Astute PowerCenter™ Business Intelligence

Source: Astute Solutions

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A fast, accurate and easy-to-use reporting system is important in any contact center, marketing or sales environment. PowerCenter Business Intelligence is designed with a very robust, built in reporting system allowing reporting on any category defined by the user. In any large organization, there is the possibility that hundreds may be even thousands of code values would exist to cover the extent of your products, issues and service offerings. PowerCenter Business Intelligence allows you to easily use that vast base of knowledge without constantly referencing an overwhelming amount of source codes.

A fast, accurate and easy-to-use reporting system is important in any contact center, marketing or sales environment. PowerCenter Business Intelligence is designed with a very robust, built in reporting system allowing reporting on any category defined by the user. In any large organization, there is the possibility that hundreds may be even thousands of code values would exist to cover the extent of your products, issues and service offerings. PowerCenter Business Intelligence allows you to easily use that vast base of knowledge without constantly referencing an overwhelming amount of source codes.

Benefits:

  • Provides flexibility to use external reporting tools for multi-dimensional data analysis to generate reports with valuable and actionable information
  • Easily and accurately refreshes and updates data
  • User-friendly and instinctive approach allowing IT professionals to quickly and smoothly transform raw PowerCenter data into a meaningful third party report
  • Reduces potential errors when using sophisticated joining tools