Product/Service

Astute PowerCenter™ Chat

Source: Astute Solutions
Maintaining customer loyalty requires companies to rapidly adapt to the dynamic expectations of their customers. While email is the most common means of electronic communications, web chat is rapidly gaining popularity. PowerCenter Chat offers a one-to-one web chat link on your web site to provide customers with immediate answers and maintain customer loyalty. PowerCenter Chat is most effective when combined with the capability of an integrated system for multi-channel communications. Integrating phone, email, fax and chat, not only meets your customers' communication needs, but also affords your organization the most effective way to handle them.
Maintaining customer loyalty requires companies to rapidly adapt to the dynamic expectations of their customers. While email is the most common means of electronic communications, web chat is rapidly gaining popularity. PowerCenter Chat offers a one-to-one web chat link on your web site to provide customers with immediate answers and maintain customer loyalty. PowerCenter Chat is most effective when combined with the capability of an integrated system for multi-channel communications. Integrating phone, email, fax and chat, not only meets your customers' communication needs, but also affords your organization the most effective way to handle them.

Benefits:

  • Allows real-time communications with your customers through the convenience of web chat
  • Improves agent utilization by delivering incoming chat interactions through skills-based routing methods
  • Leverages a response library so call center agents provide consistent and efficient answers
  • Supports "pushing" web pages to the customer to assist in answering questions

To learn more about PowerCenter Chat, CLICK HERE.