Product/Service

Astute PowerCenter™ Interaction

Source: Astute Solutions
Managing daily customer interactions is an essential part of your business, and today's customers expect to choose when and how they communicate with your organization. One way to ensure your customers have immediate answers to their questions is to make multiple channels of communication available to them. A successful CRM solution must manage customer interactions from multiple sources through one integrated system and provide fast and accurate customer responses. Whether it's via phone or internet, PowerCenter Interaction integrates your customer communications and routes them to the appropriate person for handling.
Managing daily customer interactions is an essential part of your business, and today's customers expect to choose when and how they communicate with your organization. One way to ensure your customers have immediate answers to their questions is to make multiple channels of communication available to them. A successful CRM solution must manage customer interactions from multiple sources through one integrated system and provide fast and accurate customer responses. Whether it's via phone or internet, PowerCenter Interaction integrates your customer communications and routes them to the appropriate person for handling.

Benefits:

  • Manages workflow by queuing customer phone calls, email, web interactions and faxes through a single ACD engine
  • Ensures quality service across multiple communications channels
  • Assists managers by providing views of multiple queues and workgroups at the same time
  • Provides real time monitoring, recording and reporting to quality control
  • Provides skills-based routing for maximum efficiency
  • Allows custom queue announcements and call flow to provide customers accurate information

To learn more about PowerCenter Interaction, CLICK HERE