Product/Service

Astute ReferralCenter™

Source: Astute Solutions

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If your main customer contact center receives a customer request that is best handled by a field location or remote office, ReferralCenter enables you to quickly and easily send customer communications directly to the location best able to resolve them, whether that is a store location, remote office, or home-based remote agents. ReferralCenter enables CSR's in multiple locations to access customer data and enter the resulting information following the resolution of a customer issue thus "closing the loop" on each issue. ReferralCenter is an excellent choice for companies who have multiple office locations or home-based remote agents.

If your main customer contact center receives a customer request that is best handled by a field location or remote office, ReferralCenter enables you to quickly and easily send customer communications directly to the location best able to resolve them, whether that is a store location, remote office, or home-based remote agents. ReferralCenter enables CSR's in multiple locations to access customer data and enter the resulting information following the resolution of a customer issue thus "closing the loop" on each issue. ReferralCenter is an excellent choice for companies who have multiple office locations or home-based remote agents.

Download the product brochure here.