Blue Pumpkin Time Record Manager
Download the complete product sheet now.
Managing agent time records is one of the most fundamental activities in your contact center. It can also be one of the most inefficient, swallowing hours and resources while agents and supervisors struggle with timekeeping paperwork, inaccurate time reporting, complex pay rules, and error-prone data entry processes. Worse yet, every minute they spend comes at the expense of doing their "real" work, and that can hurt your productivity —and your bottom line.
Blue Pumpkin® can help. Our Time Record Manager is a Web-based, time and attendance solution that makes managing the time collection process more efficient and economical, reducing payroll waste while improving employee satisfaction. By automating and simplifying time tracking, Time Record Manager frees your contact center staff from labor-intensive time tracking processes so they can focus on delivering quality service.
Time Record Manager is part of the Blue Pumpkin Workforce Optimization Suite, an integrated set of software applications and professional services that Balance and Optimize™ three important, yet competing contact center priorities: business growth through customer loyalty, employee satisfaction and retention, and operating costs.