Call Center Exhibition: Presence Technology To Present At Annual Call Center Exhibition In Seattle
The company debuts in the North American market while participating in one of the major global events for the Call Center industry
Presence Technology, a global company specializing in optimizing contact center performance, will be presenting their suite of solutions for Contact Centers at the Annual Call Center Exhibition (ACCE) on September 11-13th in Seattle, Washington.
The company will exhibit at the event in booth 233, where it will announce the worldwide launch of version 6.0 of its product suite. This release will include the presentation of Presence OpenGate, based on the powerful, Asterisk open source platform. OpenGate is a new component that allows an existing contact center to deploy a flexible and cost-effective telephony solution.
OpenGate may interface to the standard telephone network (PSTN), existing PBX/ACD systems as well as Voice over IP to provide a complete contact center solution in software that includes everything required to deliver high quality voice solutions while meeting the needs of an enterprise contact center.
In addition, Presence will present new features for the Presence Scripting tool and improvements in the communication protocols. These enhancements are aimed at improving scalability and integration capabilities with third party providers.
Tom Buck, Sales Director for USA & Canada of Presence Technology said: "The global gathering of ACCE attendees will give Presence Technology an excellent forum to present our product offerings and global contact center expertise for solutions based on legacy platforms, coupled with the latest offerings using open source platforms. Our fully modular suite of products gives Presence a unique position in the marketplace and allows us to offer a wide variety of optimization tools for new and existing call centers... We are very proud to be part of this event and expect a successful show with our compelling product offering."
The solutions Presence Technology markets, allow users complete control over their communication channels using powerful routing and analysis tools that follow each channel independently.
About Presence Technology
Presence Technology is a software provider specialized in providing advanced solutions for the contact center to optimize resources and increase efficiency in the interactive processes between companies and their customers. Featuring a highly-qualified professional team, the company has closed deals with a large number of customers on a worldwide scale. Our network of strategic partners spans across Europe, South America, South Africa and the USA, endorsing and supporting their projects all over the world. For further information, please visit our website at www.presenceco.com