Call Center: Telrex Announces Support For Cisco Smart Business Communications System
Telrex, developer of CallRex IP call recording and monitoring software for businesses using IP PBXs or hosted VoIP services, recently announced support for the Cisco Smart Business Communications System. Telrex's CallRex software integrates with the Cisco Unified Communications 500 small business IP telephony system to provide IP call recording and monitoring for Cisco IP phones.
SMB customers combine CallRex Unlimited licenses and On-Demand licenses to fit their specific business needs. Unlimited licenses allow automatic, triggered recordings based on multiple criteria for 100% or selective call recording. On-Demand licenses allow managers or employees to manually record calls in real time. On-Demand licenses feature CallRex Look-Back recording enabling users to record an entire telephone call at any time during the call.
"As small business customers replace key systems in favor of IP telephony, CallRex offers everyone an easy and affordable way to add call recording as a standard business application," says Andy Mercker, Director of Marketing, Telrex. "Support for the Smart Business Communications System and the UC500 represents Telrex's commitment to Cisco and its Unified Communications platform."
CallRex software utilizes innovative packet-sniffing technology to record IP phone calls occurring through the Cisco UC500. CallRex software creates high quality IP call recordings in highly compressed files to store as much as 29,300 hours of recording on a standard 100GB hard disk. Call recordings are quickly retrieved through the CallRex user interface via multiple search criteria, and can be exported for use with business applications including email, CRM, agent training, and more.
The CallRex suite includes CallRex Multi-Media computer recording and CallRex Agent Evaluation software providing comprehensive employee monitoring and business optimization. CallRex API enables custom integration with third-party applications and is freely available from Telrex. For more information about CallRex solutions, please contact Telrex at +1 (425) 827-6156 or visit www.telrex.com.
About Telrex
Telrex provides VoIP call recording and monitoring, computer recording and monitoring, and agent evaluation software to small and medium businesses using an IP PBX or hosted VoIP services. CallRex supports the leading IP-based phone systems including those from Cisco Systems, Inc. Telrex offers its suite of call recording and monitoring software through value added resellers worldwide.
SOURCE: Telrex