Call Quality Calibration (CQC)
Source: etalk Corporation
Call Quality Calibration (CQC) transforms what may be simply a process compliance system into a valuable diagnostic tool, powered by customer insights and invaluable agent training and coaching.
Download the complete product sheet now.
Call Quality Calibration (CQC) transforms what may be simply a process compliance system into a valuable diagnostic tool, powered by customer insights and invaluable agent training and coaching. Agent performance data is matched against corresponding customer satisfaction feedback, and statistically analyzed to identify gaps and inconsistencies between these two critical information sources. CQC ensures that performance evaluations include measurements relevant to customers, and gives call evaluators a means to define quality from a customer perspective.
This website uses cookies to ensure you get the best experience on our website. Learn more