Cistera Networks Earns A 2007 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine
Cistera Networks, Inc., one of the leading provider of enterprise application platforms and engines for IP Communications, announced recently that Technology Marketing Corporation's (TMC) Customer Interaction Solutions magazine has named the Cistera Convergence Server and CallCenterRecord Enterprise as a recipient of a 2007 IP Contact Center Technology Pioneer Award. Customer Interaction Solutions is a leading CRM, call center and teleservices industries publication.
The 2007 IP Contact Center Technology Pioneer Award recognizes companies that have created a groundbreaking, successful IP contact center product or service.
The Convergence Server, with its robust suite of application engines, offers comprehensive solution sets for multiple vertical markets, including IP Contact Centers. These solutions deliver the functionality to enhance productivity and extend the capabilities of the IP Communications network. The Convergence Server adds critical competency and features such as Quality Assurance and Compliance within a Cisco, Nortel and Sylantro Communications environment. Cistera has platforms that support less than 100 users to more than 100,000 users.
"Cistera is honored to receive this important recognition," said Greg Royal, Cistera's founder and chief technology officer. "Our contact center customers are realizing the full benefits of IP technology, and this award reflects Cistera's commitment to delivering this technology. We view the impact of IP as far broader than simple technological features; it creates a more efficient way for contact centers to do business. Cistera is committed to innovation and we were one of the first to deliver advanced IP-based capabilities in the Cisco, Nortel and Sylantro environments. This honor, along with more than 1,000 successful system installations, is yet another validation of our work."
"TMC is proud to recognize Cistera Networks with an IP Contact Center Technology Pioneer Award," said Nadji Tehrani, executive group publisher and editor in chief of Customer Interaction Solutions. "They have proven that their solution has been designed with the needs of the contact center market in mind and the potential of IP behind it. This award was created as a way to acknowledge those who brought groundbreaking technologies to market while providing high-quality and superior applications."
The IP Contact Center Technology Pioneer Award winners will be highlighted in the July 2007 issue of Customer Interaction Solutions magazine.
For more information please visit www.tmcnet.com.
About Cistera Networks
Cistera Networks makes Application Driven Telephony a reality by setting the new standard in advanced IP phone application platforms and engines for the Enterprise VoIP Telephony environment. The Cistera ConvergenceServer (CCS) uses the industry-leading Cistera Enterprise Platform for IPT to provide Unified Application Administration as well as Fault and Performance Management for enterprise IPT Application deployments. Cistera provides next-generation solutions for numerous vertical markets including education, finance, healthcare and government. Cistera Networks maximizes IP phone capabilities – taking the communications platform to an entirely new level.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions magazine has been the voice of the call/contact center, CRM and teleservices industries. Customer Interaction Solutions has helped these industries germinate, grow, mature and prosper. TMC, the magazine's publisher, and is proud to publish the leading publication that has helped these industries, which have a positive impact on the world economy, continue to thrive. Hailed by the Wall Street Journal as "the Bible of the Industry", Customer Interaction Solutions magazine continues leading the way with the most comprehensive editorial. Please visit
www.cismag.com.
About TMC
Technology Marketing Corporation (TMC) publishes Customer Inter@ction Solutions, INTERNET TELEPHONY magazine, Unified Communications and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 4,000 most visited Web sites in the world by alexa.com*, TMCnet serves two million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Communications Developer Conference, IMS Expo and Call Center 2.0 Conference. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)
For more information about TMC, visit
www.tmcnet.com.
SOURCE: Cistera Networks, Inc.