ClickFox Customer Sprint Wins Gartner & 1 To1 Media CRM Excellence Award For Customer Experience
Sprint Recognized for Their Enterprise-Wide Vision and Commitment to the Customer Experience
Atlanta, GA--(Marketwire) - ClickFox, the pioneering leader of customer experience analytics (CEA) software and solutions, today announced that Gartner, Inc. and 1to1 Media have recognized their customer, Sprint, as the Gold winner of the 2010 Gartner & 1to1 Media Customer Relationship Management Excellence Award in the Customer Experience category.
Sprint leverages ClickFox CEA to analyze customer experience behavior trends across interaction channels, including retail stores, web, call center, IVR, and CTI routing applications. This single, powerful view of the customer is tied to customer satisfaction and customer churn data to identify hidden connections between interactions and customer loyalty for dramatically improved satisfaction and retention.
"The award is gratifying and a reflection of Sprint's work over the last few years to improve the quality and consistency of our customer interactions," said Bob Johnson, Sprint's Chief Service Officer. "ClickFox, one of our important partners in this process, provided us with key insight needed to drive measurable improvements in customer satisfaction, loyalty and retention."
The Gartner & 1to1 Media CRM Excellence awards highlight innovative companies that impact value through their customer relationship strategy and demonstrate excellence in delivering the customer experience. A gold and silver award were given for each of five categories this year -- Customer Experience, Efficiency, Enterprise-wide, Innovation, and Growth. A panel of judges that included Gartner analysts and other customer relations experts in business and academia were involved in judging each entry.
"We congratulate Sprint on the prestigious honor of being named a Gartner and 1to1 Media CRM Excellence award winner," said Marco Pacelli, chief executive officer (CEO) of ClickFox. "Sprint has demonstrated what it truly means to be customer-centric by elevating customer experience to be a strategic, enterprise-wide initiative. They are one of several progressive Fortune 500 companies leveraging cross-channel analytics, and ClickFox is proud to be a part of their commitment to revolutionizing the complete, end-to-end customer experience."
ClickFox's customer base includes leading organizations in the telecommunications, healthcare, financial services, insurance, technology and retail industries. With nearly 1 billion customer interactions being processed each month, ClickFox is the market leader in processing, analyzing and improving customer interactions across industries and all interaction touch points.
Disclaimer: The identification of a Gartner Award winner is not an endorsement by Gartner of any vendor, product or service.
About ClickFox
ClickFox is the defining leader of customer experience analytics (CEA) software and solutions. Transcending a limited single channel view, ClickFox CEA patented behavioral analysis engine provides a visually intuitive mapping of all customer interactions -- from IVR, retail, web, and email to agent CRM desktops, handheld devices, and interactive kiosks -- delivering unparalleled visibility to uncover hidden connections and reveal bottom-line customer insights. Deployed by some of the nation's largest telcos, financial institutions, among other Fortune 500 enterprises, ClickFox has a proven track record of helping world-class service providers dramatically boost operational efficiency and profitability.
SOURCE: ClickFox