CMP Welcomes ICMI As Part Of Call Center Group

CMP Media LLC and its Call Center Group are proud to announce the company's acquisition of Incoming Calls Management Institute (ICMI).

The first to offer training on incoming call center management, ICMI offers the most comprehensive training programs and educational resources available for call center management professionals; ICMI also brings its highly-regarded consulting division into the CMP fold. Since its establishment in 1985, the organization has grown into a global leader whose capabilities and depth of experience are unparalleled.

"We're ecstatic to have ICMI as part of the CMP/Call Center family," said Philip Chapnick, Vice President of CMP's Applied Technologies Group. "They have been instrumental in the growth and development of the global contact center industry and we're looking forward to integrating their technical knowledge, training abilities and international experience into all of the Group's events and media properties for professionals working in this important field."

The global reach and sterling industry reputation of ICMI now joins forces with CMP's Call Center Group, producers of the industry's leading publication, Call Center Magazine, and events including the Annual Call Center Exhibition (ACCE), the Call Center Demo & Conference and the Contact Center Technology Summit.

ICMI President and CEO Brad Cleveland, one of the industry's foremost experts, believes that the union of the two is an ideal match. "Combining ICMI and CMP makes sense in so many ways and we're eager to join forces with this great Group to serve the market together," he explained. "We're excited about what this means for our customers and business partners."

Like many successful business mergers, the acquisition was made easier because of an ongoing working relationship that has proven both successful and collegial. "One of the reasons we felt so comfortable with the acquisition is because of our past experiences in working with the CMP Call Center Group and how much we enjoyed collaborating on many projects," said Cleveland, who has worked in more than 30 countries for small startups to national governments and multinational corporations. "We feel privileged to now be part of the CMP team."

The synergy between these two powerful industry leaders will foster new opportunities for industry professionals to find guidance and fresh ideas in the Group's publications, events and Web sites, as well as through the membership of ICMI who themselves are among the most knowledgeable call center experts around.

For more information, contact Jason Frenchman, Director of Marketing, CMP's Call Center Group, at 212-600-3326 or via e-mail at jfrenchman@cmp.com.

About CMP Media LLC
CMP Media (www.cmp.com) is the leading integrated media solutions company providing "broad and deep" access to the entire technology spectrum — the builders, sellers and buyers of technology worldwide. The company's comprehensive database of technology decision makers enables marketers to reach targeted audiences throughout the purchase process with publications, web offerings, face-to-face events, consulting and other marketing services that deliver actionable results.

About CMP Media's Call Center Group
Anchored by the flagship publication, Call Center Magazine, CMP Media's Call Center Group also produces popular industry events such as the Annual Call Center Exhibition (ACCE), the Call Center Demo & Conference and the Contact Center Technology Summit.