Contact Center: FrontRange IP Contact Center (IPCC) And Ticomix Win ICCM 2006 Best Of Show Award
FrontRange Solutions and Ticomix recently announced FrontRange IP Contact Center (IPCC) and Ticomix won the ICCM 2006 "Best of Show" award in the "Contact Management Systems" category. A panel of independent judges bestowed the honor on the final day of the 18th Annual ICCM (International Call Center Management) Conference and Exposition in Chicago.
Award recipients are considered by the judges – experts in the fields of contact center management and customer relationship management (CRM) – to represent the "best of the best" among products and services exhibited at the ICCM Exposition.
"The awards programs recognize the companies and individuals that are truly at the forefront of innovation and leadership in the contact center industry. We are thrilled to honor them for their outstanding achievements," said Suzanne Graf, event director at Questex Media Group.
The winning system, FrontRange IPCC, extends the functionality of other FrontRange software products with Voice over IP (VoIP). For example, IPCC offers advanced queuing and routing of inbound calls, integrated voice self service application and Integrated Voice Response (IVR), quality management through agent/supervisor collaboration tools with monitoring and recording, and provides a unified messaging foundation. IPCC links voice communications with workflow in ways that dramatically increase business process efficiency and caller satisfaction. Built on a truly integrated architecture, IPCC was created as a complete customer interaction management solution to cost-effectively bring the world of the IP-based contact center capabilities to the growing and distributed enterprise. Long-time FrontRange reseller Ticomix implements IPCC in combination with the FrontRange HEAT Help Desk product suite and IT Service Management (ITSM) solutions, among others.
Best of Show judges were comprised of independent industry analysts, consultants, editors and writers. Exhibitor's entries were judged on ease of integration, implementation, system quality, customer service features, and return on investment.
About Ticomix, Inc.
Ticomix focuses on the Fusion of Industry Best Practices and Award-Winning Technology to provide premier technology solutions and services to small to mid-sized enterprises in Midwest in the areas of Customer Relationship Management (CRM) and Service Desk Management. The Ticomix mission is to help clients align business and technology goals through the implementation and management of customized solutions and services. With headquarters located in Rockford, IL and offices in Chicago, Madison, and Milwaukee, Ticomix serves the greater Midwest market and holds a strong presence in the customer relationship industry. In addition to being named one of FrontRange Solutions top HEAT Partners in 2005 and 2006, Ticomix is a leading provider of award-winning GoldMine for CRM, ITSM, built on the ITIL framework for complete service management, IPCC for communication management, and IM for comprehensive asset management. Through various technology partnerships, certifications, and event offerings, Ticomix continues to show their commitment and dedication to the CRM and service desk industries. For more information, call 866.842.6649 or visit www.ticomix.com.
About FrontRange Solutions
FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and over 1.2 million users worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families, designed specifically for small-to-medium-enterprise (SME) and distributed enterprise organizations include: GoldMine® for business relationship management, team-based contact management and sales force automation solutions; IT Service Management with HEAT and ITIL standards-based modules for complete service management; Communication Management including IP Contact Center for reduced telephony costs and increased agent productivity, streamlined customer service and communications; and Infrastructure Management, which provides the ability to optimize the full lifecycle of a company's assets. Customers representing 44 percent of the Fortune 100 and 76 percent of the FTSE 100, include Coca-Cola, Shell Oil, Prudential Securities, Électricité de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network. For more information, call 800.776.7889 or visit www.frontrange.com.
SOURCE: FrontRange Solutions and Ticomix