Convergys To Provide Customer Management Solutions To A Large U.S. Industrial Manufacturer

Convergys Corporation, a global leader in providing customer care, human resources, and billing services announced recently it has signed a three-year $46M customer care contract with a large U.S. industrial manufacturer to support its contact center transformation initiative.

Under the terms of the agreement, Convergys will provide transformational planning, customer care support, speech applications, learning, and business intelligence solutions supporting the industrial manufacturer's own, extensive, contact center operations.

By applying more than 20 years of operational experience in customer care, Convergys brings clarity and rigor to defining, implementing, and managing client-specific solutions. Convergys' solutions help our clients improve operational efficiency and service quality, enrich the customer experience, and strengthen customer relationships to improve their competitive advantage and increase revenue growth. Convergys is Outthinking and Outdoing on behalf of our clients every day.

About Convergys
Convergys Corporation is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products.

Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has approximately 75,000 employees in 79 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com

SOURCE: Convergys Corporation