CRM Company: eTelecare Names David Palmer Vice President Of Operations

eTelecare Global Solutions, one of the leading provider of complex business process outsourcing (BPO) solutions, announced that it has appointed David F. Palmer to the newly created position of Vice President of Operations - Americas. Based in the company's North American headquarters in Scottsdale, he will oversee the operations and strategy for future expansion throughout the Western Hemisphere.

Palmer held positions of increasing responsibility for over twelve years with AOL LLC, most recently leading International Operations and Global Outsourcing. He brings extensive contact center experience to his new role, having managed internal and outsourced centers for AOL across nine business units throughout North America, Africa and Asia.

"eTelecare understands that business success occurs when the organization is committed to customer-service excellence," said Palmer. "eTelecare's commitment to excellence and to driving significant value for their clients are what makes this position such an exciting opportunity."

"Every member of our senior leadership is a proven leader with a wealth of relevant industry experience and a commitment to making our clients and our company successful," said John Harris, CEO and President of eTelecare. "Hiring Dave is consistent with this approach and demonstrates our continued investment in attracting top talent as we expand our service delivery capabilities."

About eTelecare Global Solutions
Founded in 1999, eTelecare Global Solutions is a leading provider of business process outsourcing (BPO) focusing on the complex, voice-based segment of customer-care services. It provides a range of services, including technical support, customer service, sales and customer retention from both onshore and offshore locations. Services are provided from delivery centers in the Philippines and in North America. Additional information is available at www.etelecare.com.

SOURCE: eTelecare Global Solutions