CRM Partnership: UTOPY And VPI Enter Strategic Partnership

UTOPY, Inc., provider of enterprise solutions for Customer Intelligence through speech analytics, recently announced a mutual reseller agreement with VPI, a leading provider of integrated interactions recording and proactive workforce optimization (WFO) applications.

The partnership enables UTOPY and VPI customers to extract actionable customer insights by leveraging UTOPY's state-of-the-art speech analytics solution and VPI's award-winning call recording technology. The integrated technologies allow customer-centric organizations to perform ongoing and in-depth analysis on emerging trends, identify new opportunities and address areas for improvement.

"Fundamentally, this relationship is about enhancing the business intelligence we provide to our customers. VPI is clearly leading the way for recording and performance management," said Roy Twersky, CEO and president of UTOPY. Twersky continues, "UTOPY is taking the powerful recordings delivered by VPI and extracting meaningful data that is simply unavailable from any other source. Forward-thinking businesses who conduct significant business over the phone are rapidly realizing how vital it is to gain access to this mission-critical information."

Donna Fluss, industry analyst at DMG Consulting, observes that leading companies are increasingly looking to solution providers to deliver product suites that address their workforce optimization and analytical needs. "Speech analytics empowers companies to understand customer insights, needs and wants and has quickly become one of the fastest growing applications in the contact center market," explained Fluss.

"We are very excited to partner with a technology leader of the caliber of UTOPY," said Chris Morrissey, vice president of sales and marketing at VPI. "Our customers are looking for a deeper understanding of their customer relationships – knowing what customers are saying and being able to predict customer behavior are key ways for Global 1000 companies to increase lifetime customer value. By partnering with UTOPY, we are expanding the value we bring to our customers."

About UTOPY
UTOPY provides industry-leading Customer Intelligence solutions that gather, analyze, report and deliver the voice of the customer to enterprise decision-makers, including sales, operations, and marketing professionals. With UTOPY solutions, direct customer feedback is analyzed to strategically improve the customer experience, uncover new markets and revenue opportunities, understand and address competitive threats, and identify and address areas for process and business performance improvement. UTOPY customers include leaders in the financial services, insurance, healthcare, telecommunications, outsourcing, and retail industries. Headquartered in San Francisco, CA, the UTOPY team has extensive experience in business intelligence, operations and process improvement, as well as speech analytics. For more information, visit www.utopy.com or call 866.44.UTOPY (866.448.8679).

About VPI
VPI (Voice Print International, Inc.) is a leading innovator and provider of integrated interaction recording and workforce optimization solutions for enterprises, trading floors, government agencies, and first responders. Through its award-winning suite of solutions, VPI empowers organizations to proactively improve the customer experience, increase workforce performance, ensure compliance, and align tactical and strategic objectives across the enterprise. With the power to be proactive, organizations are equipped to actively identify and maximize opportunities and minimize risk. For more than a decade, VPI has been providing proven technology and superior service to more than 1,000 customers in over 25 countries. This dedication and commitment to excellence has resulted in an unmatched customer loyalty rate of over 90 percent. For more information, visit www.VPI-corp.com

SOURCE: UTOPY, Inc.