CRM Solution: Premiere Global Services Launches PGi iRgent - An Automated Reminder Solution That Empowers Businesses And Their Constituents

Building upon the PGi Communications Operating System, Premiere Global Services, Inc. recently launched PGi iRgentSM, an easy-to-use, on-line communications platform for small and mid-sized businesses that revolutionizes the communication of business information in two very important ways:

• PGi iRgent brings all of Premiere Global's enterprise class communication technologies together in a single, easy-to-use solution specifically designed to meet the needs of small businesses. With this powerful new tool, companies can send information to any recipient contact address – whether by automated voice message to a phone number, text message to a mobile number, email or fax – all from the same Web interface. Users only have to type a message once, and PGi iRgent automatically delivers that message in the appropriate format to their selected constituents.
• PGi iRgent enables an enterprise's constituents to self-select the manner in which they want to receive information, based on the content and context of the information itself. For instance, a patient might want to receive a notice about her doctor's new office hours by email, while at the same time opting to receive a more urgent notice that her appointment has been canceled via text message to her mobile device.

PGi iRgent represents a new, more efficient way to communicate critical business information, such as renewal notices, service call reminders, appointment reminders, security alerts and past due notices. Companies of all sizes can use the simple, self-serve interface, which includes easy-to-follow steps for uploading contact lists, managing recipient delivery preferences, intelligently routing messages and tracking receipt confirmations.

"In a growing age of mobile and technological lifestyles, arming businesses with tools to better communicate in the form their constituents most prefer is essential," said Ken Landoline, Program Manager, Customer Centric Strategies at Yankee Group. "Whether communicating via email, voice mail, text messaging or fax, providing the end customer with the ultimate power of choice is a powerful competitive advantage. The value of having a powerful solution like this is the improved satisfaction for both the business and its constituents, which ultimately enhances the overall relationship."

"PGi iRgent provides powerful new ways for small- and medium-sized businesses to communicate important information in a manner that is both timely and relevant," said Mark Horne, VP Solutions Marketing, Premiere Global Services, Inc. "By empowering recipients to choose how they want to receive information, with PGi iRgent companies can create a better dialogue and a better relationship with all of the constituents critical to their success."

Try a free demo and sign up for PGi iRgent for as little as $9.95/month*. To learn more about Premiere Global's full suite of solutions that improve the way small- and mid-sized businesses do business, including PGi ReadyConference, PGi Netspoke and PGi Fax2Mail, please visit PGiConnect.com.

*Restrictions apply.

About Premiere Global Services, Inc. Premiere Global Services, Inc. is a global provider of on-demand communication technologies-based business process improvement solutions, which we call the Premiere Global Communications Operating System, or the PGiCOS for short.

Our hundreds of industry specific applications enable businesses to automate and simplify their communication-centric business processes and to communicate more efficiently and effectively with their constituents. We group our applications into six solution sets: Conferencing, Desktop Fax, Document Delivery, Accounts Receivable Management, Notifications & Reminders and eMarketing.

Today, we deliver our solutions to an established customer base of approximately 60,000 corporate accounts, including nearly 80% of the Fortune 500. In 2006, more than 500,000 enterprise users leveraged PGiCOS to gain a competitive advantage in sales, support and customer service.

With global presence in 19 countries, Premiere Global Services' corporate headquarters is located at 3399 Peachtree Road NE, Suite 700, Atlanta, GA 30326. Additional information can be found at www.PGiConnect.com.

SOURCE: Premiere Global Services, Inc.