Customer Contact Week (CCW) Returns To Nashville To Lead The Next Wave Of Customer Experience

From Generative AI to Human-Centered Innovation—CCW Nashville 2025 is Where Service Transformation Begins.

New York, NY and Nashville, TN /PRNewswire/ - Customer Contact Week (CCW), the leading event series dedicated to advancing the customer service industry, announces its final CCW event of 2025, taking place from October 22-24 at Omni Nashville. As the industry's most trusted stage for service excellence, CCW will once again unite senior leaders, technology pioneers, and trailblazing brands for three days of strategic insight, innovation, and meaningful transformation.

With over 50 seasoned industry leaders from companies including The Home Depot, Harmony Cares, Pearson and more, Nashville 2025 promises a bold, future-focused agenda designed to tackle the evolving challenges and opportunities shaping the customer experience landscape. Speakers include Shannon Adams, Chief Experience Officer at HarmonyCares, Shantel Love, Global VP Customer Success Clinical & School Assessment at Pearson, and Cheryl China, SVP, Director Mass Marketing Service at Citizens Bank.

"As organizations race to define what customer experience looks like in an AI-powered world, CCW Nashville will serve as the essential forum for leaders to recalibrate their strategies," said Mario Matulich, President of Customer Management Practice. "From reimagining the role of human agents to unlocking the true potential of automation, we're bringing together the voices that are reshaping the future of service. This is where bold ideas turn into action."

Led by CCW Digital and powered by CMP Research, CCW Nashville 2025 will spotlight how organizations can drive transformation through emerging technology, workforce innovation, and customer-centric leadership, without losing sight of empathy, culture, or trust.

2025 Key Themes include:

• CX Strategy & Insights – Leverage journey mapping, design thinking, and data-driven decision-making to craft seamless, memorable customer experiences.
• Training & Upskilling – Build emotionally intelligent, digitally fluent teams through personalized coaching and continuous learning.
• AI & Emerging Tech – Harness the real-world power of AI and automation to streamline operations, personalize interactions, and operationalize customer data.
• Cross-Functional Partnerships – Strengthen collaboration between CX and contact center teams to elevate employee engagement and deliver end-to-end service excellence.

With a reputation for curating the most forward-thinking speakers, actionable takeaways, and unparalleled networking, CCW Nashville is where the industry's most influential voices converge to define what's next in customer experience.

Registration for CCW Nashville is now open. For the latest agenda, speakers, and pricing information, visit: https://www.customercontactweek.com/ccw-nashville/.

About Customer Contact Week
Customer Contact Week (CCW) is the premier event series in the customer care industry, attracting thousands of attendees worldwide. Founded in 1999 as Call Center Week, CCW has become a hub for customer experience (CX) and contact center leaders. With a well-rounded program of conferences and expos, attendees participate in four days of learning, networking, and innovation. CCW brings together over 3,000 attendees, over 200 expert speakers, and over 150 solution providers. The event provides a unique opportunity for attendees to learn from the best in the industry, network with peers, and gain insights into the latest trends and technologies. CCW is presented by the Customer Management Practice (CMP), a leading market intelligence firm for the customer management industry, providing comprehensive research, marketing, and business development for organizations dedicated to serving the customer management sector. For more information, visit, www.customercontactweek.com

About Customer Management Practice
The Customer Management Practice (CMP) is a leading market intelligence firm for the customer management industry, offering a comprehensive suite of events, research, marketing, and business development services. As a trusted partner to customer contact executives, CMP addresses the pressing challenges through various channels, including live events such as its industry-leading series, Customer Contact Week, online event communities, and cutting-edge industry research. With research-backed insights and data-driven advisory services, CMP provides its clients with a holistic view of their customer management issues. It delivers new perspectives for executives craving a clear understanding of their strengths and weaknesses relative to their peers and the industry. CMP's solutions empower executives to develop customer management skills, transforming customers into raving fans. CMP is dedicated to making its client's customer management rockstars. CMP's team of experts draws upon years of experience in the industry to provide tailored solutions that meet each client's unique needs to improve their customer experience, streamline operations, and boost their bottom line. For more information, visit, www.customermanagementpractice.com/