Cuts Costs While Improving Agent Morale By Bob Webb, Pipkins

Is schedule-related overhead cutting into your bottom line? Pipkins Inc. offers an online, do-it-yourself agent schedule viewing and modification system that dramatically reduces schedule-related overhead for contact centers. The Agent WEB Access system frees supervisors of the need to print and distribute agent work schedules, eliminates hours of administrative phone calls every week, and increases agent satisfaction by giving them control over routine scheduling tasks. Submitted by Pipkins