Deloitte And Oracle Sign Collaborative Agreement In Support Of Oracle's Siebel CRM On Demand
Deloitte announced recently that it has signed a collaborative agreement in support of Oracle's Siebel CRM On Demand - - a hosted, subscription-based Customer Relationship Management application. Deloitte is the first global strategic systems integrator with an alliance agreement with Oracle to ink a formal agreement with Oracle in the growing Software as a Service (SaaS) space.
Under the agreement, Oracle and Deloitte will work jointly to help clients understand the potential advantages of Oracle's hosted CRM solution as well as to help them in their efforts to implement the application and leverage it to drive value.
Oracle has distinguished itself in the CRM space by offering both on- demand and on-premise solutions that Oracle expects will give companies the flexibility to employ a combination of hosted and enterprise CRM solutions to meet their specific needs. For instance, a single division within a company could choose to implement an on-premise CRM solution, while the rest of the enterprise utilized Siebel CRM On Demand or vice versa. By taking this hybrid approach, companies could use the Siebel CRM On Demand options for balancing the predictable cost and rapid deployment of a hosted CRM application with the control and industry functionality afforded by an on-premise CRM solution. Through the utilization of Oracle's Application Integration Architecture (AIA), Oracle expects organizations to be able to more tightly integrate business processes between their hosted and on-premise CRM solutions, as well as ERP, Supply Chain, and HCM systems.
"We are pleased to extend our long-standing relationship with Oracle," said Nidal Haddad, Global Oracle & Alliance Leader for Deloitte. "We look forward to lending our industry focused process and implementation experience, knowledge and skills to help our clients in their efforts to shorten their path to value. And our CRM experience, knowledge and skills combined with our broad service capabilities and specialized tools built for Siebel CRM On Demand applications, position us very well to help our clients accelerate their On Demand implementations."
"As Oracle begins to re-define the on-demand CRM sector, it is essential that we team with leading organizations such as Deloitte that have the depth of CRM understanding and robust client relationships to help our joint clients realize the exceptional business value that we believe can be achieved from using Siebel CRM On Demand," said Anthony Lye, senior vice president, CRM On Demand at Oracle. "Deloitte's commitment to Siebel CRM On Demand should send a strong message to our customers and prospects that we are in this sector for the long haul."
Under the overall agreement, Oracle will provide complementary application development resources, ERP experience, skills and knowledge, and marketing support to the Deloitte CRM team. Deloitte will provide know-how around process improvement and integration as well as multidisciplinary capabilities across strategy development, customer relationship management, enterprise operations, human capital, and governance, risk and compliance.
About Siebel CRM On Demand
The company's comprehensive hosted CRM solution, Oracle's Siebel CRM On Demand provides low-risk, hosted customer relationship management capabilities that can help customers accelerate sales, improve marketing and deliver consistent customer service. With customers that include leading mid-size and enterprise organizations globally, Siebel CRM On Demand is the most comprehensive hosted CRM solution for accelerating business results.
About Deloitte
As used in this document, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte & Touche USA LLP. Please see www.deloitte.com/about for a detailed description of the legal structure of Deloitte & Touche USA LLP and its subsidiaries.
About Deloitte Consulting
Deloitte Consulting LLP is a recent winner of two of Oracle's 2006 Titan North America Partner of the Year awards and Deloitte Consulting has been awarded Certified Advantage Partner status by Oracle, their highest level of alliance relationship. Deloitte Consulting's CRM service offerings are supported by more than Release 4,000 professionals, and includes deep industry and functional knowledge across Oracle's full line of CRM solutions. As one of the first consultancies to develop capabilities in the CRM space, Deloitte Consulting is very focused on helping Oracle CRM customers in their efforts to generate measurable business value from their solution implementations. This commitment is reflected in Deloitte Consulting's consistently high customer satisfaction ratings. In addition, Deloitte Consulting was the first integration consultant to have its catalogue of People, Process, Technology and Governance offerings for CRM implementations endorsed by Siebel (prior to its acquisition by Oracle) as part of its Customer Experience Blueprint (CEB) initiative.
SOURDCE: Deloitte