News | October 19, 2022

DevRev Announces The General Availability Of Product-Led Support, The First App Built On Its DevCRM Platform

This new type of CRM enables modern software companies to bring departments together and support their customers "as one".

Palo Alto, CA /PRNewswire/ - DevRev, a company bringing developers and engineers closer to customers, today announced the official launch of DevCRM: the only API-driven, developer-centric Customer Relationship Management (CRM) -Platform for product-oriented SaaS companies.

At a time when everything revolves around the product, DevRev's converged "DevCRM" platform brings together customer support conversations , developer question tickets , and product enhancements . Today, companies are spending hundreds of thousands to create Slack channels, email Connect emails and in-app widgets to support portals, product boards, and issue tracking software. However, these home-grown solutions often lead to churn and low customer satisfaction. Tomorrow's design- and customer-centric companies will deploy product- and user-centric CRM systems, to ensure that every employee contributes to customer success.

To realize that vision, DevRev also announced today the general availability of its support app, an in-app widget, APIs and webhooks for modern software companies that believe in the power of one : one support engineer, one team support engineers and developers and a culture of customer success for all. The newly introduced support app connects the specialist departments so that they can work together as a social team in real time. This is product-oriented support !

“In the past six months of using DevCRM, we've found that the product-customer-developer triangle can transform a product-centric company from a good company into a great one. It's no secret that DevRev is at the forefront of product-related customer communication. We are very grateful that they have helped us reduce our costs, achieve better profitability and most importantly increase customer satisfaction," says Alok Mishra, CTO and co-founder of GoodMeetings. “As a tech company, our customers are developers who prefer to communicate via Slack. Our customers love this way of communicating because at 100ms they feel like it's their video backend team. But managing thousands of Slack channels became a challenge. With DevRev we can scale our customer communications and leave behind outdated customer support systems," says Kshitij Gupta , CEO and co-founder of 100ms.

"Like Nutanix , we view DevRev as another marathon in a large market with established competitors," said Dheeraj Pandey , CEO and co-founder of DevRev with strong network effects."

"We focused solely on design to unify the workflows of customer support, product management and developers," added Manoj Agarwal , president and co-founder of DevRev. "Convergence has been a big mantra for us at Nutanix, and we have the hearts and Won the minds of our users because we integrated people and their use cases."

The DevCRM platform syncs GitHub, Jira, legacy CRMs, and Slack events in real-time with DevRev's modern topics, tickets, and conversations. Here's how managers - technical account managers, project managers, product managers, and customer success managers - can increase user adoption and retention. This is the new convergence !

Please see the product demo video and slides for more information.
DevRev also announced that the company has raised $70 million in seed capital since its inception in 2020. “While this might be the biggest germ in Silicon Valley history, our employees in five locations around the world are striving to make the best use of the dollar—with automation, observation in the cloud, and using a bare minimum of business software tools," said Pandey. "DevRev-on-DevRev has disciplined and connected us as a company."

More information about DevRev Funding or Investor Relations can be found here.

Source: DevRev

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