Direct Connect Computer Troubleshooters Depends On 'Flawless' NTRsupport To Help Grow Revenues While Delivering Superior Quality Customer Support

DALLAS & BARCELONA, Spain --(Business Wire)-- Like Computer Troubleshooters' franchise partners around the world, Direct Connect Computer Troubleshooters strives to deliver superior technical support while optimizing its own productivity and profitability with NTRsupport, the market-leading end-to-end remote support software-as-a-service (SaaS) from NTRglobal.

"We chose NTRsupport for several reasons," said Amanda Duncan of Direct Connect Computer Troubleshooters. "It's easier to use for the support technician and the client, it's more cost effective and the level of service from NTRglobal is above and beyond what we've expected -- our previous provider was difficult to get in touch with." Duncan added, "All in all, NTRsupport is a superior tool. It's flawless software."

Managed service providers (MSPs), such as Direct Connect, can provide end-to-end support capabilities with NTRsupport for fast, effective help desk support and IT diagnostic assistance from anywhere at any time, reducing travel needs, increasing productivity among IT staff and employees and enhancing customer service. Using a variety of Web-based tools, including chat, remote control, VOIP and video, NTRsupport enables help desk representatives to virtually "see, reach into" and repair devices via the Internet, saving time and money while increasing productivity for IT workers and employees.

Switched to NTRsupport Because It Offers Superior Performance and Service

Direct Connect Computer Troubleshooters needed a better remote support solution to resolve the challenges faced by other franchises around the world, including:

• Connectivity, Reliability and Performance: Before NTRsupport, customers had a hard time connecting to the remote assistance software that Direct Connect was previously using. With NTRsupport, Direct Connect now enjoys consistent connectivity, reliability and performance.
• Reporting: NTRsupport's administration and management tools offer much greater tracking capabilities than the prior solution.
• Purpose-built for 360-degree support: NTRsupport offers an end-to-end solution for remote support. It is more than a remote-access log in tool.
• Customization and Integration: NTRsupport allows a much more flexible partner solution including integration and customization.

"NTRsupport allows us to embed a button on our website to which we can direct clients when they want to use our remote service option and get problems solved as quickly as possible," said Duncan. "From a business standpoint I can run reports using NTRsupport to ensure that we are covering the expense of the service, while providing customers with quality service and increasing our productivity."

Added Duncan: "And listing NTRglobal as a partner on our website increases our ranks on Google. Bottom line, NTRglobal provides us with several options for service and allows us to grow. Our growth was restricted by our previous supplier. With NTRglobal we can expand our operations and make adjustments to our business model, which allows us to move toward managed services with almost a hands-free approach. As our company continues to expand, NTRglobal will be one step ahead of us."

For MSPs worldwide, NTRglobal is a Trusted Partner

"By definition, MSPs such as Direct Connect Computer Troubleshooters serve global businesses of all sizes working on multiple platforms," said Luis Font, CEO of NTRglobal. "The satisfaction of their customers is not only their stock in trade but ours as well. With customer satisfaction as our primary focus, we are dedicated to helping our customers around the world deliver service quality from a single source with the on-demand capabilities global businesses need today."

About NTRglobal:

More than 14,000 companies in 60 countries rely on NTRglobal's enterprise-grade software-as-a-service (SaaS) and self-hosted solutions to make IT simpler and more cost-effective to manage the mobile workforce and extended enterprise.

NTRglobal's growing portfolio of enterprise-grade SaaS now includes: NTRadmin(TM) for secure remote systems management, NTRadminBots(TM) for simplifying IT task automation and NTRsupport(TM) for on-demand help desk and instant remote technical support.

SaaS from NTRglobal combines award-winning functionality, proven integration with Salesforce.com and other major CRM systems, point-and-click administration and scalability, global capabilities, customization and robust reporting for 360-degree visibility and compliance management. Offering a superior customer experience with dedicated regional and global support, NTRglobal applications are offered in 15 languages, including those with double-byte characters. All NTRglobal applications are hosted from 11 secure data centers around the world which operate with fail-over capabilities to ensure speed of service and reliability. More information can be found on the NTRglobal website: http://www.ntrglobal.com

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