Discovering The Business Intelligence Hidden In Your Call Center

This paper outlines the building blocks and limitations of present-day BI, and then introduces HigherGround's Report Commander, a telestatistics analysis and reporting system designed to put telecom-centric business intelligence at the fingertips of anyone who needs it.

Since their arrival in the mid 1990s, business intelligence (BI) solutions have promised increasingly fast and widespread access to information that drives better business decisions. But the better part of a decade later, BI's considerable benefits are still limited to a lucky few— and still draw from just a subset of the data available to an organization. In particular, if your organization has tried to apply mainstream BI solutions to extract intelligence from your seemingly infinite store of telecommunications data, you've probably realized a fraction of the potential payback.

To download the complete white paper, CLICK HERE.