eGain Teams Up With Talkdesk To Modernize Customer Service

Sunnyvale, CA (GLOBE NEWSWIRE) - eGain Corporation (NASDAQ: EGAN ), the largest knowledge platform for customer engagement, announced a partnership with Talkdesk®, Inc., a global leader in cloud-based contact centers for businesses of all sizes, to help enterprises modernize customer service through the power of AI-infused knowledge management and rich digital capabilities.

This partnership brings a new offering to market, the Talkdesk-eGain Connector, which is featured on both companies' marketplaces – Talkdesk AppConnect™ and eGain Marketplace™ . The connector includes two integrations that embed eGain's digital knowledge and capabilities into the Talkdesk Agent Workspace™.

Knowledge integration offers personalized responses and AI-powered conversational guidance to agents, based on context passed from Talkdesk as well as other criteria such as agent experience level.

Digital onboarding allows them to co-browse web content and securely collaborate with the customer while talking to them on the phone.

Through this partnership, customers of both companies will have access to the full Talkdesk cloud contact center platform and eGain's premium suite for knowledge-powered digital engagement.

“Studies consistently show that a better customer experience increases customer loyalty and brand trust. Together, Talkdesk and eGain are committed to helping businesses realize this potential during every customer interaction,” said William Welch, President and COO of Talkdesk. “Companies are increasingly acknowledging this and are evolving their contact centers to improve results and drive business growth. »

"According to Gartner, knowledge management is the #1 technology for elevating stakeholder experiences and operational performance in a digital world," commented Ashu Roy, CEO of eGain. “Our integrated solution will help businesses focus on customer experience. »

Further information

• Talkdesk-eGain Connectors on the eGain Marketplace
  • Knowledge Connector
  • Conversation Connector
• Talkdesk-eGain Connectors on Talkdesk AppConnect
  • Knowledge Connector
  • Conversation Connector
• eGain Knowledge Hub™
• eGain Conversation Hub™
• eGain Innovation in 30 Days™

About eGain
Infused with AI, our knowledge-based software automates digital-first experiences for businesses and government agencies. Pre-connected with leading contact center and CRM systems, eGain's platform delivers rapid value and easy innovation through virtual assistance, customer self-service and modern office tools for agents. . Visit www.eGain.com for more information.

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company and product names mentioned in this press release may be trademarks or registered trademarks of the respective companies.