Egenera Remote Product Service Increases Customer Satisfaction While Addressing Security And Compliance Requirements
Join Egenera and Axeda for the next customer event in the Axeda Web Seminar Series: Profiles of Leading Remote Product Service Programs.
In this session, CJ Rotella, Director of Service Operations at Egenera, will join Brian Anderson, Vice President of Marketing at Axeda. Together, they will discuss how Axeda ServiceLink enables Egenera to dramatically increase customer satisfaction ratings by maximizing the uptime of their BladeFrame system, while meeting security and compliance requirements.
Register Today to learn how Axeda enables Egenera to:
- Increase their customer satisfaction rating from 3.1 of 4.75 out of 5
- Reduce response times on customer calls or Web requests for service from an hour to under two minutes
- Shrink resolution cycle time from days to hours
- Slash the time to update systems with software patches and releases by 82%
- Maintain flat service staffing levels during rapid product adoption
In this Web seminar, CJ will also discuss how Egenera is helping its financial services and health care customers to address Sarbanes Oxley (SOX) and Health Insurance Portability and Accountability Act (HIPAA) compliance with the secure and auditable Axeda ServiceLink solution.
About Axeda
Founded in 2000, Axeda Corporation delivers secure remote service and support capabilities to some of the world's leading manufacturing companies and large enterprises. The award-winning Axeda ServiceLink delivers on the promise of Remote Service for the Collaborative Enterprise. Finally, both manufacturers and enterprises can rely on a proven solution for secure remote service and support that maximizes the value of their mission-critical assets. Manufacturers proactively service and support products to drive optimal uptime at the lowest possible cost, while enterprises effectively secure, control, and track remote access to their data centers.
About Egenera
Egenera has been shipping its data center virtualization system since 2001, brining unmatched experience and innovation to more than 160 enterprises, service providers, and government agencies worldwide. Traditional systems vendors have left a legacy of data center complexity—layers of hardware and software that require armies of people to manage and scores of services to configure and run. Egenera was born out of one customer's realization that overcoming IT pain points would require a greenfield approach. Company founder Vern Brownell, former CTO of Goldman Sachs, engineered a new server architecture that simplifies data center infrastructure—reducing complexity, increasing agility, improving availability, and lowering TCO.
SOURCE: Egenera and Axeda