eLoyalty Positioned In The Visionary Quadrant For CRM Service Providers North America 2006 Magic Quadrant

Evaluation Based on Completeness of Vision and Ability to Execute

eLoyalty Corporation (NASDAQ:ELOY) , a leading enterprise CRM services and solutions company, today announced it has been positioned by Gartner, Inc. in the visionary quadrant in the 'Magic Quadrant' report for CRM Service Providers, North America, 2006.

"eLoyalty considers it an honor to be placed in the Visionary Quadrant," stated Kelly Conway, President and CEO of eLoyalty. "We consider our positioning in the visionary quadrant by Gartner to further underscore the value of eLoyalty's Behavioral Analytics(TM) solution and the great people we have, doing tremendous work with our clients. Everyone at eLoyalty is proud of this accomplishment."

About eLoyalty
eLoyalty is a leading management consulting, systems integration, and managed services company focused on optimizing customer interactions. With professionals throughout North America and an additional presence in Europe, eLoyalty offers a broad range of enterprise CRM services and solutions that include creating customer strategies; defining technical architectures; improving sales, service and marketing processes; and selecting, implementing, integrating, supporting and hosting best-of-breed CRM and analytics software applications. eLoyalty is focused on growing and developing its business through two primary Service Lines: Behavioral Analytics(TM) and Converged Internet Protocol Contact Center Solutions. For more information about eLoyalty, visit http://www.eloyalty.com/ or call 877-2ELOYAL.

About the Magic Quadrant
The Magic Quadrant is copyrighted April 21, 2006 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.