Enkata Receives 2007 CRM Excellence Award From Customer Interaction Solutions Magazine
Enkata, a provider of on demand performance and talent management solutions, announced recently that Technology Marketing Corporation (TMC)'s Customer Interaction Solutions magazine www.cismag.com has named Enkata Contact Center Performance Management Solution as a recipient of a 2007 CRM Excellence Award. Customer Interaction Solutions has been the premier publication in the CRM, call center and teleservices industries since 1982.
Enkata's work with a credit card services organization within a top US bank was recognized in this year's award program. The organization implemented Enkata's Performance and Talent Management solution for the Contact Center, relying heavily on its unique Intelligent Metrics (FCR) and Call Reasoning applications to improve performance and increase customer satisfaction.
"We are honored to be acknowledged by Customer Interaction Solutions for our efforts in helping companies improve their relationships with their customers," said David Stamm, President and CEO, Enkata. "Contact center performance and talent management is top of mind for companies with large service organizations, and this recognition serves as further validation of the potential for Enkata's offerings to boost productivity significantly beyond the status quo."
"The Eighth Annual CRM Excellence Awards commend the companies that have proven to be true CRM partners to their customers and clients. Enkata has demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers," said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions.
The Eighth Annual CRM Excellence Award winners have been chosen on the basis of their product or service's ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer. The CRM Excellence Award is based on hard data, facts and numbers demonstrating the improvements that the winner's product has made in a client's business.
The CRM Excellence Award winners for 2007 can be found in the May and June issues of Customer Interaction Solutions magazine.
About Enkata
Based in San Mateo, Calif., Enkata is a leading provider of on demand performance and talent management solutions for customer facing operations. Enkata is the only solution that combines best-in-class analytics and workflow to guide managers to the next best actions to improve performance. Enkata's solution enables large service operations to increase their profitability and boost the productivity of their employees. Today, leading Global 2000 companies rely on Enkata to better manage their operations. For more information, visit
www.enkata.com or call (650) 227-6500.
About Customer Interaction Solutions
Celebrating 25 years as the voice of the contact center, CRM and teleservices industries, Customer Interaction Solutions magazine continues leading the way with the most comprehensive editorial. Senior management decision makers, as well as customer interaction professionals rely upon Customer Interaction Solutions to keep them current in the most critical technologies and services for the contact center. In fact, 65,000 subscribers turn to Customer Interaction Solutions magazine with an additional 165,000 pass-along readers.
About TMC
Technology Marketing Corporation (TMC) publishes four print publications: Customer Inter@ction Solutions, INTERNET TELEPHONY, IMS Magazine and Unified Communications (launching summer 2007). TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 0.003 percent of sites in the world by alexa.com*, TMCnet serves nearly two million unique visitors each month, according to WebTrends. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Communications Developer Conference, IMS Expo and Call Center 2.0 Conference. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)
For more information about TMC, visit www.tmcnet.com.
SOURCE: Enkata