Product/Service

Enterprise Routing Solution

Source: Genesys
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Enterprise Routing balances the delivery of an enhanced customer experience with today's necessary operational efficiencies.

Download the complete product brochure now.

Enterprise Routing balances the delivery of an enhanced customer experience with today's necessary operational efficiencies. Customer data and interaction history and determined business priorities are used to make real-time contact center routing decisions. Each interaction is delivered along with relevant information to the right available agent to effectively meet customer's needs or to engage them in a new sales opportunity.

Download the complete product brochure now.