Envision Performance Suite

Source: Envision
The Envision Performance Suite provides a complete, fully-integrated set of management products for scheduling the right number of agents at the right time, understanding their strengths and weaknesses, and improving their performance through targeted training.

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The Envision™ Performance Suite is a flexible set of applications that improves enterprise performance by maximizing each customer contact. A fully-integrated solution, it includes Envision™ Workforce Management to forecast, schedule, and manage workforce resources; Envision™ Quality Monitoring, to monitor, evaluate, and coach; and Envision™ eLearning, to create, manage, and deliver eLearning to desktops.

Because these products sit on a single server, you save considerably on hardware costs and avoid the expense of custom integration, separate administration, and independent upgrades. Because they work together seamlessly, you gain immediate savings and a long-term solution for increased revenues and high customer satisfaction.

Download the complete product brochure now.