Envox CT Connect 7 Now Rated "Avaya Compliant"

Envox Worldwide, a leading global provider of Internet protocol (IP)-voice solutions, recently announced that Envox CT Connect 7, its standards-based computer telephony integration (CTI) software, is compliant with key contact center solutions from Avaya, a leading global provider of business communications applications, systems and services.

"Envox CT Connect is one of the world's leading CTI software products and customers have been using it in combination with Avaya switches with great success," said Leo Casey, president and CEO of Envox Worldwide. "This compliance rating from Avaya is proof of the continued efforts by both organizations to create best-in-class contact center solutions."

Envox CT Connect is a robust and reliable CTI solution that enables the development and deployment of voice self-service, contact center and unified communications solutions for IP and TDM networks, at dramatically lower costs, by providing out-of-the-box integration with the leading IP communications systems, Automatic Call Distribution (ACD) and IP communication environments. With support for industry-standard hardware, operating systems, network services and call control programming interfaces such as C, C++, Java and ActiveX, Envox CT Connect enables value added resellers, system integrators and application developers to easily integrate intelligent call control features into existing business applications.

The Envox CT Connect product is compliant with Avaya Communication Manager 5.0 and the Application Enablement Services 4.1 supporting both the ASAI and TSAPI protocols.

Envox Worldwide is a member of the Avaya DevConnect Program – an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.

As a Gold member of the program, Envox Worldwide is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures that businesses can confidently add best-in-class capabilities to their networks without having to replace their existing infrastructure – speeding deployment of new applications and reducing both network complexity and implementation costs.

"By offering compliance testing to the many innovative companies like Envox who are members of our DevConnect Program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line."

About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

About Envox Worldwide
Envox Worldwide is a leading global provider of IP-based voice self-service and contact center solutions. The company's standards-based software solutions dramatically reduce customer service costs, optimize contact center performance, and improve customer satisfaction. More than 1.25 million ports of Envox's hosted and premise-based IVR solutions have been deployed globally and over one million contact center agents benefit from the intelligent routing, screen pop and call monitoring functionality provided by Envox's award-winning CTI software. Envox's development tools and software platforms are also used to streamline enterprise-wide communications through unified communications solutions and to generate new revenue streams for service providers through multimedia carrier communications services. For more information, visit www.envox.com.

SOURCE: Envox