eOn Communications And ARAMARK Announce New Contact Center Platform For Arizona Resort
eOn Communications Corporation (NASDAQ: EONC), a leading provider of unified voice, e-mail, and Web-based communications systems, and ARAMARK Parks and Resorts, an authorized concessioner of the National Park Service, today announced the successful deployment of eOn's Multi-Media contact center platform within Lake Powell Resorts and Marinas, located in the Glen Canyon National Recreation Area. eOn's solution for this popular vacation destination on the border of Arizona and Utah includes ACD, IVR, E-Mail and Agent Recording application modules, in addition to PBX support for administrative personnel. By utilizing the eOn platform, ARAMARK Parks and Resorts has improved its ability to manage client and customer interaction via any media.
"During recent months, we have made a number of investments at this resort to enhance the lodging, dining, and recreation experiences of our guests," said Dorothy Dowling, vice president, ARAMARK Parks & Resorts. "Taking our customer care technology to the next level enables us to broaden the delivery of services to our guests, and better position our resort brand for future business."
"We embarked upon this new contact center strategy to further improve our customer service metrics, while also increasing overall agent productivity," said Roger Franke, director of information technology, ARAMARK Parks and Resorts.
"Extensive product functionality, proven delivery of integrated solutions, and lowering the overall cost of ownership were important elements in the overall solution evaluation process," said Mitch Gilstrap, eOn's chief operating officer. "We are pleased that Lake Powell Resorts and Marinas made eOn Communications their customer interaction management technology provider."
About eOn Communications
eOn Communications Corporation (NASDAQ: EONC) is a leading provider of unified voice, e-mail, and Web-based communications systems and software for customer contact centers and general business applications. eOn helps enterprises communicate more effectively with customers, convert inquiries into sales, and increase customer satisfaction and loyalty. To find out more information about eOn Communications and its solutions, visit their Website at www.eoncommunications.com or call 800-955-5321.
About ARAMARK Corporation
Lake Powell Resorts and Marinas is managed by ARAMARK Corporation, a world leader in providing award-winning food and facilities management services to health care institutions, universities and school districts, stadiums and arenas, international and domestic corporations, as well as providing uniform and career apparel. ARAMARK was ranked number one in its industry in the 2004 FORTUNE 500 survey and was also named one of "America's Most Admired Companies" by FORTUNE magazine in 2004, consistently ranking since 1998 as one of the top three most admired companies in its industry as evaluated by peers. Headquartered in Philadelphia, ARAMARK has approximately 200,000 employees serving clients in 18 countries.