eOn Communications Selected By Teleweb
eOn Communications Corporation™ (NASDAQ: EONC), a leading provider of unified voice, e-mail and Web-based communications systems and software, today announced it will implement its eQueue® Multi-Media Contact Center Solution at Teleweb's call center in Beijing China.
Teleweb is one of the largest international consulting, training and outsource service providers in the U.S. and Asia. Teleweb has been providing call center services in the U.S. and China for over six years. With over 200 clients world-wide, Teleweb specializes in building and operating call centers, offering advanced training to contact center professionals, and consulting with service centers around the world to improve customer retention and loyalty. Teleweb's impressive customer list include Microsoft, Ericsson-Sony, Nokia, Alcatel, Volkswagon, China Mobile, China Insurance, China Netcom, China Unicom, China Telecom, China Construction Bank, China Agriculture Bank, Legend Computer, and China People Insurance Company. Teleweb currently offers their call center services to more than 40 cities in China, deploying over 600 agents to serve the automotive industry, financial institutions, telecommunications and manufacturing companies.
"The eQueue provides a robust and open platform that allows us to easily meet our client needs," said Robert Lee, President of Teleweb. "Teleweb and eOn provide complementary contact center solutions and expertise along with the proven success of serving the Asian market. The eQueue platform will allow Teleweb to rapidly integrate and deploy the most advanced CRM solutions in North America and Asia."
By utilizing the eQueue Multi-Media Contact Center Solution, Teleweb will take advantage of more advanced routing and reporting functionality in their contact center. The flexibility of the eQueue system gives Teleweb the ability to individually customize features, a major requirement for service-based outsource companies. Teleweb will also integrate their CRM applications with the eQueue solution providing real-time analysis of account information and customer interaction history. Teleweb will deploy eOn's all-in-one eQueue solution including email, chat, IVR, Recording and advanced reporting capabilities. Deployment is expected to be complete in late July at Teleweb's new call center location in Beijing China.
"We are very proud to establish this partnership with Teleweb, one of the industry's leading consulting and services companies," said David S. Lee, eOn's president and chief executive officer. "Teleweb has earned a reputation for offering outstanding solutions and superior customer service and we look forward to working with their team of experts to address the emerging markets in Asia."
About eOn eQueue® Multi-Media Contact Center Solution
eOn eQueue® is a multi-media contact center offering a comprehensive and unified solution for customer interaction management. The universal or single queue approach enables contact centers to interact more efficiently with their customers regardless of the media. The eQueue applications include multi-media routing of all interaction types with robust ACD functionality, complete telephony capability, email, Web chat and Web collaboration, IVR, voice mail, fax messaging, quality assurance recording, workforce management and a complete range of desktop devices and applications. The benefits of using an eQueue are improved customer service and loyalty, increased agent productivity and lower cost of ownership.
About eOn Communications
eOn Communications Corporation™ (NASDAQ: EONC) is a leading provider of unified voice, e-mail and Web-based communications systems and software for customer contact centers and general business applications. eOn helps enterprises communicate more effectively with customers, convert inquiries into sales, and increase customer satisfaction and loyalty. To find out more information about eOn Communications and its solutions, visit the World Wide Web at www.eoncommunications.com or call 800-955-5321.
About Teleweb
Teleweb is one of the leading contact center solutions providers in China. Teleweb provides comprehensive solutions for CRM, eCRM, data-mining, teleservices, direct marketing, customer loyalty programs and e-commerce hosting services to enterprise clients. To find out more information about Teleweb and its solutions, visit the World Wide Web at www.iteleweb.com.