eOn Supervisor WorkSpace
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From a single interface, the eOn Supervisor WorkSpace provides contact center managers with a fully customizable set of monitoring, reporting, and administrative capabilities necessary to ensure all forms of customer contacts — voice, e-mail, and Web chat interactions — are managed efficiently and at the highest service levels.
Contact center managers must have timely, accurate information available in order to maximize productivity. This requires real-time statistical data that is both easy to understand and easy to use. With Supervisor WorkSpace, instantaneous updates of contact center activity are delivered directly to the Supervisor's desktop. It also provides supervisors with the capability to generate customized historical reports showing all pertinent information required to improve agent performance and make mission-critical decisions.