Epicor Clientele Self-Service Portal
The Epicor Clientele Self-Service Portal helps you meet the demands of today's customer by allowing you to provide them with access to information and answers to their questions —at their convenience. This robust, integrated application works with common Internet browsers to give enterprises in the small to midmarket a global support presence.
Hire an On-Line Customer Support Agent
Implementing the Clientele Self-Service Portal is like hiring an around-the-clock customer support agent —it provides all the necessary information and solutions your customers need to help themselves, anytime, anywhere. With the Clientele Self-Service Portal, customers can submit support calls as well as check on the status of open calls. In addition, customers can view their registered products, support agreements, and returned merchandise authorizations. The variety and scope of information accessible through the Clientele Self-Service Portal can be customized, so even while empowering your customers with self-service, you remain in control of the information.
Give Your Customer Answers...On-Line
The AnswerBook feature, an online store of answers to your customers ' most frequently asked questions, allows customers to help themselves to information at anytime of the day and from anywhere in the world. Whether searching your Web-enabled AnswerBook for a solution, placing a call for assistance, viewing the status of open calls, or checking up on call details —your customers remain well-informed at all times.
Minimize Customer Calls, Maximize Support Efficiency
In addition to delivering increased customer satisfaction, the Clientele Self-Service Portal can dramatically reduce the number of first-level calls made to your support department. It allows your support staff to concentrate on solving more complicated problems, while reducing support costs. Because the information exchanged through the Clientele Self-Service Portal is integrated with your support center, service representatives are always up-to-date on customer accounts and issues.