E.piphany Achieves 'Visionary' Placement In Research Firm's Business-To-Consumer CRM Suites Magic Quadrant
E.piphany, Inc. (Nasdaq: EPNY), a full-suite provider of customer relationship management (CRM) solutions, today announced that it has received a 'Visionary' placement in Gartner Inc.'s Business-to-Consumer (B2C) CRM Suites Magic Quadrant research note. The award-winning E.piphany E.6 CRM software suite provides B2C companies with innovative, flexible, and scalable CRM solutions that are powered by rich customer intelligence.
"We consider E.piphany's 'Visionary' placement in Gartner's B2C CRM Suites Magic Quadrant a powerful confirmation that the flexible architecture of E.piphany software products can easily integrate with existing enterprise infrastructures and adapt to changing business and IT requirements," said Ellen Olson, senior vice president, marketing, E.piphany. "The E.piphany software suite enables B2C enterprises to embed analytics, marketing intelligence and guidance in business processes to better optimize customer interactions and drive revenue."
Built on the industry's most modern Java 2 Enterprise Edition and Web services architecture, the E.piphany E.6 software suite delivers a family of CRM applications that blend marketing, sales and service functions, enabling businesses to deliver a consistent, positive customer experience across the enterprise. The E.piphany E.6 software suite also includes the E.piphany Customer Relationship Backbone, which offers enterprises the ability to unify customer data, customer intelligence, and customer-centric business processes across all departments, divisions, and systems.
The Epiphany E.6 CRM software suite is used by leading B2C companies worldwide, including Autotrader.com, Bank One, Bell Canada, California State Automobile Association (AAA), CDS, CIGNA International, Citibank, DHL, ebookers, Emerson Electric, Expedia, Hard Rock Café, HBOS plc, ING Direct, Interpay, Interval International, KLM, Kodak, Mazda, Merrill Lynch, MGM MIRAGE, Orange, Petco, Pier 1, Schwans, Sears, Staples, Swisscom, TELUS Mobility, Washington Mutual, Wells Fargo, and Zale Corporation.
For more information on the E.piphany E.6 software suite, please visit www.epiphany.com.
Gartner Magic Quadrants provide a snapshot of how vendors perform in relation to each other, and gauge where the overall market is headed to help customers make better-informed purchasing decisions. According to Gartner, "Visionaries" have a clear vision of market direction and are focused on preparing for that, but they can still improve in terms of optimizing service delivery. To view the Magic Quadrant for CRM B2C Suites, 2004 report, go to http://www.epiphany.com/news/gartner.
About E.piphany
The E.piphany E.6 CRM software suite enables global organizations to align touchpoints, processes and technologies around the customer. Built on the industry's most advanced, service-oriented architecture, the E.piphany software solution creates benefits that cross departments and geographies, and result in rapid, measurable ROI. With the E.piphany 6.5 suite of Marketing, Sales and Service software solutions, every customer interaction is driven by real-time intelligence, enabling businesses to better understand their customers and optimize every interaction from both a revenue generation and customer retention viewpoint. More than 460 companies, including nearly 40 of the Fortune 100, use E.piphany software products to enhance their customers' experiences while, at the same time, realizing the companies' business objectives. With worldwide headquarters in San Mateo, CA, E.piphany serves customers in more than 40 countries worldwide.