Product/Service

eQueue ACD

Source: eOn Communications
For over a quarter century, eOn has been a leading provider of Automatic Call Distribution (ACD) systems. By leveraging this experience, we offer the most reliable and feature-rich ACD solution available in any multi-media contact center system offered today.

Download the complete product sheet now.

Even with the incredible growth of the Internet, the primary method of customer communication used today, and for the foreseeable future, is the telephone. For over a quarter century, eOn has been a leading provider of Automatic Call Distribution (ACD) systems. By leveraging this experience, we offer the most reliable and feature-rich ACD solution available in any multi-media contact center system offered today.

Key benefits

  • Improve customer satisfaction and retention by matching appropriately skilled agents with customer needs
  • Maximize agent productivity using intelligent call distribution and easy-to-use desktop tools
  • Fine tune service quality using dynamic supervisory tools and comprehensive management reports
  • Achieve maximum availability with time-proven technology platform
Download the complete product sheet now.